Laboratory Assistant I

Park Nicollet; Burnsville (MN); On-site; USD 38,000 - 52,000; Full time

Job summary

Park Nicollet is seeking a Laboratory Assistant to support the Burnsville Clinic with a range of lab services, including specimen collection and phlebotomy, as well as front-desk reception, scheduling, and billing tasks. The role also involves processing specimens, dispatching to the correct laboratory areas, and ensuring efficient workflows.

This position supports hospital and clinic staff with specimen handling questions.

Qualifications

• Customer service skills required.
• Ability to work independently and manage time effectively.
• Strong problem-solving abilities in a clinical setting.
• Good organizational skills for handling multiple tasks.

Responsibilities

• Provide a wide range of laboratory services including specimen collection and phlebotomy.
• Manage reception duties, scheduling, and billing functions as needed.
• Process and dispatch specimens to appropriate lab areas; maintain workflow efficiency.
• Serve as resource for staff questions on specimen handling and processing.
• Support patient and staff communication to ensure accurate test results.

Skills

Customer service

Independent work

Problem solving

Organizational skills

Patient safety awareness

Education

Applied science degree desirable

Job description

Park Nicollet is hiring for a Laboratory Assistant to help support the Burnsville Clinic.

POSITION SUMMARY STATEMENT:

The Lab Assistant will provide a wide range of laboratory services including specimen collection, client service and reception desk duties, ordering/ scheduling/ billing functions, laboratory testing, phlebotomy, dispatching, specimen processing, centrifuging, delivery of specimens to appropriate lab/ department and assuring proper efficiency and workflow management. Position will also serve as a resource for questions from hospital and clinic staff regarding specimen handling and processing.

MINIMUM QUALIFICATIONS:

• Education, Experience or Equivalent Combination: NA
• Licensure/ Registration/ Certification: NA
• Knowledge, Skills, and Abilities:
  • Strong customer service skills, ability to work independently, good problem-solving skills.
  • Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
  • Demonstrates strong organizational skills with the ability to meet time sensitive customer requests and changes on short notice.

PREFERRED QUALIFICATIONS:

• Education, Experience or Equivalent Combination:
  • Experience in a medical related field or an applied science degree is desirable.
  • One year hospital experience preferred.
• Licensure/ Registration/ Certification: ASCP certification for phlebotomy preferred.
• Knowledge, Skills, and Abilities: NA

ESSENTIAL DUTIES:

1. General

   1. Models and promotes the Head + Heart, Together behaviors. Provides feedback to staff and manager, including recognition and correction.
   2. Serves as a PNHS customer liaison and champion for the Laboratory. Promotes a positive response to questions and problem resolution.
   3. Communicates effectively with lab teams through email, huddles, rounding and meetings.
   4. Interacts with the Supervisors and Team Leads daily to report issues and concerns involving Lab Assistants and customers.
   5. Attends and/or completes all assigned PNHS mandatory training and Laboratory specific competency testing as scheduled.
   6. Participates in completion of performance appraisals using the automated electronic system to provide input for self, peers, staff, and leaders.
   7. Pathway team members must have a valid driver’s license and be able to drive to patient or client locations as necessary.
   8. Performs other duties as assigned.

2. Lab Assistant I

   1. Processes laboratory specimens, which may include centrifuging, pipetting, labeling, and aliquoting using laboratory equipment and methods. The product is a specimen that is ready for testing and is distributed to the correct testing area.
   2. Performs patient phlebotomy on patients of all ages in accordance with laboratory policy, verifying that correct patient identification is carried out through all stages of sample collection and processing.
   3. Performs patient reception and registration duties, along with ordering, in accordance with written policies and procedures.
   4. Uses pneumatic tube system for specimen receipt and blood component distribution.
   5. Deliver specimens to appropriate departments within the lab and load specimens on to automated sample management systems.
   6. Takes responsibility to monitor, identify, and resolve any possible conflicts in phlebotomy and specimen processing services and/ or refer conflicts to direct supervisor.
   7. Performs a limited menu of waived laboratory tests.

*Job description rankings/percentages are intended to reflect normal averages over an extended period of time, and are subject to daily variances. Quality and efficiency standards should at no time be compromised to meet the average expectations expressed above. Job descriptions are subject to change to accommodate organization or department needs.

ORGANIZATIONAL EXPECTATIONS:

Values

All colleagues are expected to live our values:

Excellence:We strive for the best results and always look for ways to improve.

Compassion:We care and show empathy and respect for each person.

Partnership:We are strongest when we work together and with those we serve.

Integrity:We are open and honest, and we keep our commitments.

Additional Expectations:

• Complies with safety instructions, observe safe work practices, provides input on safety issues, and promotes a safe work environment.
• Maintains regular and timely attendance.
• Protects confidentiality.
• Demonstrates participation in and support of the organization's Corporate Integrity Program by participating in compliance-related education and training and complying with the organization's policies and procedures.
• Timely completion of all mandatory education and organizational requirements (i.e., licensure/certification, Employee Health and Wellness requirements, annual training, etc.).

POPULATION SPECIFIC COMPETENCIES:

Departments will need to determine the appropriate competencies in their areas for their specific patient populations documented in the essential duties section.

Examples of items that can be included are:

• Identifies expected outcomes for a plan individualized to the patient or situation specific to the needs of the population served.
• Communicates effectively with patients, families, and team members.
• Integrates practices that supports patient safety, acknowledges variations in populations served.
• Anticipates the needs of the population served as well as the unique characteristics of the communities served.
• Anticipates the needs of the population in providing culturally responsive care and develops an individualized plan for patients and families.

LEADERSHIP RESPONSIBILITY:

Please describe the degree to which the position directs the work of others or coordinates workflow of a clinic, department, or functional area. If applicable, indicate the number of people and the titles for which this position directly and/or indirectly directs the work of others or coordinates workflow.

NA

Critical Job Demands:

Section 1: Place an “X’ next to ONE of the terms that best describes the frequency for each of the Critical Demands.

Standing - Remaining on one's feet in an upright position at a work station without moving about.

Walking - Moving about on foot.

Sitting - Remaining in a seated position.

Squatting - Assuming or maintaining a crouching position with the knees bent.

Reaching - Stretching out or extending to touch or grasp.

Lifting - Raising or lowering an object from one level to another (includes upward pulling).

Carrying - Transporting an object, usually holding it in the hands or arms, or on the shoulder.

Pushing/Pulling – Exerting force upon an object so that the object moves away/towards from the force.

Handling/Fingering – (includes typing, computer work, gripping, grasping, and pinching)

Section 2: Place an “X” next to ONE of the terms that best describes the Strength Rating for this job classification whichis expressed by one of five terms: Sedentary, Light, Medium, Heavy, and Very Heavy.

Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work.

Heavy Work - Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Medium Work.

Very Heavy Work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Heavy Work.

Note: During any patient handling task, if any caregiver is required to lift more than 35 lbs. of a patient’s weight, assistive transfer devices should be used for the transfer.

HAZARD ASSESSMENT FOR PERSONAL PROTECTIVE EQUIPMENT (PPE) - RELATED TO: Hazardous Substances and Harmful Physical Agents

Working with box cutters, knives or other sharp cutting devices. Penetration: Cut away from body; Use proper tool for the job. Safety knife or safety box cutter; Cut resistant gloves; Other ___________________.

Working with liquid chemicals, acids, or caustics (Examples: reprocessing, cleaners, disinfectants, laboratory chemicals). See MSDS online database for chemical list. Chemicals, Flammables, Toxic Gases, Corrosives. Use only employer approved products. Use appropriate soaking containers with labels. Understand hazards of chemicals you use (read MSDS). Goggles; Chemical face shield; Chemical resistant gloves; Chemical resistant aprons; Lab Coat; Closed toe shoes; Powered Air Purifying Respirator; Other ___________________.

Exposed to extreme heat (Examples: Autoclaves, Blanket warmers, Ovens, Propane torches) or cold (Liquid Nitrogen, Winter temperatures). Heat, Cold Stress, Burns, Frostbite. Approach hot surfaces carefully. Use only approved liquid nitrogen dewars. Dispense only if trained. Heat resistant gloves; Cryogenic (cold resistant) gloves; Goggles; Face shield; Other ___________________.

Driving or riding in motorized vehicle equipment as part of the job. Vehicle crash, Impact. Absolutely no text messaging while driving. Refrain from cell phone use while driving. Seat belt; Other ___________________.

Working in extremely wet or slippery conditions or working in 24/7 operations where floors are wet from mopping. Slip, Trip, or Fall. For wet areas, mop excess water regularly. Place warning signs. Select footwear carefully. Slip resistant shoes; Rubber boots; Other ___________________.

HAZARD ASSESSMENT FOR PERSONAL PROTECTIVE EQUIPMENT (PPE) - RELATED TO: Infectious Agents

Performing or assisting with these tasks: Potential for splash of blood/body fluid to face and clothing: examples but not all inclusive: suctioning, wound irrigation, eye & ear irrigation, close contact (within 3 ft.) of patient with frequent, productive cough, sigmoidoscopy, cystoscopy, colonoscopy. Exposure to Infectious Agents. Hand hygiene before and after task. PPE. Facial protection (mask plus goggles OR face shield). Gloves (Clean). Barrier Gown if anticipate splash.

Activity that requires touching patient’s non-intact skin or mucous membranes. Exposure to Infectious Agents. Hand hygiene before and after task. PPE. Gloves (Clean).

Activity that includes touching patient’s blood/body fluid or contaminated items or environment, examples, but not all inclusive: disposal of urine, blood canisters. Exposure to Infectious Agents. Hand hygiene before and after task. PPE. Use of Spill kits (as needed). Gloves (Clean). Barrier Gown if anticipate splash. Facial protection (mask plus goggles OR face shield) if anticipate splash.

Performing duties with sharp devices that could result in exposure to blood or body fluids. Exposure to Infectious Agent/sharp injury. Use of sharps safety devices. Avoid re-capping needles. Proper disposal of sharps at point of care. For reusable sharp, use safe transporting practices. Use neutral zone for passing sharps. PPE. Gloves (Clean vs. Sterile depends on the procedure). Facial protection (mask plus goggles OR face shield) if anticipate splash.

Entering rooms where patients with airborne diseases are treated. Exposure to Infectious Agent/inhalation. Mask patient. Place patient in airborne infection isolation room if available. Limit entry into room. Keep door closed. PPE. Follow Communicable Disease Guidelines and Tuberculosis Control Plan to determine if N95 respirator, PAPR, or surgical mask is needed.

Work with specimens from patients with airborne diseases. Exposure to Infectious Agent/inhalation. PPE. Biological Safety hoods/cabinet instrumentation with automated/closed sampling mechanisms. N95 respirator or PAPR.

1. Procedures that enter deep tissue or body fluid, including but not limited to: Central IV insertion, placing a catheter or injecting material into the spinal canal or subdural space (myelogram, lumbar puncture, spinal/epidural anesthesia), breast biopsy, temporal artery biopsy, bone marrow biopsy, OB vaginal delivery, incision & drainage. Exposure to infectious agents. Hand hygiene before and after procedures. PPE. Gloves (Sterile). Barrier Gown. Facial protection (mask plus eye protection or face shield plus mask required during these procedures if anticipate splash).

2. a. Procedures that enter subcutaneous tissue or are located in the skin structure, including but not limited to: Excision of mole, lump, or bump; Excision of lipoma or sebaceous cyst, vasectomy. Exposure to infectious agents. Hand hygiene before and after procedure. PPE. Facial protection (mask and eye protection required during these procedures if anticipate splash). Gloves (Sterile). Barrier Gown if anticipate splash.

2. b. Additional Procedures: Shave biopsy, punch biopsy, joint injection, nerve injection, joint aspiration, peripheral IV insertion, ENT procedures, Anal-rectal Biopsy. Exposure to infectious agents. Hand hygiene before and after procedure. PPE. Gloves (Clean). Barrier Gown if anticipate splash. Facial protection (mask and eye protection required during these procedures if anticipate splash).

3. Handling Lab specimens in a laboratory. Exposure to infectious agents. Hand hygiene after removing gloves. PPE. Biological Safety hoods/cabinet. Splash guard. Instrumentation with automated/closed sampling mechanisms. Lab Coat (fluid resistant). Gloves (Clean). Facial protection (mask plus eye protection or face shield plus mask required during these procedures).

Other tasks with identified safety, health or infectious hazards requiring PPE?

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