Lab Supervisor II

Intuitive Health; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Intuitive Health seeks a Lab Supervisor II to oversee technical operations across Freestanding Emergency and Urgent Care facilities. You will ensure accurate testing, lead laboratory staff, and maintain compliance with CLIA, regulatory, and partner requirements.

The role collaborates with the Lab Manager, Program Director, and Hospital Partner leadership to optimize operations and patient care, balancing quality with efficiency.

Qualifications

• Bachelor’s degree in Biology, Chemistry, Physical Sciences, Medical Technology or Medical Laboratory Science; Master’s preferred.
• Proficient in Microsoft Office and strong written communication.
• Experience meeting CLIA requirements for Technical/Supervisor roles.

Responsibilities

• Supervise day-to-day laboratory operations at assigned facilities to maximize service and control costs.
• Ensure accurate, timely laboratory services are provided.
• Travel between labs regularly and supervise staff.
• Perform waived to high complexity testing in hematology, chemistry, microbiology, serology, and related areas.
• Oversee QC/QA and compliance with HIPAA, safety, and accreditation requirements.
• Develop and implement quality improvements and cost center policies.
• Lead recruitment, training, and performance evaluations for staff.
• Prepare cost center budgets in collaboration with leadership.

Skills

Interpersonal communication

Work under pressure

Microsoft Office

Laboratory technical competence

Regulatory understanding

Quality systems knowledge

Education

Bachelor's degree in Biology, Chemistry or related field

Master's degree preferred

Tools

Microsoft Office

Job description

Job Description

This role will play a big role in our Regulatory and Compliance functions for the site(s). The ideal candidate would have heavy knowledge and experience with HealthCare/Hospital Lab Operations Compliance. The Lab Supervisor II oversees the technical operations of laboratory services at Freestanding Emergency and Urgent Care facilities to ensure accurate, timely testing that supports patient diagnosis and treatment. The role provides leadership to laboratory staff, ensures compliance with regulatory and hospital partner requirements, and collaborates with other clinical leaders to support efficient operations and a patient-centered environment. The Lab Supervisor works in partnership with the Lab Manager, Program Director and Hospital Partner leadership and reports to the Lab Manager.

Position Responsibilities

• In collaboration with the Program Director, supervises the day-to-day technical operations of assigned facilities to maximize service while minimizing cost.
• Ensure that accurate, adequate laboratory services are provided timely.
• Use knowledge, experience, and imagination to implement change and improvements.
• Travel between labs as needed and on a regular basis.
• Oversee the receipt and acceptance or rejection of lab specimens.
• Perform waived, moderate to high complexity procedures in hematology, chemistry, microbiology, serology, immunohematology, and cytology areas of laboratory for the analysis, treatment and diagnosis of disease.
• Operate and maintain complex laboratory analyzers.
• Make independent decisions to report normal and abnormal test results. Manage blood product inventory, test system reagents and lab supplies.
• In concert with the CLIA Lab Director, and CLIA Technical Supervisor to monitor and revise the Laboratory Quality Plan
• Implement quality and service improvements.
• Report and respond to all technical laboratory incidents, errors or complaints in a timely manner.
• Function as a delegated CLIA Technical Consultant and General Supervisor to ensure all regulatory, licensing, safety and accreditation requirements are fulfilled for assigned cost center including proficiency testing, quality controls, method verification.
• Write, review and implement cost center policies and procedures for approval by the CLIA Lab Director (technical policies) or administrative director (non-technical policies).
• Ensure that Hospital Partner policies are enforced. Perform personnel actions including hiring recommendations, performance evaluations, initial training, competency assessments, remedial and disciplinary actions.
• Oversee and complete payroll functions. Schedule staff and make workstation assignments.
• Ensure that laboratory staff are supported and prepared to serve our customers. Develop self and individuals to optimize effectiveness. Assist with and monitor student educational activities.
• Represent laboratory management in meetings and on committees.
• Work cooperatively with others to achieve organizational goals.
• Perform all assigned duties in a caring and professional manner, serving as a model to create a customer focused environment.
• Prepare, implement, and control the cost center budget in conjunction with the Program Director and the Laboratory Administrative Director.
• Evaluate analyzers, software and test systems for capital purchase, lease and reagent rental agreements.
• Communicate effectively with administration and Leadership.
• Follow and enforce all company policies.
• Participate in monthly governing board and quarterly quality assurance meetings.
• Ensure adherence to all law and regulations regarding employment, affirmative action, HIPAA, safety and drugs.
• Rotate weekend supervisor call coverage.
• Attend staff meetings and complete mandatory training.
• Adhere to dress code, core values, policies & procedures, time & attendance guidelines and confidentiality.
• Perform all other duties assigned by management within job specifications.

Competencies

• Excellent interpersonal and communication skills
• Ability to work well under pressure to complete deadlines
• Demonstrate appropriate computer skills
• Technically competent in principles and procedures of assigned laboratory disciplines
• Understanding of laboratory regulatory issues
• Understanding of laboratory Quality Management Systems and Quality Assurance

Qualifications

Required Education

• Bachelor’s degree Biology, Chemistry, Physical Sciences, Medical Technology, Clinical Laboratory or Medical Laboratory Science required. Master’s degree preferred.

Required Skills

• Ability to effectively interact with customers to understand their needs and explain data
• Microsoft Office
• Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies.
• Written communication

Required Experience

• Must have experience to meet CLIA requirements for Technical Consultant/Supervisor and General Supervisor (dependent on credentials and testing performed)
• 5 or more years’ experience as a Technologist
• Previous supervisor experience preferred

Additional Eligibility Qualifications

• Florida Licensed as a Clinical Laboratory Supervisor in at least Chemistry, Hematology, Microbiology and Immunohematology (Blood Bank)
• ASCP (MLS/MT) or AMT certification required.
• National certification from ASCP Board of Certification (BOC) for assigned work areas preferred
• CPR Certification required.
• Exceptional communication skills and leadership skills required.
• Demonstrated stable work history.

Work Environment & Physical Demands

This position operates in a healthcare environment. While performing the duties of this job, the employee is regularly required to talk, hear, and communicate effectively with patients and staff. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The role may involve moderate noise from phones, computers, printers, and medical equipment. Physical activity may include standing, walking, bending, kneeling, stooping, crouching, and occasionally lifting or assisting patients. Employees may also be exposed to environmental conditions common in healthcare settings, including radiation, infectious or communicable diseases, bloodborne pathogens, chemicals, fumes, odors, gases, and dust.

Position Type / Expected Hours of Work

Exempt/Salary.

Travel

Travel is primarily local during the business day between facilities, although some out-of-the-area and overnight travel may be needed from time to time. Incumbent will be required to work at any facility and be responsible for own transportation.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties