L2 - IT Support Engineer

Zones IT Solutions; Los Angeles (CA); Vor Ort; USD 39.000 - 44.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Sick leave

Career growth opportunities

Zusammenfassung

Zones is seeking an L2 IT Support Engineer in Los Angeles, CA. This role covers deskside and end-user support across Mac and Windows ecosystems, Office 365, and AV systems, with strong emphasis on ticketing via ServiceNow and end-to-end issue resolution.

The candidate should have a bachelor’s degree or 7+ years relevant experience, ITIL, and multiple certifications. This is an on-site position requiring five days in the office.

Qualifikationen

• Bachelor’s degree from an accredited institution and/or seven years relevant experience.
• Strong knowledge of Windows and Mac OS X operating systems.
• Good understanding of Network Infrastructure.
• Understanding of network, systems and configurations.
• ITIL Foundation Certification.
• A+ certification plus one or two of N+, MCP, MCDST, MCSA, CNCT, CST, CNST, Apple Certified options.
• Must be a team player with strong communication and customer focus.
• At least 3 years of experience in desktop support and field services.
• Dell Certified Technician for OEM parts.
• Strong Apple ISO and mobile support (MDM).
• Mac OS management tools, especially JAMF Product Suite.
• Experience in OS deployment (SCCM and macOS 10.15+).
• Must be able to work from office five days a week.

Aufgaben

• Deskside, desktop and end-user computer support in a corporate environment.
• Troubleshoot and resolve software issues; install/configure/reinstall software including remote support.
• Support Mac OS, Windows OS, Microsoft 365, smartphones, AV conferencing systems, printers and PC hardware.
• Categorize and prioritize end-user requests using ServiceNow to track status.
• Research and follow KB articles for issue resolution.
• Maintain and update KB with configurations and procedures.
• Provide IMAC: Install/Move/Add/Change/Decommission of IT equipment.
• Support networking, servers and telecommunications with Smart Hands.
• Provide printer and peripheral device support.
• Perform physical inventory and asset auditing.
• Provide executive VIP support as needed.
• Support additional locations as needed.
• Reimage computers/hard drives per standards.
• Take ownership end-to-end to resolve issues.
• Train staff on hardware and software usage.
• Perform other duties as assigned.

Kenntnisse

Deskside support

Desktop support

End user support

Microsoft 365

Communication

Team player

Customer-centered

Windows OS

Mac OS X

Ausbildung

Bachelor’s degree or 7 years relevant experience

Tools

Service Now

SCCM

JAMF Product Suite

Apple Certified tools

Jobbeschreibung

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

Term: 1+ yearLocation: Los Angeles, CA Pay: $28.00 - $32.00; commensurate with experience Hours: 8am – 5pm

What you will do as the L2 - IT Support Engineer:

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Deskside / Desktop / End User Computer support in a corporate environment
• Troubleshooting and resolving software issues. Ability to install, configure, reconfigure or reinstall software including remote support.
• Support Mac OS, Windows OS, Microsoft Office 365, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Ability to categorize and prioritize end user support requests and service requests by utilizing the Service Now ticketing system to track tickets and provide up-to-date status and information.
• Ability to research and follow appropriate KB articles.
• Strong Microsoft Office 365 skills (Outlook, Word, and Excel, PowerPoint)
• Maintain system configurations and KB documentation; providing updates to articles as needed.
• IMAC Support - IT equipment Install/Move/Add/Change/Decommission
• Smart Hands supports networking, server, and telecommunications technologies.
• Printer and peripheral device support
• Physical Inventory management of IT assets including asset auditing.
• Provide Executive VIP support as needed.
• Support additional corporate and retail locations as needed.
• Reimaging computers/hard drives in accordance with customer standards
• Taking ownership of issues from end-to-end to reach a resolution for all appropriate requests and incidents.
• Train and orient staff on use of hardware and software.
• Performs other duties as assigned.

What you will bring to the team:

• Bachelor’s degree from an accredited higher-education institution and/or seven years relevant experience.
• Strong knowledge and experience with Windows and Mac OS X operating systems
• Good understanding of Network Infrastructure
• Understanding of network, systems and configurations
• ITIL Foundation Certification
• A+ certification plus one, preferably two, of the following certifications:
• N+, MCP, MCDST, MCSA, CNCT, CST, CNST, Apple Certified (ACHDS, ACTC, ACDT, ACPT);
• Must be a team player, possess strong communication skill, and possess a strong customer-centered philosophy.
• At least 3 years of experience in desktop support and field services role
• Dell Certified Technician for ordering parts through OEM and parts replacement
• Strong Apple ISO and mobile support (MDM Support)
• Broad understanding of Mac OS Management tools especially JAMF Product Suite
• Experience in operating system deployment (SCCM and macOS 10.15 or later)
• Need to work from office all 5 days a week with a couple of exceptions.

#LI-TB1

Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.