Lab Representative | Lab UF Health Downtown | Full-Time | Days

UF Health; Jacksonville (FL); On-site; USD 100,000 - 120,000; Full time

Job summary

UF Health Jacksonville Hospital is seeking a dedicated lab support professional to perform phlebotomy, specimen processing, registration, and clerical duties to ensure accurate specimen handling and patient service.

Responsibilities include loading the automated line, prioritizing specimens, and preparing samples for testing or reference lab transport. This role requires strong communication, data entry, and adherence to safety protocols.

Qualifications

• High School Diploma or GED required.
• Preferred: medical assistant program, military medical, or laboratory assistant program certification.
• Less than one year healthcare experience preferred.
• Phlebotomy and specimen processing experience preferred.
• Experience with a Laboratory Information System (LIS).

Responsibilities

• Process and register specimens for clinical and AP pathways.
• Load specimens onto automated line and troubleshoot alarms.
• Prioritize and manage specimens including outreach and research accounts.
• Prepare specimens for testing and transport to reference labs as needed.
• Follow PPE and safety protocols for specimens.
• Maintain logs and complete mandatory training and meetings.

Skills

Telephone communication

Data entry

Customer service

Lab techniques

Task prioritization

Decision making

Attention to detail

Handling stress

Education

High School diploma or GED

Lab/medical assistant certification (preferred)

Tools

Laboratory Information System (LIS)

Job description

Overview

Location: UF Health Jacksonville Hospital

655 8th St W, Jacksonville, FL 32209

Schedule: Monday - Friday (rotate weekends) | 6:30am-3:00pm

Employment Type: Full-Time

Important: May be required to work from various locations (Pavilion, North Campus or Emerson) or float between various lab departments, as needed, based on the department needs and within the scope of practice.

Join UF Health and be part of a team committed to exceptional patient care, innovation, and community impact. We are currently seeking a passionate individual who is eager to make a difference in a dynamic healthcare environment.

Performs various laboratory functions that include full and contract registration, phlebotomy, specimen processing and clerical duties that ensure proper registration, billing, collection, accessioning and preparation of laboratory specimen. Loads specimens onto Automated Line and trouble shoots when alarms are active. Accepts and prioritizes specimens that arrive at specimen drop off. Answers incoming telephone calls and practices excellent customer service. Works the follow up lists for the department and maintains logs as necessary. Prepares specimens for reference labs and works send out bench when assigned.

Responsibilities

• Receives and accurately processes all specimen types for Clinical and Anatomical Pathology (AP). Receives specimens from ED. Performs add-on procedures in a timely manner. Able to cancel, reorder specimens or move Container Identification System (CIDS) on all types of specimens when necessary. Able to reprint barcode labels. Transports specimens within the lab when assigned. (20%)
• Able to receive and process Outreach specimens of all types. (15%)
• Able to accurately register specimens for outreach, research accounts, submitters and contract (10%)
• Able to work follow-up lists and properly document on department logs as needed. (10%)
• Able to operate and load the Automated Line and troubleshoot the alarms. Able to retrieve specimens from specimen storage. (15%)
• Prepare specimens for testing to include proper patient identification, centrifugation when appropriate and distribute to correct testing area or storage location. Assist in various preparatory techniques throughout the laboratory as assigned. May prepare specimens for transport to reference laboratory or other hospitals. Know how to follow up for timely results. Works send out benches for reference labs. Prints incomplete lists to ensure test completion or specimen retention. (20%)
• Follows PPE procedures and all safety protocol for specimens. Is familiar with special handling protocols. (5%)
• Receives specimens properly from Drop off window and handle Priority specimens appropriately. (5%)
• May assist in the training of new employees.
• Attend staff meetings and complete mandatory training.
• Adhere to dress code, core values, policies and procedures, time & attendance guidelines and confidentiality agreement.
• Perform all other duties assigned by management within job specifications.

Qualifications

Required Education: High School Diploma or GED.

Preferred Education: Certification from medical assistant program, military medical or laboratory assistant program.

Required Experience:Less than one year healthcare environment experience

Preferred Experience:

Phlebotomy with specific experience in hospital and geriatric environment.

Specimen processing.

Experience using a Laboratory Information system for accessioning and specimen tracking.

Registration and disposition of patients.

Required Licensure/Certifications: N/A

Preferred Licensure/Certifications: N/A

Necessary Skills:

1. Ability to professionally and courteously interact with internal and external laboratory customers.

2. Requires knowledge of computer data entry.

3. Must possess good telephone communication skills.

4. Basic knowledge of laboratory techniques in specimen handling.

5. Ability to prioritize tasks and organize workflow.

6. Requires good decision-making skills.

7. Must be detail oriented.

8. Must be able to handle stressful situations in a professional manner.

Age of Patients Served: All Age Groups.