Laboratory Resource Coordinator, Full-Time, Days

Northwestern Medicine; Chicago (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

A leading healthcare provider in Chicago seeks a Resource Coordinator to support outpatient phlebotomy services. This role involves handling specimen processing, ensuring quality service, and verifying orders. Candidates should have a high school diploma and experience in data entry, preferably with phlebotomy experience. Benefits include competitive offerings and a collaborative work environment.

Qualifications

• Experience in data entry is required.
• Experience in a multidisciplinary team is preferred.
• Preferred: Three years of phlebotomy experience.

Responsibilities

• Coordinate quality service delivery for designated sections.
• Manage pre-analytic and post-analytic workflows.
• Verify and ensure accuracy in specimen processing and reporting.
• Maintain test system integrity and perform preventative maintenance.

Skills

Data entry

Customer service

Specimen processing

Education

High School Diploma or equivalent

Job description

Northwestern Medicine is committed to patient-first interactions and a positive workplace. We offer competitive benefits including tuition reimbursement, loan forgiveness, 401(k) matching, and lifecycle benefits.

Overview

The Resource Coordinator, Support Services/Outpatient Phlebotomy reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization 0s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and regulatory and accreditation standards. Under the direction of the Manager, the coordinator facilitates the delivery of quality service for a designated section (75% staff work 25% resource coordination). Duties include investigation and resolution of service problems between support services, nursing units, outpatient areas and clinical testing departments. Responsibilities include coordination of specimen processing and delivery and result distribution. Special knowledge of hospital and laboratory systems is required.

Responsibilities

• Performs all aspects of pre-analytic workflow appropriate for the specific support services laboratory section to ensure orders are entered correctly, specimens collected are appropriate for the test ordered and are correctly processed/transported.
• Customer Service: answers telephone and prioritizes requests; follows up on telephone requests as needed; provides specimen collection instructions to customers when necessary.
• Verifies order: verifies non-patient information (e.g., collection time) according to established protocol; handles unresolved orders and troubleshooting; verifies with physician and/or nurses prior to LIS order entry to resolve unclear, duplicate, or ambiguous orders; enters orders; verifies specimens for add-on tests are available and acceptable and generates add-on test orders.
• Registers patients in computer: registers patients according to established protocol; verifies patient demographics; verifies data entry of specimen/orders into the computer.
• Enters orders: collecting, receiving, and processing of specimens; verifies specimens are correctly and completely labeled upon receipt; evaluates specimens for appropriateness and takes corrective action; documents unacceptable specimens; prioritizes specimen processing based on established priorities; aliquots specimens according to established protocols; performs aspects of analytical testing appropriate for the specific laboratory section.
• Maintains test system integrity: performs preventative maintenance on instruments/equipment; verifies reagents and supplies meet acceptability criteria; ensures sufficient reagents and supplies; notifies senior staff when inventory is low; performs and records all necessary QC; evaluates QC results and takes corrective actions.
• Performs specimen preparation: pretest specimen preparation; test management for the laboratory section; coordinates workflow to incorporate STAT tests or volume fluctuations; monitors daily workflow and adjusts staff assignments and priorities; performs test review and follows notification protocols for results requests; troubleshoots problems and escalates as needed; prints pending logs and follows up to ensure completion or cancellation of pending tests; performs post-analytic workflow to ensure accurate results reporting within established time limits, specimen retention, and correct billing.
• Post-test specimen storage and verification: stores and retrieves specimens as needed; verifies and reports results; performs computer functions for releasing results; generates written reports; reviews printed reports and escalates problems per protocol.
• Amends reports and responds to inquiries: corrects erroneous reports; responds to information requests per confidentiality and release of information protocols; escalates unresolved inquiries as required.
• Stores documents and records; handles charge capture/billing and identifies billing problems for escalation; maintains quality of operations and safety, including following procedures, equipment operation, and downtime protocols; participates in training and other duties to ensure continued quality of operations.
• Provides service excellence: answers telephones with NMH etiquette, maintains patient confidentiality, assists patients and contacts, supervises Assistant Technician tasks under the Manager, supports PMP evaluations and QM activities, and liaises with technical sections in pathology and admitting.

Qualifications

Required

• High School Diploma or equivalent
• Data entry experience

Preferred

• Three years of phlebotomy experience
• Patient point of contact and/or patient registration experience
• Multidisciplinary Team experience

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If offered a position, you will be required to complete an authorization and disclosure form to allow Northwestern Medicine to run the background check. Results are evaluated on a case-by-case basis, in accordance with all applicable laws including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence (AI) tools may be used in portions of the candidate review process; all employment decisions will be made by a person.

Benefits: We offer a wide range of benefits; please visit our Benefits section to learn more.

Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus; exception: new graduate internal employees seeking their first licensed clinical position may be eligible depending on the job family.