Lab East Admin - Client Engagement Executive

The Innovation Institute; California (MO); On-site; USD 80,000 - 120,000; Full time

Job summary

The Innovation Institute is seeking a Client Engagement Executive to join their Inneo Lab team in California, MO. This role involves establishing strong relationships with healthcare stakeholders and leading innovation initiatives to transform healthcare through collaboration.

With responsibilities including developing commercialization strategies, engaging with clinicians, and conducting market assessments, the ideal candidate will possess expertise in project management, networking, and effective communication. This is an opportunity to contribute significantly to healthcare innovation.

Qualifications

• Must be comfortable with cold outreach and pitching business models.
• Experience with collaboration and project management is crucial.
• Must be a self-starter and fast learner in evolving environments.

Responsibilities

• Lead innovation programs at MultiCare for commercialization opportunities.
• Cultivate relationships with stakeholders and clinicians.
• Conduct market assessments to evaluate opportunity viability.

Skills

Commercialization opportunity identification

Project management

Communication skills

Networking

Problem-solving skills

Education

Bachelor's degree or 8+ years in healthcare, biotech, or innovation

Job description

Join the Team - Where Innovation Meets Opportunity

As the Client Engagement Executive for the Inneo Lab, you will be part of a team that is breaking ground with a unique company and business model. The Client Engagement Executive will serve as the onsite ambassador for Inneo Lab to establish a presence and act as the relationship lead for MultiCare and other member health systems as needed, regularly interfacing with key opinion leaders, administration, physicians and general staff to source commercialization opportunities and accelerate commercialization of new products and business ventures.

The Client Engagement Executive reports to the Director of Client Engagement and is supported by national teams of professionals in the areas of Product Development, Product Management & Commercialization to bring innovative medical products from concept to market. The Client Engagement Executive is responsible for building and growing relationships with system executives and innovators and integrating into the fabric of the MultiCare community and building a culture of innovation and collaboration. The Client Engagement Executive will effectively navigate organizational structures, identify and guide potential commercialization opportunities, and demonstrate the unique value Inneo provides to MultiCare. The work is both stimulating and purposeful, as you help achieve the company mission “sparking solutions to healthcare’s toughest problems.”

Key Elements of the Position

Reporting to the Director of Client Engagement of Inneo Lab, you are responsible for leading innovation at MultiCare to build an engagement and outreach program that identifies unmet needs and commercialization opportunities but also actively shepherds projects through the entire end-to-end innovation process. Acting as an advocate and conduit, you will maintain ongoing communication between innovators and health system stakeholders, gather critical data, and ensure alignment at every stage—from early concept validation to downstream development and commercialization. This role is pivotal in driving momentum, removing barriers, and championing each initiative to successful outcomes.

Responsibilities include the following:

• Serve as principal catalyst at MultiCare for Inneo Lab’s mission to create, support and sustain a culture of innovation and to transform healthcare through collaboration.
• Cultivate and nurture productive relationships with executives and key stakeholders at MultiCare.
• Review and screen submissions from MultiCare for appropriate scope and opportunity based on market and clinical need.
• Lead efforts to engage clinicians at MultiCare in structured Painstorming to define and understand problems and brainstorming efforts to generate commercially viable product concepts.
• Collaborate with clinicians to define/refine problem statements, understand unmet needs, and validate market assumptions.
• Conduct early-stage market assessments to evaluate opportunity viability.
• Collaborate with fellow team members and integrate with other teams to facilitate a transparent process.
• Regularly track and report on innovation pipeline for MultiCare and the Lab.
• Lead other projects as assigned by the Director of Client Engagement.

Skills, Knowledge, & Abilities

• Learn Inneo’s business model, culture, and innovation process.
• Ability to identify commercialization opportunities and unmet needs.
• Comfortable and experienced with cold outreach (LinkedIn, email, networking) and pitching our model to industry to uncover opportunities, initiate conversations, and build relationships.
• Able to understand and pitch early concepts to industry to gauge commercial opportunities and enable decision making regarding additional internal investment into product development.
• Adept at building and fostering productive executive level relationships and buy in.
• Willingness to collaborate on initiatives outside direct domain and respective health systems.
• Excellent organizational, project management and communication skills.
• Self-starter and fast learner who thrives in evolving environments—able to pivot, adapt, and be scrappy. Comfortable executing and delivering on commitments with limited supervision and training.
• Energetic, personable, and motivational with highly collaborative style.
• Capable of prioritizing and multitasking with solid problem-solving skills.
• Comfortable working on undefined projects that challenge finding solutions to unarticulated needs.
• Passion for new products, startup businesses, and ideas.
• Ability to lead facilitated innovation, brainstorming and related activities.
• Business and technical capability to design and implement online innovation challenges.
• Effectively delegate tasks and mentor other colleagues and associates.
• Demonstrates curiosity and a willingness to learn and implement new concepts and tools.

Background Required

Bachelor’s degree or 8+ years working in healthcare, biotech, or innovation.

Preferred experience

• Exposure to innovation ecosystems, bio design programs, startup environments, MedTech commercialization or tech transfer.
• Advanced degree (MBA, MPH, MHA, MS or related).
• Prior experience at MultiCare Health System.