Laboratory Clerk

WVU Medicine; Summersville (WV); On-site; USD 32,000 - 52,000; Full time

Job summary

SRMC Summersville Regional Medical Center in Summersville, West Virginia, is seeking a detail‑oriented laboratory support specialist to process orders, communicate with physicians and labs, and help manage specimen flows. You will train new associates, coordinate stat/now collections, and ensure timely reporting.

This role requires strong computer skills, familiarity with LIS/HIS, reading and interpreting medical terminology, and the ability to work under pressure in a busy hospital environment.

Qualifications

• Confidential information handling is required.
• Ability to adapt to various workloads and assignments.
• Good reading and comprehension skills.
• Strong oral and written communication abilities.
• Solid keyboarding and computer skills.
• Knowledge of medical terminology and/or laboratory testing terms.

Responsibilities

• Process and order patient/physician orders per procedure manual.
• Answer telephone in a friendly voice and route calls as needed.
• Communicate with satellite labs and drawing stations for orders and specimen requirements.
• Train and guide new associates of the laboratory.
• Direct phlebotomy team for STAT/now collections.
• Operate HIS and LIS computer systems per the manual.
• Prepare, sort and deliver patient reports to physician offices.

Skills

Confidential information handling

Reading & comprehension

Oral & written communication

Prioritization

Medical terminology knowledge

Keyboarding / computer skills

Adapt to workloads

Stress tolerance

Education

High school diploma

Tools

HIS/LIS software

Job description

Minimum Qualifications

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• High school graduate or equivalent.

CORE DUTIES AND RESPONSIBILITIES:

• Processes and orders patient/physician orders according to procedure manual.
• Answers telephone in a friendly voice and caring manner.
• Transfers calls to appropriate associate and/or department according to need.
• Communicates with satellite labs and drawing stations for interpretation of physician orders, specimen requirements, etc.
• Trains and guides new associates of the laboratory.
• Directs phlebotomy team for STAT/now collections.
• Demonstrates the knowledge and skills necessary to communicate to the adolescent, adult, geriatric patient per the established age-specific standard.
• Operates pneumatic chutes and answers them in a timely manner.
• Operates the telephone so not to prolong callers' waiting period and/or lose the call.
• Operates HIS and LIS computer systems according to the procedure manual.
• Prepares, sorts, and delivers patient reports to physician office boxes.
• Faxes reports to physicians' offices.
• Telephones in and outpatient results of critical values, including "Read Back", as needed by the technicians.
• Receives specimens into Lab Computer System.
• Delivers appropriate specimens to appropriate department.
• Replenishes outreach client supplies when needed.
• Inventory and order all office supplies.
• Inventory and order all computer system supplies.
• Orders tests on in and outpatients according to manual orders received.
• Communicates status of reports with nursing units and physician offices as appropriate.
• Wears task appropriate protective apparel.
• Complies with safety policies applicable to work area as outlined in the safety manual.

PHYSICAL REQUIREMENTS:

• Must be able to work well under high stress conditions.
• Must be able to perform duties while wearing protective apparel, when appropriate.

WORKING ENVIRONMENT:

• Exposure to cleaning agents and disinfectants.
• Exposure to high stress and frequent work interruptions.
• Exposure to electrical current
• Exposure to blood and body fluids.

Skills And Abilities

• Must be able to handle and maintain confidential information.
• Must be able to adapt to various workloads and assignments.
• Must possess reading and comprehension skills.
• Must have good oral and written communication skills.
• Must be able to prioritize tasks.
• Must possess and demonstrate good basic knowledge of medical terminology and/or laboratory testing terms.
• Must possess and demonstrate good keyboarding/computer skills.

Additional Job Description

Monday through Friday 8am - 4:30pm

Scheduled Weekly Hours

40

Shift

Varied (United States of America)

Exempt/Non-Exempt

United States of America (Non-Exempt)

Company

SRMC Summersville Regional Medical Center

Cost Center

112 SRMC Clinical Labs

Address

400 Fairview Heights Road

Summersville

West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.