Knowledge Manager Business Partner

Alvarez & Marsal; Chicago (IL); On-site; USD 115,000 - 145,000; Full time

Benefits offered by this job

Healthcare plans

401(k) retirement savings plan

Paid time off

Life and disability insurance

Flexible spending accounts

Job summary

Alvarez & Marsal in Chicago is seeking a knowledge management professional to own the KM relationship for 3–4 North American business units, partnering with stakeholders to improve KM processes and connect them to the global KM strategy and toolkit.

You will contribute to the design of global capabilities, support cross-regional initiatives, share knowledge, and promote KM best practices to drive scalable solutions and measurable value through AI-enabled knowledge management.

Qualifications

• 5+ years in a knowledge management role.
• Bachelor's degree in a related field or equivalent experience.
• Experience leading projects from inception to completion with stakeholders.
• Experience in a professional services or consultancy firm.
• Proven experience with KM technology (e.g., SharePoint libraries, AI-enabled search).
• Fluent English required.

Responsibilities

• Own the day-to-day KM relationship for 3–4 North American business units and expand the portfolio over time.
• Serve as the primary liaison between business units and the central KM team to maximize KM adoption and value.
• Lead projects to build and refine business-unit KM processes and tools with cross‑functional collaboration.
• Monitor and provide routine support for KM processes and tools (libraries, taxonomies, search, communities).
• Provide advice and recommendations based on KM best practices.
• Contribute to global KM strategy by designing and building global capabilities and tools and extending them to new areas of the business.
• Support KM initiatives regionally and globally, sharing knowledge and cross-pollinating ideas.
• Promote KM best practices and knowledge sharing across the firm.
• Identify KM trends and promote adoption of new tools across the region and firm.

Skills

5+ years experience

Bachelor's degree

KM technology

Fluent English

Education

Bachelor's degree in related field

Tools

SharePoint

AI-enabled search

Job description

About Alvarez & Marsal

Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results‑oriented professionals. We take a hands‑on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.

The Team

Alvarez & Marsal, a premier professional services firm with more than 13,000 professionals globally, is seeking an enthusiastic, self‑motivated knowledge management professional to join our growing KM Services team. As part of A&M's Global AI and Knowledge Organization, KM Services is at the center of an exciting firm‑wide transformation in how A&M works and derives value from its intellectual property. The team is focused on building a mature knowledge management practice, including strengthening relationships with business stakeholders; breaking down siloes; and improving how consulting teams capture, organize, share, and find critical knowledge. In addition to supporting people‑to‑people and people‑to‑content use cases, the team has a critical role in building the data and information layer needed to power business‑relevant AI agents and tools.

The successful candidate will own the KM relationship for a portfolio of North American business units, partnering closely with those businesses to improve their existing KM processes, understand their evolving needs, and connect them to the global KM strategy and toolkit. This is a high‑visibility role for someone who wants to help business units get more value from their knowledge while also contributing directly to global KM and AI initiatives. The role will report to the North American KM Services Director.

How You Will Contribute

Partner with A&M Business Units on KM Initiatives

• Own the day‑to‑day KM relationship for an assigned portfolio of 3-4 North American business units, with the opportunity to expand the portfolio over time.
• Serve as the primary liaison between assigned business units and the central KM team, identifying opportunities to extend each business unit's use of KM services and maximize KM adoption and value.
• Lead projects to build and refine business‑unit KM processes and tools, including coordinating timelines and partnering with KM services, KM technology, and other corporate groups on execution.
• Monitor and provide routine support for business‑unit KM processes and tools (e.g., knowledge libraries, taxonomies, capture processes, search, and communities).
• Provide advice and recommendations to business units based on internal and external KM best practices.

Contribute to Global KM Strategy and Initiatives

• Partner with KM colleagues to design and build global capabilities and tools (e.g., expert profiles, conversational knowledge search, agentic knowledge capture) and help extend them to new areas of the business.
• Support KM team members on initiatives both within and beyond the immediate region, contributing to a cohesive global KM capability.
• Share knowledge of processes, approaches, methods, and tools/platforms with team colleagues so the team can leverage its collective experience across the globe.
• Provide insight into business needs, initiatives, and end‑user experience to help ensure global KM service offerings remain relevant and aligned to overall strategy.
• Support the growth and evolution of the KM team by applying KM best practices in ways that strengthen the success of the overall KM support model.

Grow KM Knowledge and Expertise

• Identify internal and external KM trends and best practices; communicate and promote these to business‑unit KM contacts.
• Champion KM best practices and encourage knowledge sharing and adoption of new tools throughout the region and firm.

Qualifications

• 5+ years of experience in a knowledge management role.
• Bachelor's degree in a related field, or equivalent work/technical experience in Business Studies, Business Administration, or Management.
• Experience leading projects from inception to completion, including collaborating with stakeholders on timelines and expectations and handling change management.
• Experience in a professional services or consultancy firm.
• Proven experience working with professionals of all staff classes, up to C‑level.
• Experience with KM technology (e.g., SharePoint libraries, AI‑enabled search and discovery tools).
• Fluent English required.

Desired Skills And Attributes

• Consultative approach when partnering with the business.
• Experience with KM and content management approaches (e.g., communities, skills and experience platforms, document libraries, taxonomy and metadata, search, curation, content analytics).
• Analytical reasoning and solution‑focused problem solving, with the ability to connect the dots and scale KM efforts across a portfolio of business units.
• Capable of synthesizing information and driving results in a fast‑paced environment.
• Ability to balance multiple projects and prioritize effectively.
• Excellent communication and listening skills, with the ability to present complex ideas and solutions to technical and non‑technical audiences.
• Demonstrated history of operating with urgency, responsiveness, and a client‑first focus.
• Exceptionally close attention to detail.
• Resilience and an ability to persevere in order to break down resistance and accomplish long‑term goals.

Your journey at A&M

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top‑notch training and on‑the‑job learning opportunities, you can acquire new skills and advance your career.

We prioritize your wellbeing, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high‑performing and passionate professionals.

Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings’ fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy‑two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Clickherefor more information regarding A&M’s benefits programs.

Thesalaryrange is $115,000- $145,000annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.