Lab Supervisor

Zoetis; Waukesha (WI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive healthcare benefits

Retirement savings plan

Job summary

Zoetis seeks a Lab Supervisor to oversee daily core laboratory operations and lead a team of technicians and technologists. You will ensure quality, accuracy, and regulatory compliance while coordinating with medical staff for timely processing of diagnostic tests.

Candidates should have a Bachelor's in healthcare or lab science, with 5+ years in reference labs and 2+ years in leadership. MLS/MT certification is preferred; strong problem solving and communication skills are essential.

Qualifications

• Bachelor's degree or equivalent in healthcare/lab environment.
• MLS/MT certification from an accredited body preferred.
• Experience in a clinical/reference laboratory setting.
• Strong attention to detail and accuracy.
• Proven leadership in a fast-paced lab environment.

Responsibilities

• Lead and mentor a team of lab technicians and technologists.
• Oversee daily core laboratory operations and workflows with timely results.
• Implement QC/QA programs and ensure compliance with CLIA, CAP, OSHA, HIPAA.
• Review test results for accuracy and perform investigations for deviations.
• Maintain equipment calibration and instrument housekeeping; troubleshoot issues.

Skills

Leadership

Team mentoring

Quality focus

Regulatory compliance

Problem solving

Time management

Communication

Planning/Organizing

Adaptability

Customer focus

Education

Bachelor's degree in healthcare or laboratory science

MLS/MT certification preferred

Tools

Laboratory Information Systems

Microsoft Office

Job description

The Lab Supervisor is responsible for overseeing the daily operations of all core laboratory departments, ensuring high standards of quality, accuracy, and compliance with regulatory requirements. This role involves supervising a team of laboratory professionals, managing workflows, troubleshooting technical issues, and maintaining an environment that fosters professional development and safety. The supervisor will also collaborate with medical staff to ensure the timely and accurate processing of diagnostic tests.

Supervision & Leadership:

• Lead, supervise, and mentor a team of laboratory technicians and technologists, analyzing veterinary patient samples.
• Monitor and evaluate staff performance, provide feedback and conduct regular performance appraisals.
• Ensure adequate training and development opportunities for staff to maintain proficiency in laboratory techniques and instrumentation.
• Promote a collaborative and supportive work environment.

Operational Management:

• Oversee the day-to-day operations of the core laboratory, ensuring smooth workflows and adherence to turnaround time expectations.
• Monitor work activities to ensure compliance with established policies and procedures; make recommendations for changes and improvements to existing standards and procedures.
• Manage inventory and ordering of laboratory supplies, ensuring adequate stock levels and timely replenishment.
• Troubleshoot and resolve technical issues related to hematology testing equipment and procedures.
• Ensure proper maintenance and calibration of laboratory instruments in compliance with manufacturer guidelines and regulatory standards.

Quality Assurance & Compliance:

• Implement and maintain quality control (QC) and quality assurance (QA) programs to ensure accurate, reliable, and precise test results.
• Ensure laboratory practices comply with applicable regulatory agencies, including CLIA, CAP, OSHA, and HIPAA.
• Review and analyze test results for accuracy and make adjustments as necessary.
• Lead investigations and root cause analysis for any deviations or non-conformances, ensuring corrective actions are taken.

Test Analysis & Reporting:

• Ensure proper preparation, processing, and analysis of all core laboratory tested samples.
• Oversee the timely and accurate generation of test results and assist in complex cases as needed.
• Collaborate with various departments, including but not limited to Medical and Support Ops to interpret and communicate lab results.

Safety & Regulatory Adherence:

• Ensure compliance with laboratory safety protocols and proper handling of hazardous materials.
• Monitor adherence to infection control and safety procedures to maintain a safe work environment for staff and patients.
• Participate in laboratory inspections and audits to ensure full compliance with federal and state regulations.

Education and Experience:

• Bachelor's Degree or equivalent experience in a healthcare/laboratory environment.
• 5+ years of experience in reference laboratories required with 2 years of leadership experience preferred.
• Experience in a clinical laboratory setting with comprehensive knowledge of high throughput hematology, chemistry, immunoassay, urinalysis, O&P/fecal and related analyzers/diagnostics.
• Certification as a Medical Laboratory Scientist (MLS) or Medical Technologist (MT) from an accredited organization (e.g., ASCP, AMT) preferred
• Exceptional attention to detail and ability to maintain high standards of accuracy.
• Demonstrated ability to build, develop and work within a clinical laboratory team, including creative problem-solving and flexibility to meet rapid growth.

Technical Skills:

• Proficiency in Microsoft Suite, internet, office/fax machines
• Advanced proficiency with multiple Laboratory Information Systems
• Customer Focus: Dedicated to meeting the expectations of internal and external customers. Promotes a positive image of the company and works with the customer to solve problems.
• Problem Solving: Demonstrates a level of listening skill such that client and/or employee needs, issues, problems, etc. are heard and addressed or resolved.
• Oral and Written Communication: Effectively communicates with all levels within the organization, while demonstrating sensitivity to the needs of others including tactfulness and a helping orientation.
• Conflict Resolution: Works in a collaborative way to resolve conflicts at the individual and organizational levels using effective negotiation and mediation strategies. Facilitates resolution while maintaining accountability of participating parties to represent perspective and own the final solution.
• Networking: Establishes relationships and networks across a broad range of people and groups.
• Task & Time Management: Identifies priorities and makes decisions in a timely manner under tight deadlines and pressure. Assigns responsibilities for tasks and directions, setting clear measures and monitoring progress.
• Quality of Work: Cares about the work performed by self and others. Strives for efficiency and effectiveness with attention to detail. Understands, respects and perpetuates company vision. Accepts accountability and responsibility for actions.
• Integrity: Demonstrates a high degree of ethical and professional behavior in all business activities and decisions; achieves personal standards of conduct that meet or exceed the business process.
• Organizing/Planning: Effectively utilizes resources to get things done. Accurately assesses length and difficulty of tasks and orchestrates multiple activities at once to accomplish a goal.
• Motivating Others: Creates a climate where people want to do their best. Gives people confidence. Provides the information the people need to know to do their jobs and feel a part of the team.
• Leadership: Uses patience, tact and diplomacy to communicate objectives and establish clear directions.
• Comfort Around Higher Management: Deals comfortably with and presents effectively to senior managers,
• Composure: ability to operate in a fast-paced environment with KPIs including turnaround time

Physical Position Requirements:

• Must be able to remain in stationary position for extended period.
• Must be able to bend and crouch to reach supplies and lift over 30 pounds.
• Must possess ability to communicate accurate information using both written and verbal skills, to personnel in a professional manner.
• Ability to work in a lab environment with chemicals, reagents, and biological specimens.

About Zoetis

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.