Knowledge Enablement - Applications Trainer

Jack Henry & Associates, Inc.; Springfield (MO); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Remote flexibility within radius

Job summary

Jack Henry & Associates, Inc. seeks an Applications Trainer to provide training courses for customers and employees during product installations and ongoing education.

Training may occur at customer sites, via internet-based platforms, or at Jack Henry locations, with remote flexibility within a 70-mile radius of listed office locations including Springfield, MO. The role demands up to 15% travel, 4 years of training experience in software or banking/payments, and the ability to design and

Qualifications

• Four years of experience in software applications training or in banking/payments.
• Ability to travel 15% of the time.

Responsibilities

• D delivers software and service training courses or workshops via virtual training or on-site at customer locations.
• Prepares training materials and environment for live and web-based sessions.
• Tests and maintains software used for training.
• Provides customer follow-up during training and acts as knowledge contact.
• Customizes curriculum for each customer situation and consults with customers on needs.
• Makes curriculum changes based on feedback and assessments.
• Keeps current on product changes, upgrades, and industry trends.
• Prioritizes tasks and documents problems.
• Supports and trains less experienced peers.
• May perform other duties as assigned.

Skills

Training delivery

Public speaking

Project management

Customer training

Travel readiness

Tools

Teller Capture

Synergy

Core Director

SilverLake

CIF 2020

Job description

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JobID

17382

Team

Implementation & Support

Working Time

Full-Time

Position Type

Regular

Travel Requirements

15%

Workplace Type

Hybrid

Preferred Location

Springfield, MO

Additional Locations

Description & Requirements

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At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

The applications trainer will be responsible for providing training courses to customers and employees who are undergoing a product installation/conversion, as well as those who request continuing education. Therefore, in this role you would act as a continuous resource for institutions throughout their learning journey. Training courses and workshops are conducted either at a customer's location, via internet-based or other eLearning means, or at a Jack Henry location.

This position offers remote flexibility within a 70-mile radius of any of our office locations in Allen, TX; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; Springfield, MO; or Monett, MO.

The salary range for this position will be between $50,000 - $70,000/year and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you’ll be responsible for:

• Delivers software and service training courses or workshops via a virtual training environment and onsite at customer locations.
• Spends time preparing selected training materials and environment for use during live and web-based training sessions.
• Tests and maintains software for training purposes.
• Provides customer follow-up during training. May act as knowledge contact for customers during project.
• Creates and customizes curriculum and procedures for each customer situation, and may consult with the customer for appropriate customization.
• Makes changes to curriculum based on customer feedback and needs assessment. Assesses the quality of training formats and/or procedures.
• Seeks increased knowledge of features and functions of products and services. Increases knowledge of current training techniques and practices. Keeps current on product changes, upgrades, and industry trends.
• Prioritizes tasks and documents problems.
• Supports, trains, and assists less experienced peers.
• May perform other job duties as assigned.

What you’ll need to have:

• 4 years of experience in software applications training or in the banking/payments industry.
• Ability to travel 15% of the time.

What would be nice for you to have:

• Working knowledge of Jack Henry products especially Teller Capture, Synergy, Core Director, SilverLake, or CIF 2020.
• Able to design and deliver software applications training.
• A wide range of experience and ability to resolve complex issues. Works on complex and diverse projects. Analysis requires an in-depth evaluation of variable factors. Exercises good judgment in selecting methods, techniques and evaluation criteria for obtaining solutions.
• Working knowledge of commercial and retail banking operations, products, and customer lifecycles
• Excellent knowledge of Microsoft Office, digital-based training tools, and a tutorial building software.
• Able to meet aggressive deadlines.
• Strong communication, customer interaction, project management, and public speaking skills.
• Training certification preferred.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.