Lab Support Coordinator Specialist

PerkinElmer; Gaithersburg (MD); On-site; USD 41,000 - 45,000; Full time

Job summary

PerkinElmer is seeking a Lab Support Coordinator Specialist in Gaithersburg, MD to provide critical lab support within the Scientific Services Lab Support Coordinator team. You will act as a single point of contact to ensure smooth lab operations, coordinating tasks, stock, safety and compliance across customer labs.

You will mentor teammates, liaise with vendors, and collaborate with multiple teams to deliver reliable lab support services in a fast-paced environment.

Qualifications

• Associates degree with 1+ years experience in a customer-facing role within a scientific environment.
• High School Diploma with 2+ years’ experience in a customer-facing role within a scientific environment.

Responsibilities

• Be the SME for the Lab Support Coordinator team.
• Mentor the Lab Support Coordinator teammates to help develop their skills and capabilities.
• Assists Lab Support Coordinator Manager in delegation of daily tasks of the Lab Support Coordinator team.
• Serve as point of contact for customer lab staff, facilitating and coordinating laboratory needs and activities within all the lab.
• This role will work closely with other teams to deliver lab support services seamlessly.
• Help coordinate the working lab environment daily and oversee all stock items in and near the labs.
• Coordinate waste removal from labs with third-party vendors and ensure proper waste streams.
• Act as liaison for escorting third-party vendors to customer lab staff for maintenance visits.
• Meet regularly with key stakeholders to identify and resolve issues in a timely manner.
• Regularly engage with the customer and PerkinElmer staff to ensure quality and compliance within the laboratory.
• Collaborate with customer line safety reps to maintain high safety levels in the lab.
• Provide updates and timely communication to lab users on service work requests.
• Provide a general induction for new members of customer staff and visitors.
• Cross-train and provide back-up to other lab support areas.
• Complete paperwork according to Good Documentation Practice.
• Participate in committees supporting LSCs across PerkinElmer and customer sites with guidance via presentations and documents.
• Assist with freezer, refrigerator and cold room clean outs.
• Communicate cold space outages and track inventory moves to inform end-users.

Skills

Customer service

Communication skills

Team collaboration

Attention to detail

Safety awareness

Technical troubleshooting

MS Office knowledge

Education

Associates degree

High School Diploma

Job description

We are looking for a highly motivated Lab Support Coordinator Specialist to provide critical lab support as part of a dynamic PerkinElmer lab service team. The role’s purpose is to provide a coordinated service to research groups as part of the Scientific Services Lab Support Coordinator team. The goal is to enable smooth facilitation and effective function of the working environment by providing a single point of contact to ensure the smooth running of the laboratory environment.

Responsibilities

• Be the Subject Matter Expert (SME) for the Lab Support Coordinator team
• Mentor the Lab Support Coordinator teammates to help develop their skills and capabilities
• Assists Lab Support Coordinator Manager in delegation of daily tasks of the Lab Support Coordinator team.
• Serve as point of contact for customer lab staff, facilitating and coordinating laboratory needs and activities within all the lab.
• This role will work closely with other teams to seamlessly deliver lab support services.
• Help coordinate the working lab environment daily and oversee all stock items in and near the labs.
• Occasionally support / coordinate waste removal from labs, ensuring use of waste streams with appropriate third-party vendors.
• Act as the liaison for escorting third-party vendors to customer lab staff for maintenance and/or repairs visits.
• Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escape as necessary.
• Regularly engage with the customer and PerkinElmer staff to ensure quality and compliance within the laboratory.
• Collaborate with customer line safety reps to ensure a high level of safety is maintained in the lab.
• Provide updates and timely communication to lab users on service work requests.
• Provide a general induction/orientation for new members of customer staff and visitors.
• Once certified, provide coordination of a 5S (Sort, Set in Order, Shine, Standardize, Sustain) lean service.
• Required to cross-train and provide back-up to other lab support areas.
• Complete relevant paperwork according to principles of Good Documentation Practice.
• Actively participate on committee(s) supporting LSC’s across PerkinElmer and the customer sites with a focus on providing guidance through presentation and document creation.
• Help facilitate meetings with the ability to communicate from an area of expertise of LSC functions.
• Assist with freezer, refrigerator, and cold room clean outs
• Communicate cold space outages to lab staff, track cold inventory moves and disseminate expected cold repair times to lab teams
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

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Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

May be required to provide on-call service for specific controlled temperature units in the lab areas. Hours are between 5:00pm-7:30am Monday through Sunday. Tasks include but are not limited to transfer of contents from failing fridges and incubators to designated back up units, photograph item placement before & after relocations, properly document failures, provide a work order of failing unit to the facilities team and inform respective end-users about the transfer via email based on the SOP instructions

Critical Skills

• Demonstrates appropriate use of office equipment/software after training
• Self-motivated and ability to work under pressure to balance conflicting deadlines
• Good interpersonal, written, and verbal communication skills
• Ability to follow oral and written directions.
• Technical problem-solving skills and attention to details.
• Excellent customer service skills complemented by an ability to listen to and interpret client requests.
• Initiative driven with proactive skill set to improve processes.
• Ability to read and interpret chemical labeling and hazardous signage.
• Able to complete relevant paperwork according to principles of Good Documentation Practice.
• Intermediate MS Office Skills: Outlook, PowerPoint, Word, Excel

Basic Qualifications

• Associates degree with 1+years' experience in a customer facing role within a scientific environment OR
• High School Diploma with 2+ years’ experience in a customer facing role within a scientific environment

Preferred Qualifications

• Certification/associate’s degree in relevant field (Project Management, 6-Sigma, Business Administration, Supply Chain) and 1-2 years of experience in a customer facing role within a scientific environment.
• Strong understanding of GLP/GxP and/or experience working in a compliance driven environment.
• Experience with 5S (Sort, Set in Order, Shine, Standardize, Sustain) principles
• Sufficient knowledge to independently carry out duties of chemical and safe handling practices.

Working Environment

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
• Job pace may be fast and job completion demands may be high.
• Must be able to remain in a stationary position more than 25% of the time
• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
• Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
• Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.
• May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.

Compensation

The hourlycompensation range for this full-time position is $30 an hour to $33.00 an hour. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.