L3 Engineer - M365 and Purview

Openkrill; United States; Hybrid; USD 63,000 - 91,000; Full time

Benefits offered by this job

Medical insurance

Home office setup allowance

Internet allowance

Gym & wellness allowance

Certifications reimbursement

Flexible work - home or office

Open-door culture

Job summary

Openkrill is seeking an experienced Level 3 Engineer and Microsoft 365 Specialist to design, build, and strengthen internal technology platforms while delivering high-quality technical support across a diverse small‑business client environment.

This hands-on role focuses on improving internal systems, configuring RMM and PSA platforms, strengthening documentation and service‑delivery standards, and uplifting Microsoft 365 security and endpoint‑management environments.

Qualifications

• Minimum five years in IT engineering, systems administration, or technical support.
• Level 3 capability in Microsoft 365 environments, including Intune, CA, Autopilot, and Purview.
• Experience in MSP environments.
• Ability to design, implement, and support production systems.
• Strong incident triage and incident-management across L1-L3.
• Experience configuring or improving RMM and PSA platforms.
• Knowledge of networking, endpoint management, identity, security, and SaaS.
• Excellent technical documentation discipline.

Responsibilities

• Design, configure, and continually improve internal IT systems, tools, and service delivery.
• Build and administer RMM/PSA environments, transitioning toward NinjaOne and TeamViewer capabilities.
• Configure and enhance PSA platforms and associated workflows.
• Deliver Level 1–3 technical support, including incident triage and management.
• Implement and manage Intune, CA, Autopilot, and mobile device management.
• Configure Purview capabilities, including data loss prevention and classification.
• Implement Microsoft 365 and SaaS backup solutions.
• Support multi-tenant administration using tenant-management platforms.

Skills

MS 365 Admin

Intune

Conditional Access

Windows Autopilot

NinjaOne

Incident triage

Security fundamentals

Documentation

Education

ITIL certification

Bachelors in IT

Tools

NinjaOne

TeamViewer

Azure

Job description

About the Role

We are seeking an experienced Level 3 Engineer and Microsoft 365 Specialist to design, build, and strengthen internal technology platforms while delivering high-quality technical support across a diverse small‑business client environment.

This is a hands‑on position suited to an experienced MSP professional who combines strong technical capability with a practical builder mindset. The initial focus will be on enhancing internal systems, configuring and improving RMM and PSA platforms, strengthening documentation and service‑management standards, and uplifting Microsoft 365 security and endpoint‑management environments.

You will also provide Level 1, Level 2, and Level 3 incident triage, incident management, and technical support while proactively identifying opportunities to improve security, scalability, automation, and service delivery.

About the Client

You will be working with a South Australian managed services provider supporting a carefully selected portfolio of small‑business clients. The organisation combines enterprise‑level technology expertise with a personalised, trusted‑partner approach and is entering an exciting stage of growth.

As part of this growth, the business is strengthening its internal systems, tools, security controls, and service‑management capabilities to deliver increasingly secure, structured, and scalable technology services.

Ideal Profile

Experience & Role Requirements

- Minimum five years of relevant experience across IT engineering, systems administration, or technical support.

- Demonstrated Level 3 capability within Microsoft 365 environments, including strong hands‑on experience with Intune, Conditional Access, Windows Autopilot, and Microsoft Purview.

- Previous experience working within a managed services provider environment.

- Proven ability to design, implement, and support production systems rather than solely administer established environments.

- Strong incident triage and incident‑management experience across Level 1, Level 2, and Level 3 issues.

- Experience configuring or improving RMM and PSA platforms and associated workflows.

- Working knowledge across networking, endpoint management, identity, security, backup, and SaaS administration.

- Ability to audit technology environments, identify control or configuration gaps, and deliver structured remediation.

- Strong written and verbal English communication skills with excellent technical documentation discipline.

Technical Skills

- Strong Microsoft 365 administration and security expertise.

- Hands‑on capability with Microsoft Intune, Conditional Access, Windows Autopilot, and mobile device management.

- Experience with Microsoft Purview, data loss prevention, and information/document classification.

- Knowledge of RMM and remote‑support platforms; NinjaOne experience is highly regarded, while TeamViewer familiarity is beneficial.

- Experience configuring PSA platforms and service‑management workflows.

- Microsoft Azure capability, particularly virtual machine and terminal‑server provisioning, is highly regarded.

- Experience with Microsoft 365 and SaaS backup solutions, including NinjaOne SaaS Backup, is advantageous.

- Familiarity with multi‑tenant management solutions such as CIPP or Microsoft Lighthouse is advantageous.

- Experience supporting Ubiquiti UniFi networking and Lenovo and HP desktop environments.

- Sound understanding of SaaS concepts, cybersecurity controls, and secure administration practices.

Qualifications & Certifications

- Relevant Microsoft certifications covering Microsoft 365, endpoint management, security, or Azure, or equivalent demonstrable technical capability.

- ITIL certification is highly regarded, supported by practical knowledge of IT service management and change management.

- A tertiary qualification in Information Technology, Computer Science, Systems Engineering, or a related discipline is desirable.

Professional Attributes

- Methodical, structured, and highly attentive to detail.

- Proactive and self‑directed, with the confidence to identify priorities and recommend improvements.

- Strong commitment to clear, accurate, and maintainable technical documentation.

- Practical builder mindset with ownership of solution quality, usability, and maintainability.

- Comfortable balancing platform‑development initiatives with client support requirements in a growing MSP environment.

- Curious about AI, automation, and emerging technologies, with an ability to explore them responsibly.

- Reliable and trustworthy when managing privileged access to client environments.

Responsibilities

- Design, configure, and continuously improve internal IT systems, tools, and service‑delivery capabilities.

- Build and administer remote monitoring and management environments, including supporting the transition toward NinjaOne and existing TeamViewer capabilities.

- Configure and enhance PSA platforms and associated operational workflows.

- Deliver Level 1, Level 2, and Level 3 technical support, including incident triage and incident management.

- Implement and administer Microsoft Intune, Conditional Access, Windows Autopilot, and mobile device management environments.

- Configure Microsoft Purview capabilities, including data loss prevention and information/document classification.

- Implement and maintain Microsoft 365 and SaaS backup solutions.

- Support secure administration across multiple Microsoft 365 tenants using appropriate tenant‑management platforms.

- Assess and audit internal and client environments, identifying security, configuration, and control gaps and implementing structured improvements.

- Support Microsoft Azure and broader systems‑engineering activities, including virtual machine and terminal‑server provisioning.

- Configure and support Ubiquiti UniFi networking environments and Lenovo and HP desktop devices.

- Create and maintain comprehensive technical documentation, implementation records, standards, procedures, and change records.

- Apply structured IT service‑management and change‑management practices across technical work.

- Help strengthen client environments against relevant cybersecurity standards and controls, including SMB1001 Gold where applicable.

- Explore practical applications of AI and automation to improve internal processes, service delivery, and client outcomes.

- Proactively identify priorities, ask informed questions, and recommend improvements with limited day‑to‑day direction.

How we take care of our team

• Get paid in Australian Dollars
• Medical insurance from day one for you + spouse (or parents if unmarried)
• Generous OPD coverage from doctor visits to all your medical needs
• Home office setup allowance to build your ideal workspace
• Internet allowance to keep you connected
• Gym & wellness allowance to stay fit and balanced
• Diji Assist - Mental health & counseling support when you need it
• We invest in you - reimbursement for industry certifications
• Open-door culture - your ideas and feedback always matter
• Flexible work - home or office, wherever you do your best work
• Rewards & recognition that actually recognize you
• Great christmas & financial year‑end parties to unwind with your loved ones