Knowledge Management Analyst

Chenega Professional Services Strategic Business Unit; Springfield (VA); On-site; USD 109,000 - 120,000; Full time

Job summary

Chenega MIOS seeks a Knowledge Management Analyst in Springfield, VA to lead KM processes and author knowledge articles, ensuring quality and SME validation. Strong Office skills and ability to handle classified/unclassified content are required.

The role emphasizes independent work, collaboration with stakeholders, and maintaining structured knowledge repositories to support government operations.

Qualifications

• Bachelor’s Degree with 2+ years relevant experience, or High School with 6+ years experience.
• Experience posting, editing, distributing, and maintaining content for websites/portals.
• Experience creating knowledge articles to facilitate seamless information exchange across systems.
• Active TS/SCI clearance and ability to pass background and drug screening.
• Experience organizing data and creating knowledge articles.

Responsibilities

• Manage and coordinate day-to-day knowledge management activities.
• Create KM/KA content for new and gap processes to standardize approaches.
• Define knowledge categories and ensure article quality and validation.
• Obtain SME approval and identify content or solutions for end users.
• Encourage contributions and maintain knowledge templates.

Skills

MS Word & Excel

Independent work

Team collaboration

Communication skills

Problem solving

Customer service experience

Education

Bachelor's Degree + 2+ years

High School + 6+ years

Tools

Microsoft Office Suite

Job description

Summary

Knowledge Management Analyst

Springfield, VA

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.

We are seeking a skilled and experienced Knowledge Management Analyst to join out team in Springfield, VA.

Responsibilities

• Manage and coordinate all of the day-to-day knowledge management process activities.
• Creating Knowledge Management (KM) and/or Knowledge Articles (KA) for new and gap processes to identify when a standard approach is needed.
• Define knowledge categories.
• Review submitted knowledge articles to ensure the content is valid and that the quality
• standards are respected.
• Obtain the appropriate subject matter expert (SME) validation when needed.
• Identify any new content and/or solutions required to support the end users’ needs.
• Encourage people to contribute knowledge articles.
• Create and maintain knowledge templates.
• Pin important knowledge articles to appear at the top of search results.
• Gather and report on process metrics
• Other duties as assigned

Qualifications

• Bachelor’s Degree and 2+ years of relevant experience and or;
• High School and 6+ years of relevant experience
  • Experience posting, editing, distributing, and maintaining appropriate content for classified and unclassified websites/portals.
  • Experience facilitating the transfer of knowledge sharing, to ensure a baseline understanding of information across the organization between customer, partners, and stakeholders.
  • Experience creating knowledge articles to facilitate seamless exchange of information across systems.
  • Ability to evaluate the knowledge sharing program, including using benchmarks to measure the effectives of the program.
  • Experience developing and maintaining an accurate, consistent, repeatable process for collecting, consolidating, and creating knowledge articles.
  • Experience organizing data, establishing file structures, and ensuring information is captured and stored in locations accessible to various user groups.
  • Experience compiling reports on performance and usage metrics and future requirements for existing knowledge management.
• Active TS/SCI clearance
• Successfully pass background and drug screening

Preferred Qualifications

• Master’s Degree

Knowledge, Skills and Abilities

• Ability to obtain CI poly
• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

How you’ll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS’s culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega’s impact on the world.

Chenega MIOS News- https://chenegamios.com/news/

Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - www.chenegamios.com

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm

LinkedIn - https://www.linkedin.com/company/1472684/

Facebook - https://www.facebook.com/chenegamios/

#Chenega Agile Real Time Solutions, LLC

Estimated Salary/Wage

USD $108,800.00/Yr. Up to USD $120,000.00/Yr.