KYC Analyst

Careers at Tide; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave

Volunteer days

Parental leave

L&D budget

Health & dental insurance

Mental wellbeing platform

Multisports card

Food vouchers

Snacks in office

WFH equipment allowance

Flexible WFH

Sabbatical Leave

Transportation allowance

Job summary

Tide is hiring a KYC Analyst to support our growing global SME banking ecosystem. You will engage with applicants by email, verify data for CDD/EDD, and collaborate with internal compliance to shape KYC policy.

The role emphasizes analytical thinking, strong communication, and a proactive approach to improving efficiency and member experience. Ideal candidates bring KYC/compliance experience, financial services background (gaming a plus), and a customer-service mindset while maintaining high

Qualifications

• Proficient in English, both written and spoken.
• Curious about KYC principles and processes.
• Experience in KYC/compliance with CDD and EDD.
• Background in financial services; gaming is a plus.
• Experience in client service or dealing with third-party partners.
• Analytical mindset with ability to digest large data sets and spot patterns.
• Strong computer literacy.

Responsibilities

• Communicate with applicants via email in a non-call center environment.
• Review and verify member data and documentation for CDD and EDD processes.
• Liaise with internal compliance on the shaping and application of KYC policy.
• Identify areas for improvement that enhance efficiency and member experience.
• Lend a hand wherever it may be needed in the business.
• Be expected to work weekends, not every but some (rotation).

Skills

English proficiency

KYC curiosity

KYC/compliance exp

Financial services experience

Client service experience

Analytical mind

Computer literacy

Job description

ABOUT TIDE

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs
• Over 2 million members globally and rapidly growing
• Over $300 million raised in funding
• 3,000 Tideans globally
• Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

ABOUT THE ROLE

As a KYC Analyst you will:

• Communicate with applicants via email (non-call center environment)
• Review and verify member data and documentation as part of the company’s CDD and EDD processes
• Liaise with internal compliance personnel on the shaping and application of KYC policy
• Identify areas of improvement that improve efficiency and member experience
• Lend a hand whenever it may be needed in the business
• Be expected to work weekends, not every but some (rotation)

WHAT WE ARE LOOKING FOR

The ideal candidate will have:

• Excellent spoken and written English skills
• Natural curiosity about KYC principles and processes
• Preferably experience working in KYC/compliance and a strong understanding of CDD and EDD processes
• Professional work experience, preferably in financial services though gaming would also be highly advantageous
• Previous client service experience or dealing with third party suppliers/partners
• An analytical mind – able to digest large data sets and spot patterns and trends with ease
• Good computer literacy

WHAT YOU’LL GET IN RETURN

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Transportation bonus to cover office commute under the hybrid work arrangement

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model thatsupports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.