Lab Manager

Eagle Analytical Services; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

Eagle Analytical Services in Phoenix, AZ, seeks a Lab Manager to oversee day-to-day and strategic lab operations, ensuring throughput, data quality, and regulatory compliance (cGMP, cGLP, ISO 17025). You will lead supervisors, drive KPI initiatives, and foster a culture of safety and continuous improvement.

You are a subject matter expert in pharmaceutical analytical chemistry, with 7+ years in regulated labs, and a track record in audits, CAPAs, method development, and staff development.

Qualifications

• Bachelor's degree in Chemistry or related field; advanced degree preferred.
• Minimum 7 years of progressive leadership in pharmaceutical or regulated labs.
• Strong knowledge of cGMP, cGLP, ISO 17025 and regulatory expectations.
• Experience with deviation management, OOS investigations, CAPAs, and audits.

Responsibilities

• Provide executive leadership for day-to-day and long-term lab operations.
• Establish and monitor KPIs for turnaround time, throughput, data quality and efficiency.
• Lead continuous improvement initiatives to optimize workflows and resource use.
• Oversee laboratory quality systems, QA objectives, and audit readiness.
• Mentor and develop laboratory leadership and technical staff.
• Travel up to 10% to customer or partner locations as required.

Skills

Executive leadership

Regulatory knowledge

Data integrity

CAPA management

LIMS proficiency

Education

Bachelor's in Chemistry

Advanced degree (MS/PhD)

Tools

LIMS

Analytical instrumentation

Job description

What We’re Looking For

The Lab Manager is responsible for the day to day operations of the laboratory. This position is a subject matter expert and works with Departmental Supervisors to manage lab operations throughput to ensure turnaround times are met while maintaining data quality that meets or exceeds industry standards. The Laboratory Manager is responsible for promoting a safe working culture and environment throughout the laboratory. This position reports to the President.

What You Will Do

• Provide executive leadership for day-to-day and long-term laboratory operations aligned with Eagle Analytical’s business objectives and budget targets.
• Establish and monitor key performance indicators (KPIs) for turnaround time, sample throughput, data quality, and operational efficiency.
• Ensure laboratory operations are scalable, efficient, and aligned with current and future pharmaceutical testing demands.
• Lead continuous improvement initiatives to optimize workflows, resource utilization, and operational performance.
• Serve as a subject matter expert in pharmaceutical analytical chemistry, including method development, validation, and routine testing.
• Ensure analytical data quality meets or exceeds regulatory and industry standards.
• Oversee root cause analysis, deviation management, and out-of-specification (OOS) investigations.
• Provide technical guidance to supervisors and staff in resolving complex analytical and client-related challenges.
• Collaborate with client services to address technical inquiries, method suitability, and service issues.
• Ensure full compliance with cGMP, cGLP, ISO 17025, and applicable regulatory and quality standards.
• Oversee laboratory quality systems, ensuring timely achievement of QA objectives and audit readiness.
• Support and lead internal, client, and regulatory audits, including corrective and preventive actions (CAPAs).
• Champion a strong culture of data integrity, documentation excellence, and regulatory compliance.
• Lead, mentor, and develop laboratory leadership and technical teams.
• Ensure staffing levels, competencies, and training programs align with operational and regulatory requirements.
• Drive performance management, accountability, and professional development initiatives.
• Foster a culture of safety, collaboration, and high performance.
• Manage laboratory budgets in partnership with executive leadership and functional support teams.
• Oversee procurement and lifecycle management of laboratory instrumentation, systems, and services.
• Ensure consumables inventory levels align with forecasted workloads and business needs.
• Partner with IT and functional teams to optimize LIMS, analytical systems, and laboratory technology.
• Maintain executive oversight of Environmental, Health, and Safety (EHS) programs.
• Promote safe laboratory practices, effective use of equipment, and proactive risk mitigation.
• Lead or participate in investigations and ensure timely corrective actions.
• Represent Eagle Analytical as a senior scientific and operational leader in client meetings and site visits.
• Support business development efforts through technical consultation and client relationship management.
• Travel up to 10% to customer or partner locations as required.
• Perform other duties as assigned to support Eagle Analytical’s strategic objectives.

Who You Are

• A minimum of a Bachelor’s degree (or equivalent) in Chemistry or a closely related scientific discipline is required; an advanced degree (Master’s or Ph.D.) is strongly preferred.
• Minimum of seven (7) years of progressive leadership experience in pharmaceutical or regulated laboratory environments.
• Director- or senior manager-level experience strongly preferred.
• Demonstrated expertise in pharmaceutical analytical chemistry and testing.
• Extensive knowledge of cGMP, cGLP, ISO 17025, and pharmaceutical regulatory expectations.
• Proven experience with deviation management, OOS investigations, CAPAs, and audit support.
• Strong working knowledge of LIMS and laboratory information systems.
• Strong strategic thinking, operational planning, and decision-making capabilities.
• Excellent analytical, problem-solving, and process optimization skills.
• Proven ability to lead multidisciplinary teams and influence cross-functional stakeholders.
• Exceptional verbal and written communication skills, including executive-level reporting and presentations.
• High degree of professionalism, accountability, and independence.
• Demonstrated commitment to safety, quality, and continuous improvement.

Who We Are

Serving customers since 2004, Eagle offers the highest quality in preparation testing for sterility, bacterial endotoxins, microbial detection, beyond-use dating (BUD) determination and active ingredient potency. State-of-the-art equipment, combined with the experience and knowledge of our team, makes Eagle the best choice for all testing needs. The Eagle team is committed not only to performing the best quality control testing, but also working relentlessly with our customers on solutions if tests receive unexpected results. Learn more at www.eagleanalytical.com.