(KM13) Aftersales Manager

Pembrook Resourcing LTD; Essex (MD); On-site; USD 60,000 - 146,000; Full time

Benefits offered by this job

Company car

Competitive package

Southend location

Job summary

Pembrook Resourcing is recruiting for an experienced Aftersales Manager to join an automotive business in Southend. The role focuses on day-to-day management and performance of the aftersales department, with a strong package and ownership of the operation.

The position offers £45,000 basic salary plus £65,000 OTE and a company car, with weekend hours TBC. You will lead the team, drive service performance, and ensure exceptional customer satisfaction while developing staff and improving

Qualifications

• Proven experience as an Aftersales Manager.
• Strong automotive aftersales experience.
• Excellent leadership and people-management skills.
• Solid understanding of workshop and service operations.
• Commercial awareness with a target-driven approach.
• Excellent customer service skills.
• Ability to manage performance and drive results.
• Strong communication and organisational skills.

Responsibilities

• Lead and manage the aftersales team daily.
• Drive workshop and service performance.
• Monitor KPIs and department performance.
• Maintain high levels of customer satisfaction.
• Manage commercial and financial performance.
• Develop and motivate team members.
• Ensure processes and standards are consistently followed.
• Identify opportunities to improve performance and profitability.
• Build strong relationships with customers and colleagues.

Skills

Aftersales management

Automotive aftersales

Leadership

Workshop operations

Commercial awareness

Customer service

Performance management

Communication skills

Job description

£45,000 Basic + £65,000 OTE + Company Car Pembrook Resourcing is currently recruiting for an experienced Aftersales Manager to join an automotive business in Southend.

Aftersales Manager - Southend £45,000 Basic + £65,000 OTE + Company Car Pembrook Resourcing is currently recruiting for an experienced Aftersales Manager to join an automotive business in Southend.

This is a fantastic opportunity for an established Aftersales Manager looking for their next career move, with a strong overall package and the opportunity to take ownership of an aftersales operation.

The Role

As Aftersales Manager, you will be responsible for the day-to-day management and performance of the aftersales department.

Key Responsibilities Will Include

• Leading and managing the aftersales team
• Driving workshop and service performance
• Monitoring KPIs and departmental performance
• Maintaining high levels of customer satisfaction
• Managing commercial and financial performance
• Developing and motivating team members
• Ensuring processes and standards are consistently followed
• Identifying opportunities to improve performance and profitability
• Building strong relationships with customers and colleagues

About You

We're looking for someone with:

• Proven experience as an Aftersales Manager
• Strong automotive aftersales experience
• Excellent leadership and people-management skills
• A strong understanding of workshop and service operations
• Commercial awareness and a target-driven approach
• Excellent customer service skills
• The ability to manage performance and drive results
• Strong communication and organisational skills

What's on Offer?

• £45,000 Basic Salary
• £65,000 OTE
• Company Car
• Working hours TBC
• Weekend requirements TBC - currently believed to be cover only

Why Pembrook Resourcing?

At Pembrook, we believe recruitment should feel different.

Smooth. Consistent. Seamless. Easy.

We're open and honest with our candidates, communicate properly and make the process as straightforward as possible.

We care about integrity, communication and doing the right thing, while making sure every candidate feels looked after and informed throughout their recruitment journey.

We don't believe recruitment needs to be stressful or complicated.

That's the Pembrook way.

Interested?

No pressure. No unnecessary hassle. Just a straightforward conversation about your next career move.