Lab Customer Service Rep - Rex Outreach Client Services

UNC Health Careers; Raleigh (NC); On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Health Rex Outreach Client Services in Raleigh, NC is hiring a phlebotomy-focused professional. You will perform venipuncture and specimen collection, register tests, and provide patient instruction while maintaining quality communication with the care team.

This full-time role requires a high school diploma or GED, with a phlebotomy certificate strongly preferred. One year of phlebotomy experience is required if no phlebotomy program certificate is obtained.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• Phlebotomy certificate strongly preferred.
• If high school diploma, one year of phlebotomy experience required; if graduation from a phlebotomy program, no previous experience required.

Responsibilities

• Wears PPE and maintains a clean, organized work area; restocks supplies at shift end.
• Demonstrates customer service skills when handling calls, messages, and lab results; coordinates with staff for timely communication.
• Registers patients and orders tests in the EMR; verifies demographics and consent/financial forms.
• Performs specimen collection by venipuncture, fingerstick, and culture techniques as required, with proper patient identification.
• Registers outreach specimens and labels specimens according to SOP; ensures specimen integrity.
• Maintains supplies, prepares reagents, and alerts staff to inventory concerns; assists in training new staff.

Skills

Phlebotomy

Customer Service

Education

High School Diploma or GED

Phlebotomy certificate

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

Provides customer services and schedule services and performs phlebotomy within the UNC Rex Laboratory departments.

Responsibilities

1. 1) Wears appropriate PPE at all times. Replaces PPE that is soiled or damaged. Maintains a professional work area throughout the shift. Ensures at the end of the shift that supplies are restocked, bench tops and any soiled areas are cleaned.
2. 2) Demonstrates appropriate Customer Service skills when answering the phone, taking and giving messages, transferring calls and reporting laboratory results verbally and/or by fax. Ensures communication with coworkers is done in a professional manner. Works collaboratively with all areas to ensure accuracy and completeness of procedures and processes. Answers telephone within three (3) rings and provides information to optimize laboratory communication. Notifies doctor, nurse or unit staff if collection will be delayed or cancelled.
3. 3) Maintains proficiency in both the Hospital ADT system and the LIS/IT computer programs. Registers patients and orders test in appropriate computer system as required. Keeps current with insurance updates and software changes. Receives and places orders for laboratory services. Retrieves laboratory results from hospital EMR for physicians and patients.
4. 4) Obtains demographic information from patients or from the laboratory requisition. Enters accurate information into the appropriate information system. Completes all federal and regulatory forms required for the registration process including obtaining signed consents and financial agreements. Orders laboratory tests directly into the electronic medical record.
5. 5) Performs specimen collection by venipuncture, fingerstick and culture techniques as required following documented policies and procedures. Provides instructions for patients and customers regarding appropriate specimen collections. Verifies specimen requirements and appropriate collection procedures prior to specimen collection. Maintains positive patient identification throughout the collection process. Collects urine and blood alcohol specimens in compliance with documented chain of custody procedures. Assures appropriate forms are utilized with complete and accurate information and documentation.
6. 6) Registers Outreach specimens according to standard operating procedure. Sorts courier drop offs and documents on received log. Registers specimens and orders appropriate test. Accurately labels specimens according to standard operating procedures. Follows proper protocol to ensure the integrity of all laboratory specimens.
7. 7) Maintains departmental supplies and inventory. Prepares solutions, reagents and stains following standard operating procedures. Alerts appropriate staff of inventory concerns. Uses reagents with shorter expiration before using those with longer expiration dates. Ensures samples and reagents are stored in the appropriate location and are discarded at the proper intervals.
8. 8) Responsible for training, education and required reading. Assists in training and education of new and fellow employees. Responsible for reading procedures during training and subsequent revisions. Must document review of revised and new standard operating procedures prior to the approval date. Expected to assist with writing, revising and validating of standard operating procedures as requested. Responsible for review and acknowledgement of mandatory policies, job description and completion of annual safety training within the time frames established by the organization. Maintains continuing education requirement per year according to policy. Completes competency materials within established time period.

Other Information

Other information:

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements

• Phlebotomy certificate strongly preferred.

Professional Experience Requirements

• If high school diploma, one (1) year of phlebotomy experience required
• If graduation from a phlebotomy program, no previous experience is required.

Job Details

Legal Employer: NCHEALTH

Entity: UNC REX Healthcare

Organization Unit: Rex Outreach Client Services

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Raleigh

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.