Lab Operations Lead for Mission-Critical Systems

Independent Software, Inc.; Maryland; On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Visio drawings support

Job summary

Independent Software, Inc. is seeking a System Engineer Level 5 (Lab Manager) to lead a two-person contractor team responsible for multiple machine rooms and lab spaces.

You will oversee daily operations, security, and maintenance in alignment with agency standards. You will coordinate with System Administrators, Network Engineers, Facilities, vendors, and leadership to support hardware installations, deployments, and infrastructure upgrades, while monitoring power, space, cooling, and access

Qualifications

• Experience supporting agency machine rooms or similar mission-critical environments.
• Experience racking and cabling systems for operational deployments.
• Hands-on experience with hardware from vendors such as HP, Dell, Cisco, Arista, or Juniper
• Experience supporting and troubleshooting fiber connectivity
• Experience creating and updating machine room drawings using Visio or similar tools
• Strong communication, coordination, and problem-solving skills

Responsibilities

• Lead daily operations and support of mission-critical machine rooms, lab, and communications spaces
• Maintain spaces and access lists in accordance with agency requirements
• Monitor power, space, and cooling needs and coordinate infrastructure upgrades with Facilities
• Support installation and decommissioning of racks, servers, network devices, and communications equipment
• Work JIRA tickets for hardware replacements and coordinate vendor warranty support
• Monitor machine room conditions and perform routine walkthroughs to identify equipment or infrastructure issues
• Rack, cable, install, and troubleshoot systems supporting operational deployments
• Maintain machine room drawings using Visio or similar tools
• Support fiber connectivity, testing, and troubleshooting
• Coordinate with customers, System Administrators, Network Engineers, Facilities personnel, leadership, and vendors

Skills

Team leadership

Mission-critical environment

Hardware troubleshooting

Fiber connectivity troubleshooting

Machine room drawings (Visio)

Education

Bachelor’s degree in Engineering + 15 years Systems Engineering experience

Master’s degree in Engineering + 13 years

PhD in Engineering + 11 years

High School Diploma + 19 years

Tools

HP hardware

Dell hardware

Cisco hardware

Arista hardware

Juniper hardware

Visio

Job description

Independent Software, Inc. is seeking a System Engineer Level 5 (Lab Manager) to lead a two-person contractor team responsible for multiple machine rooms and lab spaces.

You will oversee daily operations, security, and maintenance in alignment with agency standards. You will coordinate with System Administrators, Network Engineers, Facilities, vendors, and leadership to support hardware installations, deployments, and infrastructure upgrades, while monitoring power, space, cooling, and access