Knowledge Management Team Director

Jackson Lewis P.C.; United States; On-site; USD 226,000 - 263,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) Retirement Plan

Paid holidays

Employee assistance program

Job summary

Jackson Lewis P.C. is seeking a Director of Knowledge Management to lead a team of KM attorneys and support the firm’s practice and industry groups. The role focuses on capturing expertise, developing valuable knowledge resources, and enabling consistent legal service delivery across offices.

The Director will advance a firmwide knowledge strategy, partnering with practice, industry, innovation, technology, marketing, talent, and operations to improve attorney productivity and client value.

Qualifications

• J.D. required and licensed to practice law.
• Minimum 6+ years in employment litigation and/or knowledge management.
• Minimum 3+ years leading a team or cross-department project implementations.
• Experience leading knowledge management, practice enablement, or related initiatives.
• Experience developing legal content, model documents, playbooks, or workflow tools.
• Familiarity with legal tech, enterprise search, document automation, or AI tools.
• Strong change-management, communication, and leadership skills.

Responsibilities

• Lead the KM team and set a firmwide knowledge strategy aligned with priorities.
• Collaborate with practice heads and administration to align KM with goals.
• Standardize workproduct, create playbooks, improve matter execution, reduce duplication.
• Develop and maintain knowledge libraries, precedents, and templates.
• Oversee governance, quality, and risk alignment of knowledge assets.
• Drive adoption of AI-ready content and technology solutions.

Skills

Team leadership

Knowledge management

Legal operations

Innovation adoption

Change management

Writing/editing

Education

J.D. degree

Tools

Enterprise search

Document automation

Generative AI

Job description

Focused on employment and labor law since 1958, Jackson Lewis P.C.’s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients’ goals to emphasize belonging and respect for the contributions of every employee.

The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® “Best Law Firms”.

Director of Knowledge Management

Job Summary

The firm is seeking a Director of Knowledge Managementtolead a team of Knowledge Management Attorneys (“KMAs”) who support the needs of the firm’s practice and industry groups by capturing attorney expertise, developing high-value knowledge resources, enabling consistent legal service delivery, and helping attorneys leverage firm knowledge more effectively.

The Director willbe responsible foradvancing a firmwide knowledge strategy that transforms legalexpertise, practice insights, model documents, matter experience, and emerging legal developments into practical, reusable assets. The role will partner closely with practice, industry, innovation, technology, marketing, talent, and practice operations colleagues to improve attorney productivity, strengthen practice group execution, and support client value.

This position reports to theChiefLegal Operations and Practice InnovationOfficerand works in close collaboration with National Practice and Industry Heads and Practice and Industry Group Leaders.

Essential Functions

Knowledge Strategy and Practice Enablement

• Lead the Knowledge Management Team in developing and executing a firmwide knowledge strategy aligned with practice, industry, client service, and business priorities.

• Partner with National Practice and Industry Heads, Practice Group Leaders, Industry Group Leaders, administrative leaders, and firm leadership to align KMA efforts with firmwide goals.

• Collaborate with practice and industry groups toidentifyopportunities to standardize workproduct, create practice playbooks, improve matter execution, and reduce duplicative effort.

• Provide strategic insights and direction to practice and industry group initiatives and other special projects.

• Maintain a strong understanding of trends in legal practice support, content development, knowledge strategy, practice innovation, and AI-enabled legal service delivery.

Content, Precedent, and Knowledge Asset Development

• Lead the KM team in content creation and developmentacrosspractice and industry groups, including legislative updates, case law updates, industry/practice trends, and legal analysis.

• Ensure practice and industry group intranet content is current, accurate, well organized, and useful to attorneys and allied professionals.

• Build,maintain, and continuously improveknowledgelibraries across practice and industry groups, including model documents, forms, precedents, checklists, practice guides,surveys,playbooks, matter tools, and related resources.

• Accountable for review, editing, and contributions to content generated by other firm resources, including marketing and business development, attorney training and development, and other firm functions, as it relates to specific industries and practices.

• Responsible for ensuring practice and industry group leadershipare continually informed of strategic shifts and evolutions in practice approach, strategy, and execution.

AI, Legal Technology, and Knowledge Intelligence

• Partner with the Innovation Team, IT, Practice Support Operations, and firm leaders to help attorneys adoptnew technologiesthrough practice and industry groupuse cases andworkflows.

• Support the development of AI-ready knowledge assets by promoting quality, consistency,source reliability, andappropriate governanceof reusable legal content.

• Identifyopportunities toleverageenterprise technology investments, automation, search, and knowledge tools at the practice and industry group level.

• Help translate attorney needs into practical technology, workflow, training, and content solutions that improve speed, consistency, and quality in legal service delivery.

• Partner with central firm resources and colleagues to ensure effective use andleverage offirm-wide and practice-specific tools, processes, and technologies.

Knowledge Governance, Quality, and Risk Alignment

• Establish and reinforce standards for the creation, classification, review, maintenance, retirement, andappropriate useofknowledgeassets.

• Help ensure knowledge resources areaccurate, current,well sourced, and aligned with applicable confidentiality, ethical, information governance, and firm risk expectations.

• Coordinate with relevant firm functions, including IT, Innovation, Marketing,Communications,Talent, Practice Support Operations, andGeneral Counselstakeholders, to support broader firm initiatives and promote consistent knowledge practices.

• Develop practical quality-control processes so content owners, KMAs, and practice leaders canmaintainhigh-value resources over time.

Team Leadership and Cross-Functional Collaboration

• Effectively manage and lead the KMATeam, providing direction, mentorship, coaching, and oversight.

• Ensure the development of strategic goals, performance expectations, and alignment of the team with practice, industry, and firmwide priorities.

• Create andmaintaina collaborative, service-oriented, and high-performance culture within the team and among the practice and industry groups.

• Serve as a liaison between the team and other departments.

• Ensure strong working relationships between the team and the Practice Support Operations team and other stakeholders that support attorney effectiveness.

Metrics, Impact, and Continuous Improvement

• Develop key performance indicators for the team andmonitorand report on the impact of KMA work for the firm and its clients to firm leadership.

• Measure adoption,utilization, quality, and business impact of knowledge resources, practice tools, technology initiatives, and KMA-supported programs.

• Use data and feedback to recommend improvements to knowledge resources, attorney-facing tools, workflows, content strategy, training, and practice group support models.

• Identifyrepeatable opportunities to increase attorney productivity, improve knowledge reuse, supportonboardingand lateral integration, and enhance consistency in service delivery.

#LI-LM1

Other Duties

• Perform other duties as assigned.

Qualifications/Skills Required

• J.D. degreerequired.

• Minimum of 6+ years’ experience as an employment litigator and/or knowledge management attorney, preferably with a balance of experience as a practicing litigator.

• Minimum of 3+ years’ experience leading a team of attorneys with strong leadership and people-management skills or leading large, cross-departmental project implementations.

• Demonstrated ability to lead knowledge management, practice enablement, legal operations, innovation, technology adoption, or related attorney-facing initiatives.

• Experience developing or overseeing legal content, model documents, practice resources, playbooks, training materials, or workflow tools for practicing attorneys.

• Familiarity with legal technology, enterprise search, document automation, generative AI, or other tools that support attorney productivity and legal service delivery.

• Strong change-management skills, including the ability to influence attorneys and business professionals, drive adoption, and communicate the practical value of new ways of working.

• Excellent writing, editing, communication, and presentation skills.

• Passion for knowledge-sharing, strong organizational skills,proficiencywith technology, and an aptitude for innovation, efficiency, and excellence in legal work.

For New York Metro and Los Angeles Metro area, the expected salary range for this position is between $225,500 and$263,025. This position is also eligible for annual bonuses. The actual compensation will be determined based on experience and other factors permitted by law.

Jackson Lewis offers a competitive benefits package that includes:

• medical, dental, vision, life and disability insurance
• 401(k) Retirement Plan
• Flexible Spending & Health Savings Account
• firm-paid holidays, vacation, and sick time
• Employee assistance program and other benefits

For Chicago Metro area, the expected salary range for this position is between $206,500 and$240,975. This position is also eligible for annual bonuses. The actual compensation will be determined based on experience and other factors permitted by law.

Jackson Lewis offers a competitive benefits package that includes:

• medical, dental, vision, life and disability insurance
• 401(k) Retirement Plan
• Flexible Spending & Health Savings Account
• firm-paid holidays, vacation, and sick time
• Employee assistance program and other benefits

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.