Lab Supervisor -Defined Term Employee (DTE), 12-18 months

Boston Scientific; Arden Hills (MN); On-site; USD 78,000 - 149,000; Full time

Job summary

Boston Scientific in Arden Hills, Minnesota, is seeking a Defined Term Engineering/Quality lead for the MedSurg Complaint Investigation Site. The role is on-site at Arden Hills four days a week and lasts 12–18 months under a Defined Term Employment arrangement.

You will supervise about six technicians, drive complaint management improvements, and guide cross-functional teams to ensure product quality and patient safety.

Qualifications

• Bachelor's degree in engineering, science or related field.
• Minimum of 3 years' quality experience.
• Minimum of 1 year's supervisory experience.

Responsibilities

• Lead the team of approximately six quality technicians with coaching and guidance.
• Oversee complaint management WIP, metrics reporting, and leadership presentations.
• Provide technical guidance to identify and resolve quality issues using engineering methods.

Skills

Quality management

Supervisory experience

Communication

Data analysis

Education

Bachelor's degree in engineering, science or related field

Tools

Power BI

Job description

Additional Location(s): US-MN-Arden Hills

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role:

Boston Scientific was recognized as a Glassdoor Best Place to Work in 2026, ranking No. 15 on the Top 100 list, reflecting the culture our employees experience every day.

Join the MedSurg Complaint Investigation Site (CIS) department, responsible for monitoring, identifying, investigating and escalating product performance signals for the Endoscopy and Urology & Pelvic Health divisions. This is an exciting opportunity within the Post Market Organization, where we are committed to transforming customer experiences into actionable insights that improve the lives of patients around the globe.

In this role, you will collaborate across divisions and functions, including Design Assurance, R&D, Supplier Engineering and Manufacturing, to develop a comprehensive understanding of product performance and help improve patient outcomes. This position is located in Arden Hills, Minnesota.

Work model, sponsorship, relocation:

This is a Defined Term Employment (DTE) role with an anticipated duration of 12-18 months. This role follows an on‑site work model requiring employees to work from our Arden Hills, Minnesota, location four days per week.

Your responsibilities will include:

• Provide team leadership to approximately six quality technicians, championing departmental and cross‑functional initiatives while providing direction, coaching, mentoring and guidance on daily work priorities to improve product performance.
• Oversee the effective execution of complaint management work in progress (WIP), metrics enhancement and reporting, including presentations to director‑level and senior leadership.
• Provide technical guidance to identify and resolve quality issues using engineering essentials and other problem‑solving tools and techniques, while expanding the team's effective use of investigative equipment.
• Partner with cross‑functional teams to develop and implement streamlined, robust solutions for CIS processes while meeting organizational and regulatory requirements.
• Champion continuous improvement and foster the execution of projects within local and Global Post Market organizations.
• Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
• Demonstrate a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all other documented quality processes and procedures.
• Lead the rollout of new systems to the team and gather feedback to identify opportunities for improvement.

Qualifications:

Required qualifications:

• Bachelor's degree in engineering, science or a related field.
• Minimum of 3 years' quality experience.
• Minimum of 1 year's supervisory experience.

Preferred qualifications:

• Strong written and verbal communication skills, with the ability to communicate effectively in both technical and conversational settings.
• Strong decision‑making and negotiation skills, both independently and within groups.
• Experience managing multiple projects across multiple organizational disciplines.
• Experience with Power BI and/or data analysis.

Minimum Salary: $78300

Maximum Salary: $148800

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non‑exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non‑sales roles may also include variable compensation, i.e., annual bonus target and long‑term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high‑performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.