Laboratory Service Specialist

Phoenix Children's Hospital, Inc.; Phoenix (AZ); On-site; USD 36,000 - 54,000; Full time

Job summary

Phoenix Children's Hospital is seeking a patient/customer service-oriented phlebotomy/technician role focused on timely scheduling, specimen collection, and order management to ensure rapid, accurate results. Knowledge of LIS and EHR is required, with supervision by the Supervisor, Pre-Analytics.

Responsibilities include collecting specimens, entering orders, coordinating with reference labs, and maintaining documentation while supporting the medical staff.

Qualifications

• Two years of experience in a clinical laboratory setting.
• High School education or equivalent required.
• Current phlebotomy or medical assistant certification preferred.

Responsibilities

• Accurately schedules patients for specimen collections and collects specimens as needed.
• Uses LIS to receive specimens and order tests, ensuring complete and accurate data entry.
• Maintains documentation and files requisitions and lab materials.
• Communicates effectively with staff and patients; supports lab customers and the team.
• Ensures areas meet CAP, CMS and CLIA accreditation standards under supervision.
• Performs miscellaneous duties as assigned.

Skills

Phlebotomy techniques

Patient scheduling

LIS knowledge

Education

High School

Tools

LIS (Laboratory Information System)

EHR (Electronic Health Record)

Job description

This is a patient/customer service-oriented position which is responsible for timely and accurate patient scheduling, specimen collection, and ordering to ensure timely and accurate results. The position requires knowledge and experience with venipuncture techniques to successfully acquire blood with minimal adverse impact to pediatric patients. A knowledge of electronic health record and laboratory information systems to manage patient specimen orders and submissions is required. This position reports to the Supervisor, Pre-Analytics.

Position Duties

• Accurately schedules patients for specimen collections as necessary for laboratory testing orders. Collects specimens (blood, sweat, saliva, etc.) as necessary to facilitate patient testing.
• Demonstrates knowledge and competency using the Laboratory Information System to accurately receive specimens, and order tests as indicated on the requisition. Data must be complete and accurately entered to include appropriate test name, footnotes, comments, order priorities, physician names, patient location, collection information, etc. Demonstrates competency in choosing the correct patient account to use for ordering tests.
• Demonstrates knowledge of reference laboratories utilized by the department and chooses appropriate reference laboratory for the testing ordered. Maintains thorough and complete documentation of work performed. Provides required information on all requisitions, lab orders, or worksheets handled. Files requisitions, reports, and other pathology/laboratory materials.
• Maintains positive working relationship with the medical staff and hospital personnel. Uses positive interpersonal skills to educate/support lab customers and promote success of team members. Uses clear and concise verbal and written communication with staff and the public. Acts independently on supervisor’s direction and accepts responsibility of the adopted policies and procedures of the hospital and the laboratory. Works different shifts as required.
• Under the supervision of the department supervisor, ensures areas of responsibility are maintained in accreditation with CAP, CMS and CLIA.
• Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable

Position Qualifications

Education

Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. High School
Required Yes No

Experience

Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. Two years of experience in a clinical laboratory setting
Required Yes No

Additional Requirements

Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. Current certification in phlebotomy or medical assistant through ASCP or other certification agency
Preferred Yes No

Physical Requirements & Occupational Exposure/Risk Potential

• 1. Physical Requirement - Climbing - Frequently
• 2. Physical Requirement - Feeling (sensing textures and temperatures) - Frequently
• 3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Frequently
• 4. Physical Requirement - Hearing - Frequently
• 5. Physical Requirement - Pushing/pulling - Occasionally
• 6. Physical Requirement - Reaching - Occasionally
• 7. Physical Requirement - Sitting - Occasionally
• 8. Physical Requirement - Standing - Occasionally
• 9. Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
• 10. Physical Requirement - Talking - Frequently
• 11. Physical Requirement - Tasting/smelling - Occasionally
• 12. Physical Requirement - Walking - Occasionally
• 13. Physical Requirement - Near Vision - Occasionally
• 14. Physical Requirement - Far Vision - Occasionally
• 15. Physical Requirement - Color Discrimination - Frequently
• 16. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Frequently
• 17. Physical Requirement - Lift up to 35 pounds without assistance - Frequently
• 18. Physical Requirement - Lift more than 35 pounds without assistance - Occasionally
• 19. Occupational Exposure/Risk Potential - Inside office environment - Applicable
• 20. Occupational Exposure/Risk Potential - Outdoor weather conditions - Applicable
• 21. Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable
• 22. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable
• 23. Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable
• 24. Occupational Exposure/Risk Potential - Hazardous materials exposure - Applicable
• 25. Occupational Exposure/Risk Potential - Toxic or caustic chemicals - Applicable

I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply I Agree