Labor Relations Manager

Genting New York LLC; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Resorts World NewYork City is seeking a Labor Relations Manager to design, plan and implement employee relations programs while ensuring compliance with gaming policies and union contracts. You will provide guidance to managers, HRBPs, and team members to address behavior and performance concerns, working closely with union partners to maintain strong relationships.

The role involves directing ER functions, investigating complex issues, advising leaders on confidential HR matters, and coaching

Qualifications

• BA/BS in related field; equivalent relevant experience may substitute for degree.
• Three (3) years of relevant quantifiable experience in Human Resources.
• Previous experience managing an Employment Department in Hospitality/Gaming environment preferred.
• Previous experience in a resort casino environment preferred.
• Previous experience in union environment and working knowledge of Collective Bargaining Agreements.

Responsibilities

• Directs and leads ER functions including planning, development, implementation and administration of ER programs and policies, in line with corporate directives and initiatives.
• Investigates and resolves complex employee relations issues.
• Advises and trains HRBP’s, managers and supervisors in best employee relations practices.
• Represents the organization in meetings and negotiations with team members and labor organizations.
• Coaches leadership in change management and leadership strategies.
• Develops further training as needed.
• Handles routine employee grievances.

Skills

Labor relations

Employee coaching

Negotiation

Compliance knowledge

Microsoft Office

Communication skills

Problem-solving

Education

BA/BS in related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Responsibilities Job Description

The Labor Relations Manager designs, plans and implements employee relations programs, policies and procedures while ensuring compliance with all Gaming policies and union contracts. The Manager provides expertise, consultation, guidance and coaching to managers, team members and HRBPs to address team member behavior and performance concerns. Works closely with department managers, team members and the union to improve work relationships, build morale, and increase retention.

Essential Duties/Core Competencies

• Directs and leads all ER functions including planning, development, implementation and administration of ER programs and policies, in line with corporate directives and initiatives.


• Investigates and resolves complex employee relations issues.


• Supports the Human Resources Business Partners and guides department management to ensure timely, accurate and consistent resolution of employee issues.


• Consults and advises managers on highly confidential and complex human resources and employee relations issues.


• Serves as a liaison to employees and leadership for answers to complex questions regarding policies and procedures utilizing general knowledge of HR disciplines and ensuring compliance with all federal, state and local laws and statutes.


• Advises and trains HRBP’s, managers and supervisors in best employee relations practices and strategies for managing problems and employee grievances.


• Develops further training as needed.


• Represents the organization in meetings and negotiations with team members and labor organizations.


• Handles routine employee grievances.


• Coaches leadership in change management and leadership strategies that support the achievement of desired company objectives.


• Recommends procedural changes that will improve the effectiveness/efficiency of the HR services provided to the organization.


• Directs, mentors and coaches assigned staff.


• Performs other tasks as assigned.


• Positive, professional and forthright manner of communication, with strong listening skills.


• Works as a team in unison with all members of the Human Resources Department team to ensure an efficiently organized and operated department.

Knowledge and Skills

Knowledge of local jurisdiction gaming laws (federal, state, etc.) and regulations as well as Company’s internal controls, policies and procedures.

Thorough understanding of state and federal laws concerning labor relations.

Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.

Thorough understanding of negotiation and dispute resolution techniques.

Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.

Ability to define problems, collect data, establish facts and draw valid conclusions.

Strong organizational and leadership qualities, interpersonal skills and dedicated commitment to excellence.

Ability to write routine reports and correspondence.

Excellent oral and written skills.

Must have working ability with Microsoft Word, Excel and Outlook.

Work/Educational Experience

Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.

BA/BS in related field (equivalent relevant experience may substitute for degree).

Three (3) years of relevant quantifiable experience in Human Resources.

Previous experience managing an Employment Department in Hospitality/Gaming environment preferred.

Previous experience in a resort casino environment preferred.

Advance knowledge of Human Resources issues and solutions.

Advance knowledge and strong background in Employment practices and policies.

Quantitative and effective management of an Employment Department in Hospitality/Gaming environment.

Essential Requirements

• To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily.


• The requirements listed below are representative of the knowledge, skill, and/or ability required.


• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• Ethical Conduct.


• Strategic thinking.


• Strong supervisory and communication skills.


• Working knowledge of Microsoft Office.


• Strong Organizational skills and demonstrated problem solving skills.


• Previous experience in a union environment and working knowledge of Collective Bargaining Agreements.

Physical and Mental Demands

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk or hear.

The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.

The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Essential responsibilities include moderate physical ability such as lift or maneuver at least fifteen (15) pounds, and prolonged sitting during the shift.

Language Skills

Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.

Ability to respond to common inquiries from other Team Members or guests.

Fluency in English required.

Ability to write detailed instructions and correspondence.

Ability to effectively present information in one-on-one and small group situations.

Mathematical Skills & Reasoning Ability

Ability to compute complex mathematical calculations.

Ability to work with mathematical concepts such as probability and statistical inference.

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Ability to decipher various reports and maintain reports upon request with strong decision‑making and problem‑solving skills.

Ability to work well under pressure and deadlines.

Work Environment

The work environment characteristics described here are representative of those that exist while employees are performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud.

Must be able to interact with internal and external guests in a professional manner.

Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law.

We welcome the strength of diversity in our workforce.

Working at Resorts World

Resorts World NewYork City strives to provide our guests with world‑class gaming, exquisite dining, and unique entertainment experiences.

We are looking to hire an enthusiastic and dedicated team of professionals.

Resorts World strives to provide our guests with world‑class gaming, exquisite dining, and unique entertainment experiences.

We are looking to hire an enthusiastic and dedicated team of professionals.