Lab Support Technician I (Phlebotomy) - Full Time

MHM Support Services; Town of Springfield (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Lab Support Technician (Phlebotomy) I to join our laboratory team. You will play a vital part in supporting physicians, caregivers, and patients by ensuring accurate specimen collection, processing, and service excellence.

This full-time role emphasizes accuracy, compliance, and compassionate patient interactions in a fast-paced setting. As an essential member of the provider care team, you will help deliver timely laboratory services while upholding Mercy's mission and

Qualifications

• High school diploma or equivalent required.
• BLS certification within six months of hire.
• Successful completion of probationary period.
• No active disciplinary actions or performance improvement plans.
• Strong communication, organizational, and customer service skills.
• Ability to work effectively in a fast-paced healthcare environment.

Responsibilities

• Collect laboratory specimens safely, accurately and professionally.
• Process, transport, and refer specimens per procedures.
• Support laboratory operations through data entry, reporting, scheduling, and administrative tasks.
• Maintain HIPAA compliance and laboratory policies.
• Ensure accurate and timely handling of laboratory reports and information.
• Deliver outstanding customer service to patients, providers, and coworkers.
• Complete competency and departmental training as directed.
• Contribute to a culture of teamwork, quality, and patient-centered care.

Skills

Phlebotomy

Customer service

Communication

Organizational skills

Education

High school diploma or equivalent

BLS certification within six months of hire

Job description

Find your calling at Mercy! The Lab Support Technician (LST I) is part of the provider care team acting in a support capacity for reports, data and scheduling functions of the laboratory.

This position is responsible for providing accurate, timely and effective provision of laboratory support.

The LST I will be required to exhibit excellent customer service skills in line with the Mercy Signature Service with all internal and external customer interactions.

The LST I is responsible as required for the skillful acquisition of laboratory specimens for testing, utilizing safe, accurate, effective, professional methodologies while observing HIPAA confidentiality requirements and lab policies.

The LST I will be responsible for all processing, transport and referral of all types of laboratory specimens and reports as required.

In order for the co-worker to achieve the competencies of the LST I position they must be observed by laboratory management or designee and complete all departmental checklists for the LST I position.

Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details: Lab Support Technician (Phlebotomy) I – Full Time

Join a Team That Makes a Difference Every Day Are you passionate about patient care, committed to excellence, and looking for an opportunity to grow in a healthcare environment? Mercy is seeking a Lab Support Technician (Phlebotomy) I to join our laboratory team. In this role, you will play a vital part in supporting physicians, caregivers, and patients by ensuring accurate specimen collection, laboratory processing, and exceptional customer service. As an essential member of the provider care team, you'll help deliver timely and accurate laboratory services while upholding Mercy's mission, values, and Signature Service Standards.

What You'll Do

• Collect laboratory specimens safely, accurately, and professionally through skilled phlebotomy practices
• Process, transport, and refer laboratory specimens according to established procedures
• Support laboratory operations through data entry, reporting, scheduling, and administrative functions
• Maintain compliance with HIPAA regulations and laboratory policies
• Ensure accurate and timely handling of laboratory reports and information
• Deliver outstanding customer service to patients, providers, and coworkers
• Complete competency and departmental training requirements under laboratory leadership guidance
• Contribute to a culture of teamwork, quality, and patient-centered care

Required Qualifications

• High school diploma or equivalent
• BLS certification within six months of hire
• Successful completion of probationary period
• No active disciplinary actions or performance improvement plans
• Strong communication, organizational, and customer service skills
• Ability to work effectively in a fast-paced healthcare environment

Preferred Qualifications

• College coursework in Chemistry, Biology, or other science-related fields
• Previous clinical laboratory experience
• Experience with specimen collection and laboratory processes

Why Mercy?

At Mercy, we believe that exceptional patient care begins with exceptional coworkers. You'll have the opportunity to work alongside dedicated healthcare professionals in a supportive environment where your contributions directly impact patient outcomes every day.

If you're looking for a meaningful part-time weekend opportunity where your skills, compassion, and attention to detail can make a difference, we'd love to hear from you.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters.

At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.