Lab Coordinator

HCA Healthcare; Portsmouth (NH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) Match

Education assistance

Job summary

Portsmouth Regional Hospital, part of HCA Healthcare, seeks a Laboratory Supervisor to oversee daily specimen procurement, staff performance, and training within a compliant, patient-focused lab setting.

The role requires ensuring safety standards, HIPAA confidentiality, and efficient operations while supporting quality assurance and interdepartmental collaboration.

Qualifications

• Oversees daily specimen procurement activities in a hospital laboratory.
• Manages staff performance, schedules, and competency assessments.
• Ensures compliance with safety, regulatory standards, and HIPAA requirements.
• Supports training, continuing education, and performance evaluation of staff.
• Maintains quality assurance and problem-resolution processes.

Responsibilities

• Collects blood from patients of all ages and handles registration and accessioning as appropriate.
• Creates and enforces competency assessments and training documentation.
• Oversees inventory, reduces waste, and ensures proper specimen handling and tracking.
• Communicates with other departments to meet patient care goals.

Education

Associates Degree – Enrollment eligible

Tools

Lab information system

Job description

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Job Summary and Qualifications

POSITION SUMMARY:

Oversees daily specimen procurement activities, ensuring compliance with safety and regulatory standards. Responsibilities include overseeing staff performance, managing schedules, conducting training and competency assessments, and resolving operation issues to maintain optimal patient care and workflow efficiency.

Collects blood from patients of all ages as required by physician orders. Performs patient registration and accessions lab orders as appropriate. Processes blood to prepare for shipping and testing in all laboratory areas. Responds to phone inquiries in a timely manner and refers problems to the appropriate supervisor. Participates in Quality Assurance activities. Supports staff via training, competency assessment, continuing education and performance evaluation.

Responsible for achieving department goals for service, quality, regulatory compliance, financial performance, personnel management, patient satisfaction, healthy work environment, and integration of intra and inter-departmental activities in areas of responsibility.

SPECIFIC ELEMENTS & ESSENTIAL FUNCTIONS:

Demonstrates professionalism through consistent reliability, respectful communication, and adherence to company values, policies, and ethical standards. Maintains a positive attitude and represents the organization with integrity in all interactions.

Able to handle and process specimens in accordance with policy, ensuring proper identification.

Maintains patient confidentiality per HIPAA guidelines

Maintains a clean working environment. Oversees department inventory; awareness of material outdates, stock rotations and reduce waste.

Able to recognize and resolve problems utilizing independent judgement and critical thinking, relying on procedures and applying scientific knowledge.

Works and communicates effectively inter or intra-departmentally and with teams to meet patient needs and organizational goals; Chooses appropriate times and channels to discuss complaints and concerns.

Notify management or other key stakeholders of problems or issues, as appropriate.

Keeps Lab Management appropriately informed of daily activities and development.

Oversee all competency assessments to meet regulatory requirements including direct observation, review of results, and creation of quizzes and tests.

Overseas and conducts education and training for new personnel, fellows, residents, students and visitors within the Laboratory scope of practice, including updating training documentation.

Able to recognize when staff require additional or remedial training. Responsible for overseeing retraining and remedial training for staff when necessary.

Documents corrective actions taken for problem resolution, including errors. Assists Lab Management with occurrence reporting, investigation, and in writing and delivering corrective actions as well as staff coaching sessions.

Assists with specimen tracking and problem investigations, both within the hospital as well as with 3rd party facilities.

Assists Lab management in any department specific changes, upgrades or projects in a timely manner.

Responsible for updating and maintaining policies and procedures when needed per their department.

Responsible for department scheduling including monitoring breaks, as well as attendance tracking.

Works and communicates effectively inter or intra-departmentally and with teams to meet patient needs and organizational goals; Chooses appropriate times and channels to discuss complains and concerns.

Keeps Lab Management appropriately informed of daily activities and development. Notify management or other key stakeholders of problems or issues as appropriate.

Attends and participates in continuing education opportunities to maintain relevancy and currency in professional practices and standards. Participates in quality and process improvement projects.

Responsible for department preparation and representation during times of inspection.

May need to be on-call if warranted due to staffing shortages.

Performs other duties as assigned.

EXPERIENCE: (Minimum relevant work experience for successful job performance)

3-7 years

EDUCATION:

Required Associates Degree – Enrollment eligible: Must obtain degree within 12 months.

CERTIFICATION:

Prefer: Phlebotomy Certification

Benefits

Portsmouth Regional Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

At Portsmouth Regional Hospital (https://portsmouthhospital.com/) , you're not just joining a hospital—you’re becoming part of a mission-driven team that’s redefining healthcare excellence across the Seacoast region. As a 240-bed acute care facility in Portsmouth, NH, we proudly serve communities throughout New Hampshire, Maine, and Massachusetts. We’re the only hospital in the area to be recognized as an ACS Verified Level II Trauma Center and a Comprehensive Stroke Center, and we offer a robust heart and vascular program—giving our team the opportunity to work at the forefront of life-saving care.

As part of the HCA Healthcare family, you’ll be supported by one of the nation’s leading healthcare systems, with a strong presence in New Hampshire that includes four hospitals, three freestanding emergency rooms, and over 70 care sites. Here, nearly 5,000 colleagues—including 1,500 nurses and 1,000 affiliated physicians—collaborate to deliver exceptional care and innovation every day. Whether you're at Portsmouth, Catholic Medical Center (https://catholicmc.com/) in Manchester, Parkland Medical Center (http://www.parklandmedicalcenter.com) in Derry, Frisbie Memorial Hospital (http://www.frisbiehospital.com) in Rochester, or one of our emergency facilities in Seabrook, Dover, or Plaistow, you’ll find a culture that values your expertise, supports your growth, and empowers you to make a real difference.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“There is so much good to do in the world and so many different ways to do it.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.