Knowledge Management Specialist

ASM Research, An Accenture Federal Services Company; Boston (MA); Remote; USD 72,000 - 90,000; Full time

Job summary

ASM Research is seeking a Knowledge Management Specialist to research and compile technical data for manuals, articles, and procedures. You will ensure accuracy, apply DoDAF/IEEE and AMA/APA/CSE styles, and work with SMEs in a fully remote, distributed team.

Required are an associate degree, 1–2 years of technical writing experience, and proficiency with MS Office and Adobe Acrobat. Candidates must be US citizens and able to undergo a federal background check.

Qualifications

• Associate's degree in English, Communications, Technical Writing or related field or equivalent experience.
• 1-2 years of experience in technical writing or knowledge management.
• Excellent grammar, style, and editing.
• Proficiency with Microsoft Office and Adobe Acrobat Professional.
• Experience with desktop publishing tools from Adobe and Microsoft.
• Ability to translate requirements into clear documentation.
• Ability to work in a fully remote, distributed team.

Responsibilities

• Works with internal teams and SMEs to understand content and documentation requirements.
• Analyzes existing content for reuse and single-sourcing opportunities.
• Studies drawings, announcements, specifications, mockups, and product samples with designers.
• Uses graphics to increase end users' understanding of the system.
• Translates development requirements into documentation changes per DoDAF/AIMM.
• Proofs documentation for spelling, grammar, and style.
• Ensures documentation meets end-user needs and adheres to standards.

Skills

Technical writing

Editing

MS Office suite

Adobe Acrobat

Desktop publishing tools

Remote collaboration

Attention to detail

Education

Associate's degree

Bachelor's degree

Tools

Visio

PowerPoint

Job description

The Knowledge Management Specialist (internal Technical Writer labor category) researches and compiles technical data for use in documents such as manuals, articles, job aids, templates, procedures, and specifications. This role analyzes project requirements to determine the types of publications needed, obtaining data through independent observation, consultation with technical staff, and review of published materials and drawings. The Specialist ensures the accuracy and completeness of technical documentation, participates in general layout and manual organization, and ensures adherence to specifications such as DoDAF and IEEE and to professional writing standards such as AMA, APA, and CSE styles. This role may be mentored by senior Technical Writers.

Key Responsibilities

• Works with internal teams and Subject Matter Experts to obtain an in-depth understanding of the content, product, and documentation requirements.
• Analyzes existing and potential content, focusing on reuse and single-sourcing opportunities.
• Studies drawings, official announcements, specifications, mockups, test sites, and product samples, and meets with product designers and developers.
• Uses graphics (photographs, drawings, diagrams, etc.) that increase end users' understanding of the Customer/program system.
• Translates development requirements into required documentation changes; adheres to CMMI Level 3/AIMM platform requirements.
• Proofs documentation to detect and correct errors in spelling, grammar, syntax, and established styles and standards.
• Analyzes requirements of the project to determine scope of work and required documentation products.
• Understands and applies overarching policy requirements to ensure all documentation products comply with those requirements.
• Determines the needs of end users of technical documentation and ensures that documentation meets those needs.
• Produces technical documentation that is clear, concise, and comprehensible.
• Gathers usability feedback from customers, designers, and manufacturers.

Required Qualifications

• Associate's degree in English, Communications, Technical Writing, or a related field, or equivalent relevant experience.
• 1-2 years of experience in technical writing, documentation, or knowledge management
• Excellent command of English grammar, style, and editing.
• Demonstrated proficiency with Microsoft Office (Word, Excel, Visio, PowerPoint) and Adobe Acrobat Professional.
• Experience with desktop publishing tools from Adobe and Microsoft.
• Ability to translate technical and functional requirements into clear, audience-appropriate documentation.
• Ability to work effectively in a fully remote, distributed team environment.
• Candidates must be US citizens and will be required to undergo a federal background investigation in order to gain access to sensitive information.

Preferred Qualifications

• Bachelor's degree in English, Communications, Information Science, or a related field.
• Experience with knowledge management practices, taxonomies, and content governance in a federal environment.
• Experience adhering to DoDAF, IEEE, and professional writing standards such as AMA, APA, and CSE styles.
• Industry- recognized technical writing or knowledge management certification.
• Experience with CMMI Level 3 / AIMM-aligned documentation practices.

Job Specific Skills

• Ability to express ideas and information clearly and concisely for a variety of audiences.
• Strong organizational skills and attention to detail.
• Ability to multi-task in a fast-paced environment and meet deadlines.
• Comfortable working in a dynamic, distributed/remote team environment.
• Strong collaboration and stakeholder-engagement skills.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$71,800 - $90,000

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.