Laboratory Client Billing Specialist

Intermountain Healthcare Inc.; Murray (UT); Hybrid; USD 39,000 - 61,000; Full time

Benefits offered by this job

Hybrid work

Benefits eligible

Mon-Fri business hours

Job summary

Intermountain Health seeks a Laboratory Client Billing Specialist to collaborate with outreach partners and the laboratory revenue cycle, managing accounts receivable for laboratory clients and addressing billing questions or concerns.

The role supports timely collections, auditing invoices for accuracy, and delivering excellent customer service, all within a hybrid work environment in Murray, UT. 40-hour weeks with benefits eligibility.

Qualifications

• Three years of medical laboratory billing or client account management experience.
• Demonstrated excellent analytical and problem-solving skills with attention to detail.
• Demonstrated excellent management, financial, and analytical skills.
• Experience in role requiring effective verbal, written, and interpersonal communication skills.
• Preferred: Experience leading group discussions and working broadly throughout an integrated healthcare organization with administration, hospital and medical staff.

Responsibilities

• Analyzes client accounts for compliance with Federal and State regulations as well as Intermountain requirements.
• On a regular and systematic basis, follow up with clients to ensure timely collections.
• Audit client accounts/invoices to ensure billing accuracy.
• Provide excellent customer service while using strong phone communication and listening skills.
• Ensure accuracy of outside lab invoices as well as the correct corresponding billing to patient/client accounts.
• Work with payment research to ensure laboratory payments are being allocated to the correct facility/department.
• Customer-oriented with the ability to adapt to various personalities and situations.
• Critical thinking and problem-solving abilities to enhance customer experience.
• Assist in maintaining and/or recovering client accounts
• Identify issues/trends with client orders that may negatively affect financials.
• Potentially meet with clients to discuss concerns or issues.

Skills

Communication

Client Relationship Management

Laboratory Operations

Regulatory Requirements

Computer Literacy

Confident Presentations

Ability to Work Independently

MS Office

Tools

LIS and EHR Software

Job description

Hybrid Work

Valley Center Tower

Full time

R184543

Job Description:

Laboratory Client Billing Specialist collaborates with outreach business partners and laboratory revenue cycle to managing the accounts receivable for laboratory clients while supporting the client by answering any billing question or concern.

Posting Specifics

• Benefits Eligible: Yes

• Shift Details: Monday - Friday, Business Hours

Essential Functions

• Analyzes client accounts for compliance with Federal and State regulations as well as Intermountain requirements.

• On a regular and systematic basis, follow up with clients to ensure timely collections.

• Audit client accounts/invoices to ensure billing accuracy.

• Provide excellent customer service while using strong phone communication and listening skills.

• Ensure accuracy of outside lab invoices as well as the correct corresponding billing to patient/client accounts.

• Work with payment research to ensure laboratory payments are being allocated to the correct facility/department.

• Customer-oriented with the ability to adapt to various personalities and situations.

• Critical thinking and problem-solving abilities to enhance customer experience.

• Assist in maintaining and/or recovering client accounts

• Identify issues/trends with client orders that may negatively affect financials.

• Potentially meet with clients to discuss concerns or issues.

Skills

• Communication

• Client Relationship Management

• Laboratory Operations

• Regulatory Requirements

• Computer Literacy (databases, internet, scheduling applications, LIS and EHR Software)

• Confident Presentations

• Ability to Work Independently

• MS Office (Word, Excel, PowerPoint, Outlook)

Qualifications

• Required:

• Three years of medical laboratory billing or client account management experience

• Demonstrated excellent analytical and problem-solving skills with attention to detail.

• Demonstrated excellent management, financial, and analytical skills.

• Experience in role requiring effective verbal, written, and interpersonal communication skills.

• Preferred:

• Experience leading group discussions and working broadly throughout an integrated healthcare organization with administration, hospital and medical staff.

Physical Requirements

• Ongoing need for employees to see and read information, computers, reports, and documents.

• Frequent interactions with clients, provider liaisons, laboratory operations leaders, etc. that require employee to verbally communicate as well as hear and understand spoken information including unspoken communication shared through body language.

• Manual dexterity of hands and fingers to operate office equipment with precision and accuracy. This includes computer use and typing for documenting.

• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other office equipment.

Location:

Valley Center Tower

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$28.06 - $44.20

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

To find out more about us, head to our career site here (https://intermountainhealthcare.org/careers/?utm_source=Workday&utm_medium=Redirect&utm_campaign=CareerHome_workday) .

Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [e-mail] . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice.

Thanks for your interest in continuing your career with our team!