Lab Technical Assistant

St. Joseph's/Candler; Savannah (GA); On-site; USD 25,000 - 39,000; Full time

Job summary

St. Joseph's/Candler is seeking a patient-focused laboratory support professional to assist with patient registration, specimen collection, and specimen processing. Primary duties include phlebotomy, order entry, and ensuring proper labeling and delivery of specimens.

Responsibilities include coordinating courier dispatch, maintaining a clean work area, training new staff, and providing accurate information to clients. The role requires adherence to billing and quality control standards.

Qualifications

• Handles patient registration and specimen collection with accuracy.
• Maintains labeling, ordering and routing of laboratory reports.
• Able to perform phlebotomy when required and handle venipuncture with care.
• Contributes to training new co-workers and supports quality control.

Responsibilities

• Organizes daily workload to meet performance goals and adapt to changes.
• Answers client inquiries professionally and provides information on policies.
• Coordinates dispatch of couriers and ensures timely specimen pickup.
• Verifies patient identification and proper specimen labeling at collection.
• Performs routine laboratory duties, reporting and quality checks.

Skills

Phlebotomy

Venipuncture

Customer service

Tools

Meditech

Job description

• Serves as primary link for customers to laboratory service. Performs patient registration, order entry and order review recommending appropriate process changes. Prints custom requisitions, dispatches couriers, distributes reports, answers client telephone inquiries, and processes requests for client supplies. Processes patient specimens using computerized systems. Collects blood and other specimens from neonates, infants, pediatric, adolescent, adult, and geriatric patients. Successfully performs capillary punctures, using sound judgement to make decisions about acceptability of sample type, volume, and integrity. Follows written guidelines for identifying patients and labeling specimens. May be required to perform phlebotomy depending on location. Performs general laboratory duties. Performs routine maintenance and troubleshooting. Participates in educational and training activities.
• Education
• Experience
• Billing knowledge of Medicare, Medicaid and other third party payers -Preferred
• License & Certification
• Core Job Functions
• Organizes daily workload to achieve acceptable performance outcomes, recognizing weak areas and implementing appropriate resolution. Adapts readily to changes in workload and stressful situations, demonstrates confident and supportive behavior. Shows initiative to know where the focus is needed.
• People are greeted promptly and courteously, making every effort to always attempt to understand the customer’s needs and responds accordingly. Answers telephone queries courteously and efficiently. Performs patient registration quickly and accurately utilizing Meditech or other applications to ensure proper billing and report routing. Performs general lab duties Maintains working area in an organized and sanitary condition. Assists in training new co-workers, documenting training. Verify receipt of specimens into the proper areas of testing and placing appropriate samples onto instrumentation for testing. Handling quality control issues with specimen integrity using established guidelines. Assists Medical technologist with other specimen duties as assigned.
• Answers client inquiries accurately and professionally. Possesses knowledge of laboratory operations necessary to serve as a primary resource to clients/patients. Provides information regarding departmental policies, operations and procedures as requested, referring only non-routine requests. Interacts professionally and tactfully with internal and external customers. Recognizes client needs and responds effectively. May be expected to perform venipuncture.
• Coordinates and logs the efficient dispatch/routing couriers to ensure prompt pick-up of laboratory specimens. Performs appropriate quality checks in physician offices and upon receipt in laboratory, adhering to specimen handling procedures so that accurate results are obtained. Properly documents supply requests from clients, coordinates delivery and communicates with client if supplies will be delayed.
• Verifies patient identification prior to specimen collection and properly labels specimen at bedside and chair side using standard method documented in procedure manual(s). Performs venipuncture an capillary collections on adults and children. Specimen collections, with actual collection times are verified within designated time frame.
• Performs laboratory duties to include receiving, batching, and processing specimens, general lab stocking, temperature monitoring, quality assurance data collection, and performing laboratory testing within scope of duties.