Lab Support Services Supervisor

AdventHealth

La Grange (IL)

On-site

USD 36,000 - 72,000

Full time

4 hours ago

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Job summary

UChicago Medicine AdventHealth in La Grange, IL is seeking a laboratory supervisor with leadership experience to oversee phlebotomy and related lab services. The role involves coordinating staff, training, and ensuring compliance with safety and regulatory standards.

The ideal candidate has 2+ years of lab experience and 3+ years of technical expertise, with strong communication skills and the ability to manage multiple priorities in a fast-paced clinical environment.

Qualifications

Must have leadership/management experience.
2+ years of related laboratory experience.
3+ years of technical experience.
Proficient in English, both written and spoken.

Responsibilities

Participates in performance improvement activities, resolves customer service issues, evaluates new equipment and procedures, and monitors staff performance.
Assists department leadership with staffing, interviewing, orientation, training, coaching, mentoring, and competency assessment.
Coordinates and facilitates the clinical experience of students in affiliated education programs.
Participates in committees or teams and assists with special projects as assigned.
Ensures department workspaces are neat, organized, and properly supplied, and oversees post-analytical activities.
Follows safety policies including PPE use, handwashing, and hazardous chemical handling, and completes required training for hazardous waste handling.
May transport hazardous waste and complete initial and refresher training for handling and disposal of hazardous waste.
Leads laboratory performance improvement activities and promotes teamwork, engagement, patient satisfaction, and safety.
Evaluates program needs, identifies unmet needs, and assesses services and staff.
Performs and oversees pre-analytical laboratory activities including equipment maintenance, inventory, specimen collection, processing, and cleaning.
Provides technical and support information related to laboratory testing for all ages.
Supports staff through scheduling, workload management, troubleshooting, and motivation for high performance.
Performs other duties as assigned.

Skills

Regulatory compliance

Laboratory skills

English communication

Independent judgment

Team building

Microsoft Office

Phlebotomy knowledge

Record keeping

Complaint handling

Education

Associate degree

High School diploma

Leadership/management experience

2+ years laboratory experience

3+ years technical experience

Tools

Microsoft Office

Job description

Our Promise To You

Joining UChicago Medicine AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that

Our Promise To You

All the benefits and perks you need for you and your family:

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Paid Time Off from Day One
403-B Retirement Plan
4 Weeks 100% Paid Parental Leave
Career Development
Whole Person Well-being Resources
Mental Health Resources and Support
Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

5101 WILLOW SPRINGS RD

City

LA GRANGE

State

Illinois

Postal Code

60525

Job Description

Participates in performance improvement activities, resolves customer service issues, evaluates new equipment and procedures, and monitors staff performance.
Assists department leadership with staffing, interviewing, orientation, training, coaching, mentoring, and competency assessment.
Coordinates and facilitates the clinical experience of students in affiliated education programs.
Participates in various committees or teams and assists with special projects as assigned.
Ensures department workspaces are maintained in a neat, organized, and properly supplied manner, and oversees post-analytical activities.
Follows and enforces safety policies including the use of PPE, handwashing, and hazardous chemical handling, and completes required training for handling hazardous waste.
May include transport of hazardous waste from the point of generation to a designated secure storage area; employee will be required to complete initial training (prior to handling hazardous waste) and refresher training to include proper handling and transport of hazardous waste, and proper selection, use and disposal of personal protective equipment.
Leads and participates in laboratory performance improvement activities, promoting team building, employee engagement, patient satisfaction, and safety.
Evaluates and monitors program needs, identifies unmet needs, and assesses program services and staff.
Performs and oversees pre-analytical laboratory activities, including equipment maintenance, inventory control, specimen collection, processing, and cleaning.
Provides technical and support information related to laboratory testing for all age groups.
Supports staff through effective scheduling, workload assignments, troubleshooting, and motivation to achieve high performance.
Performs other duties as assigned.

Knowledge, Skills, And Abilities

Ability to ensure departmental compliance with regulatory and accreditation requirements [Required]
Exhibits technical skills and aptitudes related to specific laboratory specimen collections as performed in department or work area assigned. [Required]
Displays the ability to comprehend, measure, reason, match, problem solve, and exercise judgment under minimal supervision. [Required]
Exhibits ability to make appropriate decisions in stressful situations and handle multiple priorities and projects. [Required]
Able to effectively communicate verbally and in written form in English with patients, staff, and customers of varied backgrounds in a respectful, effective, and professional manner. [Required]
Exercises mature, independent judgment and the ability to handle confidential information within Hospital guidelines and applicable regulations. [Required]
Builds and maintains effective, productive teams and appropriate peer relationships to facilitate organizational objectives. [Required]
Ability to utilize standard computer related applications, and ability to learn and apply new applications and programs. [Required]
Must be able to read, write and speak conversational English. [Required]
Basic computer skills and knowledge of Microsoft Office [Required]
Ability to provide daily direction to phlebotomists and other support staff. [Required]
Up-to-date phlebotomy practice knowledge in order to appropriately evaluate effectiveness and identify factors that may impact desired outcomes. [Required]
Ability to maintain records and prepare reports/correspondence related to phlebotomy services. [Required]
Ability to address phlebotomy complaints and elevate through established channels, as needed. [Required]

Education

Associate [Preferred]
High School Grad or Equiv [Required]
Work Experience:
1+ years of leadership/management experience [Preferred]
2+ years of related laboratory experience [Required]
3+ years of technical experience [Preferred]

Additional Information

Driver's license required for AHL only.
Additional licensure or certification requirements may apply depending on the specific unit or state in which this position is located. Please consult the relevant credential grid for detailed information regarding these requirements.
Due to regulatory body nomenclature changes in 2022 and 2023, MT(ASCP) and MT(AMT) are denoted now as MLS (ASCP) and MLS (AMT).

Licenses And Certifications