Kona Residential - Residential Relief Staff - On Call

The Salvation Army USA Western Territory; Hawaii; On-site; USD 22,041 - 33,062; Full time

Job summary

The Salvation Army USA Western Territory in Hawaii seeks a Residential Relief Staff for the Kona Emergency Shelter. This on-call position is supervised by the Program Director and requires meeting employment standards.

Responsibilities include upkeep, file completeness, rule enforcement, resident support, transport, group activities, daily reporting, crisis response, and coordination of meals. Flexible schedule including evenings/weekends may be required.

Qualifications

• High school diploma or equivalent required.
• Must have valid TB clearance two-step.
• Valid First Aid and CPR certification required.
• DHS FBI/Criminal History & CAN clearance required.
• MVR clearances; eligible to drive under Salvation Army standards.
• Pre-Employment Medical clearance required.

Responsibilities

• Maintain facility to meet licensing standards.
• Keep resident and program files complete.
• Enforce program rules and procedures.
• Meet resident needs continuously.
• Transport residents to school/work/appointments.
• Participate in group sessions with residents.
• Implement chore system and monitor completion.
• Provide backup support during emergencies at the shelter.
• Assist in planning and implementing group recreational activities and outings.
• Complete daily resident reports and consultations.
• Monitor phones, visitors, and crisis calls.
• Handle intake/discharge and orientate new residents.
• Serve as a crisis counselor while on duty - on the phone or in person.
• Maintain documentation relating to residents.
• Be involved in public information campaigns and represent the agency.
• Attend meetings, workshops, retreats, conferences, and growth groups.
• Grocery shopping and menu planning for the shelter.

Skills

High school graduate

TB clearance two step

First Aid and CPR certification

DHS FBI/Criminal History & CAN cleared

MVR clearance

Pre-Employment Medical clearance

Education

Some post High school coursework in related social service field

Job description

Position Title

Residential Relief Staff

Department

Kona Residential

Responsible To

Program Director

Status

On Call, Non-Exempt

Date

Jan 2026

Job Summary

The Residential Relief Staff for the Kona Emergency Shelter is an On-Call Position, where work hours and schedule are subject to availability and current staffing needs of the program. The Residential Relief staff performs the essential functions as indicated in this job description and is supervised by the Program Director. Candidates for the position must meet, maintain, and keep up to date with all employment standards set forth in the essential qualifications.

Minimum & Essential Qualifications

• High school graduate
• Valid TB clearance two step
• Valid First Aid and CPR certification
• DHS FBI/Criminal History & CAN cleared
• Motor vehicle records (MVR) cleared - Meets Salvation Army standards as an authorized driver.
• Pre-Employment Medical clearance

Desired Qualifications

• At least one-year experience working either with troubled or at risk youth, or within a residential or social service field setting, or some combination thereof.
• Some post High school and college coursework in related social service field.

Essential Functions

• Ensure upkeep of facility to meet program and licensing standards. Report any unmet conditions to the Program Manager.
• Ensure completeness of resident files and program files.
• Maintain consistency in program rules and procedures.
• Ensure all program and resident needs are met on a continuing basis.
• Transport residents to and from school, work, and/or scheduled appointments, recreational outings.
• Participation in informal group sessions with residents.
• Implement chore system to residents and monitor for completeness.
• Provide backup support during emergencies at the shelter, which may include safe restraints.
• Assist in planning and implementing group recreational activities and outings.
• Complete required daily reports/consultation on each resident.
• Monitor phones, visitors, workers, parents, and handle emergencies and crisis calls.
• Do intake/discharge, orientate new residents, check resident's safe arrival after discharge.
• Serve as a crisis counselor while on duty - on the phone or in person with youth and/or parents.
• Model behavior, including communication process, decision making, working out problems, discipline, order, organization skills, cleanliness, respect for property or others, work and education. Maintain a professional worker/resident and staff relationship at all times.
• Maintain all required documentation relating to the resident.
• Be involved in public information campaign and assist in representing the agency in the community.
• Attend meetings, workshops, retreats, conferences, and growth groups, etc., as scheduled or required.
• Grocery shopping and menu planning for the shelter. Supervision of residents in meal preparation.

Other Functions

• Performs other duties as assigned.

Skills and Personal Qualities

• Willingness to accept and implement The Salvation Army philosophy.
• Good/sound judgment, dependability, initiative understanding, firmness, caring, organization, high energy level and ability to work under conditions of stress and change without verbal or active expression.

Mental Demands

• Work under stressful conditions
• Interact with others with courtesy and tact
• Relate to wide range of people and situations including youth, parents, agency workers, police, school personnel, etc.
• Work within an interdisciplinary team concept; participate in staff training and growth group
• Manage and prioritize multiple projects in an organized and efficient manner
• Respond to crisis situations in a calm and effective manner
• Complete projects on schedule
• Maintain confidentiality
• Maintain regular and punctual work attendance; may require flexible schedule, including evenings and weekends

Physical Demands

The position requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching and/or crawling; standing; walking; manual dexterity and eye-hand coordination; use of vision; driving a vehicle; pushing/pulling/lifting/carrying 25-50 pounds and occasionally more than 50 pounds; traveling by airplane. Duties will require safe restraints or residents involved in physical confrontations.

Communication Demands

The position requires talking to co-workers, clients, vendors; requires written communication to and from co-workers, clients, vendor; talking on the telephones; requires responding to written or verbal requests of co-workers, clients, and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other worksites; requires communication via the latest technologies. Ability and skill in communicating with people of different cultures/ethnicity.

Skills/Technical Knowledge

Prioritize multiple work tasks to meet tight deadlines

Equipment Needs

Use office equipment such as computers, photocopiers, scanners, calculators, etc.

Work Environment

Most work will be indoors at Family Intervention Services. Attendance at trainings, both in Hawaii and on the mainland, may be required.

Notes

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the notice from the Department of Labor.