Knowledge Manager

Booz Allen Hamilton; Washington (District of Columbia); Hybrid; USD 55,000 - 126,000; Full time

Job summary

Booz Allen Hamilton is seeking a Business Process Specialist to analyze client operations, identifying improvements and driving governance. You will design data collection plans, facilitate workshops, and communicate research using knowledge management tools to key stakeholders.

Successful candidates will have 3+ years of knowledge-management experience, a TS/SCI clearance with polygraph, and a track record of leading cross-functional teams to deliver process improvements and strategic outcomes.

Qualifications

• 3+ years of experience providing knowledge management support to enable information sharing among analysts and organizations by creating a knowledge management framework, including designing processes and protocol for storing, accessing, and updating information
• Experience leading and directing various teams to achieve high-performance outcomes with DoD or IC agencies
• Experience leading process improvement and modernization efforts to enhance governance, optimize business functions, improve AI capabilities, and promote collaboration
• Experience developing and delivering executive‑level communications, including briefings, talking points, and strategic project plans, to inform senior leadership decisions
• Knowledge of business application software for presentations, word processing, and SharePoint-based websites, including Microsoft Office Suite
• Ability to provide senior program and project management support, including assisting with developing strategic plans, policies, SOPs, and organizational performance metrics in a manner that enhances organizational efficiency, reduces time spent searching for information, and supports data-driven decision-making
• Ability to lead organizational engagement, facilitating meetings and data working groups, representing the directorate to IC and DoD partners, and providing actionable insights through metrics analysis and performance assessments
• TS/SCI clearance with a polygraph
• Bachelor’s degree in a Business or Management field and 3+ years of experience in a program management, all-source or IC operations, or cross-functional business analysis role, or 7+ years of experience in a program management, all-source or IC operations, or cross-functional business analysis role in lieu of a degree

Responsibilities

• Analyze client operations to identify improvements.
• Design data collection plans and facilitate workshops.
• Communicate research using knowledge management tools to stakeholders for understanding and agreement.
• Provide process improvement recommendations with measurable results.
• Leverage AI governance concepts while developing governance and analytics capabilities.
• Support senior leadership decisions with data-driven insights.

Skills

Knowledge management

Leadership

Process improvement

Executive communications

MS Office Suite

Program management

Stakeholder engagement

TS/SCI with polygraph

Education

Bachelor’s degree in Business or Management

3+ years program management, all-source, or IC operations

7+ years experience in lieu of degree

Tools

Tableau

Job description

Join a culture of empowerment and connectivity.

Develop your craft

Learn the skills you need to accelerate your career.

Discover benefits that support your life and work.

Innovate with intention

Build mission-ready tech that protects the nation.

When an organization has multiple moving parts in its processes, it can be difficult to critically examine them. To be more efficient and effective, it needs a business process specialist to learn its mission end-to-end and provide ways to change for the better. That’s why we need a business process specialist like you who can analyze every aspect of your customer’s operations and give them the steps to improve their process.

As a business process specialist on our team, you’ll analyze your client’s current operating environment and identify areas for improvement. You’ll analyze discussions with leadership and developers that will help refine your client’s definition of success and identify current frustrations. You’ll work on the design of data collection plans, facilitate workshops, and communicate your research and illustrative analysis using knowledge management tools to help establish understanding and agreement from key stakeholders.

On our team, you’ll use process improvement frameworks to provide your client with recommendations along with a firm grasp of the quantitative or qualitative results they can expect. This is your chance to gain experience in AI governance while furthering your process improvement and project management skills.

Work with us as we help AI governance evolve.

Join us. The world can’t wait.

You Have:

• 3+ years of experience providing knowledge management support to enable information sharing among analysts and organizations by creating a knowledge management framework, including designing processes and protocol for storing, accessing, and updating information
• Experience leading and directing various teams to achieve high-performance outcomes with DoD or IC agencies
• Experience leading process improvement and modernization efforts to enhance governance, optimize business functions, improve AI capabilities, and promote collaboration
• Experience developing and delivering executive‑level communications, including briefings, talking points, and strategic project plans, to inform senior leadership decisions
• Knowledge of business application software for presentations, word processing, and SharePoint-based websites, including Microsoft Office Suite
• Ability to provide senior program and project management support, including assisting with developing strategic plans, policies, SOPs, and organizational performance metricsin a manner that enhances organizational efficiency, reduces time spent searching for information, and supports data-driven decision-making
• Ability to lead organizational engagement, facilitating meetings and data working groups, representing the directorate to IC and DoD partners, and providing actionable insights through metrics analysis and performance assessments
• TS/SCI clearance with a polygraph
• Bachelor’s degree in a Business or Management field and 3+years of experience in a program management, all-source or IC operations, or cross-functional business analysis role, or 7+ years of experience in a program management, all-source or IC operations, or cross-functional business analysis role in lieu of a degree

Nice If You Have:

• Experience with data visualization tools such as Tableau
• ITIL, Six Sigma, CMMI, or ISO Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,200.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Knowledge Manager

The Opportunity:

When an organization has multiple moving parts in its processes, it can be difficult to critically examine them. To be more efficient and effective, it needs a business process specialist to learn its mission end-to-end and provide ways to change for the better. That’s why we need a business process specialist like you who can analyze every aspect of your customer’s operations and give them the steps to improve their process.

As a business process specialist on our team, you’ll analyze your client’s current operating environment and identify areas for improvement. You’ll analyze discussions with leadership and developers that will help refine your client’s definition of success and identify current frustrations. You’ll work on the design of data collection plans, facilitate workshops, and communicate your research and illustrative analysis using knowledge management tools to help establish understanding and agreement from key stakeholders.

On our team, you’ll use process improvement frameworks to provide your client with recommendations along with a firm grasp of the quantitative or qualitative results they can expect. This is your chance to gain experience in AI governance while furthering your process improvement and project management skills.

Work with us as we help AI governance evolve.

Join us. The world can’t wait.

You Have:

• 3+ years of experience providing knowledge management support to enable information sharing among analysts and organizations by creating a knowledge management framework, including designing processes and protocol for storing, accessing, and updating information
• Experience leading and directing various teams to achieve high-performance outcomes with DoD or IC agencies
• Experience leading process improvement and modernization efforts to enhance governance, optimize business functions, improve AI capabilities, and promote collaboration
• Experience developing and delivering executive‑level communications, including briefings, talking points, and strategic project plans, to inform senior leadership decisions
• Knowledge of business application software for presentations, word processing, and SharePoint-based websites, including Microsoft Office Suite
• Ability to provide senior program and project management support, including assisting with developing strategic plans, policies, SOPs, and organizational performance metricsin a manner that enhances organizational efficiency, reduces time spent searching for information, and supports data-driven decision-making
• Ability to lead organizational engagement, facilitating meetings and data working groups, representing the directorate to IC and DoD partners, and providing actionable insights through metrics analysis and performance assessments
• TS/SCI clearance with a polygraph
• Bachelor’s degree in a Business or Management field and 3+years of experience in a program management, all-source or IC operations, or cross-functional business analysis role, or 7+ years of experience in a program management, all-source or IC operations, or cross-functional business analysis role in lieu of a degree

Nice If You Have:

• Experience with data visualization tools such as Tableau
• ITIL, Six Sigma, CMMI, or ISO Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,200.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model

Our people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership’s expectations and the needs of the role.
• Onsite: If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.