Lab Automation Applications Specialist (MIdwest)

Becton Dickinson NA; Vernon Hills (IL); On-site; USD 67,000 - 107,000; Full time

Job summary

Waters seeks a field-trained specialist to deliver user training on Waters Lab Automation systems across the Midwest region. The role emphasizes achieving customer proficiency, efficient utilization, and rapid adoption of instruments, with substantial regional travel and collaboration with technical teams.

The ideal candidate has a BS in Medical Technology or related field, strong leadership in training, and proven communication and project management skills.

Qualifications

• BS in Medical Technology, Clinical Laboratory Science, Biology, or Microbiology required; advanced degree desirable.
• Travel domestically up to 75% and valid driver’s license required.
• Experience in training, instructional design or Train-the-Trainer methods is desirable.
• Strong project management and communication skills with customer focus.

Responsibilities

• Conducts comprehensive user training on Waters Lab Automation systems.
• Develops training programs and SOPs with BD Technical/Training Center.
• Performs product demonstrations at trade shows and customer sites.
• Supports regional sales by providing technical input and training.

Skills

Travel readiness

Train-the-trainer

Project management

Customer focus

Communication skills

Interpersonal skills

Technical support

Education

BS in Medical Technology/Clinical Lab Science

Advanced degree desirable

Tools

MS Office

LIS familiarity

Job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters' innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters' passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. We are the people who give possibilities purposeBD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

This is a FIELD role with 75% Travel primarily in the Midwestern states (Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin) - Ideal candidate will reside within the region and commutable to major airport. Technical / Application TrainingConducts comprehensive user training on Waters Lab Automation systems and achieves customer proficiency, efficient utilization, and self-sufficiencyShows strength in application laboratory automation systems and software by uncovering customer's needs, implementing customized solutions, and assuring rapid adoptionContributes to laboratory workflow productivity and other customer needs to enhance efficiency and efficacy of platform trainingCollaborates with Technical Service and Support and Field Service to optimize customer experienceProvides expertise in all stages of the sales cycle by assisting sales associates in enlightening technical features and functions of Waters lab automation systemsActively engages in regional Sales and Marketing programs in delivering efficient service portfolio to the customersEnsures the fulfillment of and adherence to internal policies and proceduresActively provides product and platform knowledge and technical input to Research and Development for continual product improvementDrives implementation process and full utilization Kiestra Lab Automation systemsDocumentation Development & ComplianceCollaborates with BD Technical and Training Center associates to develop training programs and departmental Standard Operating Procedures (SOPs) for instrumented platformsEnsures the fulfillment, continual improvement, and critical review of field-related job aides, learning aides, certification manuals, presentations, and evaluations including package inserts, software system specifications and other technical documentationMaintains appropriate records and documentation as required by the department and companySales and Marketing SupportConducts product demonstrations while promoting product value to support the sales of BD platforms at trade shows, BD sponsored workshops, and customer sitesProvides technical input to National and World-Wide Marketing ManagersAssists local, regional, and national sales associates and management during the sale of Kiestra lab automation platforms by providing customized presentationsSales supporting activities promoting organizational changeProficient in guiding/training: Instructs, observes, evaluates trainees on medical equipment; identifies learning gaps.Project Management (Proficient): Achieves operational objectives by supplying information and recommendations to implement Waters instrumented platforms includingPreparing and completing actions to industry and customer-service standardsAssuring projects are on-time, in budget, and within specificationsDetermining system improvements and implementing organizational changeManaging from sales support to post go-liveDriving for resultsCustomer Focus (Mastery): Is dedicated to meeting the expectation and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Required Skills/Experience

B.S. degree or equivalent experience in Medical Technology, Clinical Laboratory Science, Biological Sciences, or Microbiology, required. Advanced degree desirable.5+ years proven experience in a clinical hospital or reference laboratory settingTraining in "Train-the-Trainer" methods, instructional design / development, adult educational methods desirableAbility to travel domestically.Must possess and maintain a valid state-issued driver's license and meet BD's auto safety standards. (MVR clear for last, most recent 3-5 years)Travel required; up to 75%, as neededKnowledge of technical and workflow related aspects important to implementation of lab automation instrument platforms within clinical and public health laboratory settingsDemonstrated project management, instructing, motivational and organizational skills with a proven track record of accomplishmentsDemonstrated effective interpersonal skills including effective internal and external communication and conflict resolution skillsModels effective training, education, and presentation/demonstration of productsConsistent integrity in customer, cross-team/functional interactions with high concern for customer needs and expectationsWorks well in diverse and team environmentsKnowledge and experience with Technical and Application supportWorks with positive demeanor, able to communicate the departmental and organizational vision and goals, guiding team members in achieving these goalsConstantly and persistently strives for driving excellence in technical and customer-facing skills with team members.

Preferred Skills/Experience

Familiarity with regulatory agencies (i.e. CAP, CLSI, Cumitech, CLIA) and quality procedures are highly desirableSolid understanding of various computer software applications (i.e. MS office, Access) and Laboratory Information Systems (LIS) are preferredAt BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast‑paced healthcare industry. For most roles, we require a minimum of 4 days of in‑office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work‑life balance. Remote or field‑based positions will have different workplace arrangements which will be indicated in the job posting.For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Primary Work Location

USA IL - Vernon Hills

Additional Locations

USA IL - Carol Stream, USA IL - Oak Forest, USA IL - Waukegan McGaw Pk KB, USA IL - Waukegan McGaw Pk KBD, USA IL - Waukegan McGaw Pk MB, USA IL - Waukegan MWDC, USA IN - Plainfield, USA KS - Leawood Tomahawk Crk, USA MI - Highland, USA MI - Sterling Heights Phoenix, USA MN - Minneapolis Medina Rd, USA MO - St Louis, USA NE - Broken Bow, USA NE - Columbus (East), USA NE - Columbus (Molding Center), USA NE - Columbus (West), USA NE - Holdrege, USA OH - Cleveland, USA OH - Dublin FSS E Svc Ctr, USA OH - Dublin - Metro Plc S, USA OH - Lakewood Detroit Ave, USA OH - Mason

Work Shift

NA (United States of America)

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face‑to‑face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers .Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance‑based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under " Our Commitment to You .".

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role. Salary Range Information $66,700.00 - $106,700.00 USD Annual