Lab Support Services Supervisor

adventhealth; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

UChicago Medicine AdventHealth is seeking a Laboratory Team Lead to support performance improvement, staff development, and daily operations at our La Grange, IL facility.

You will coordinate staffing, mentor phlebotomists, oversee pre- and post-analytical processes, and ensure regulatory compliance while delivering high-quality patient testing. This full-time role emphasizes teamwork and safety in a busy clinical laboratory.

Qualifications

• Associate degree preferred for applicants.
• High school diploma or equivalent required.
• Experience leading a team in a clinical lab is preferred.

Responsibilities

• Participates in performance improvement activities and monitors staff performance.
• Assists leadership with staffing, orientation, training, coaching, and competency assessment.
• Coordinates and facilitates clinical education experiences for students.
• Leads committees and supports special projects as assigned.
• Ensures organized workspaces and proper supply management, including post-analytical tasks.
• Adheres to safety policies, PPE, handwashing, and hazardous chemical handling with training.
• Oversees transport and handling of hazardous waste per regulations.
• Leads lab performance improvement, promotes teamwork and patient satisfaction.
• Monitors program needs and assesses service and staff.
• Performs pre-analytical activities: equipment maintenance, inventory, collection, processing, cleaning.
• Provides technical and support information for lab testing across ages.
• Supports staff scheduling, workload, troubleshooting, and motivation.
• Performs other duties as assigned.

Skills

Phlebotomy expertise

Leadership

Team coordination

Regulatory compliance

English communication

Problem solving

Medical terminology

Customer service

Education

Associate degree (Preferred)

High School Diploma or equivalent (Required)

Tools

Microsoft Office

Job description

Our promise to you:

Joining UChicago Medicine AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

• Full time
• Shift: Day (United States of America)
• Address: 5101 WILLOW SPRINGS RD
• City: LA GRANGE
• State: Illinois
• Postal Code: 60525

Job Description:

• Participates in performance improvement activities, resolves customer service issues, evaluates new equipment and procedures, and monitors staff performance.
• Assists department leadership with staffing, interviewing, orientation, training, coaching, mentoring, and competency assessment.
• Coordinates and facilitates the clinical experience of students in affiliated education programs.
• Participates in various committees or teams and assists with special projects as assigned.
• Ensures department workspaces are maintained in a neat, organized, and properly supplied manner, and oversees post-analytical activities.
• Follows and enforces safety policies including the use of PPE, handwashing, and hazardous chemical handling, and completes required training for handling hazardous waste.
• May include transport of hazardous waste from the point of generation to a designated secure storage area; employee will be required to complete initial training (prior to handling hazardous waste) and refresher training to include proper handling and transport of hazardous waste, and proper selection, use and disposal of personal protective equipment.
• Leads and participates in laboratory performance improvement activities, promoting team building, employee engagement, patient satisfaction, and safety.
• Evaluates and monitors program needs, identifies unmet needs, and assesses program services and staff.
• Performs and oversees pre-analytical laboratory activities, including equipment maintenance, inventory control, specimen collection, processing, and cleaning.
• Provides technical and support information related to laboratory testing for all age groups.
• Supports staff through effective scheduling, workload assignments, troubleshooting, and motivation to achieve high performance.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Ability to ensure departmental compliance with regulatory and accreditation requirements [Required]
• Exhibits technical skills and aptitudes related to specific laboratory specimen collections as performed in department or work area assigned. [Required]
• Displays the ability to comprehend, measure, reason, match, problem solve, and exercise judgment under minimal supervision. [Required]
• Exhibits ability to make appropriate decisions in stressful situations and handle multiple priorities and projects. [Required]
• Able to effectively communicate verbally and in written form in English with patients, staff, and customers of varied backgrounds in a respectful, effective, and professional manner. [Required]
• Exercises mature, independent judgment and the ability to handle confidential information within Hospital guidelines and applicable regulations. [Required]
• Builds and maintains effective, productive teams and appropriate peer relationships to facilitate organizational objectives. [Required]
• Ability to utilize standard computer related applications, and ability to learn and apply new applications and programs. [Required]
• Must be able to read, write and speak conversational English. [Required]
• Basic computer skills and knowledge of Microsoft Office [Required]
• Ability to provide daily direction to phlebotomists and other support staff. [Required]
• Up-to-date phlebotomy practice knowledge in order to appropriately evaluate effectiveness and identify factors that may impact desired outcomes. [Required]
• Ability to maintain records and prepare reports/correspondence related to phlebotomy services. [Required]
• Ability to address phlebotomy complaints and elevate through established channels, as needed. [Required]

Education:

• Associate [Preferred]
• High School Grad or Equiv [Required]

Work Experience:

• 1+ years of leadership/management experience [Preferred]
• 2+ years of related laboratory experience [Required]
• 3+ years of technical experience [Preferred]

Additional Information:

• Driver's license required for AHL only.
• Additional licensure or certification requ