KM Senior Analyst

Friedman Williams; Philadelphia (Philadelphia County); On-site; USD 90,000 - 130,000; Full time

Job summary

Friedman Williams seeks a KM Senior Analyst in Philadelphia to lead the development and execution of the knowledge management function. You will partner with lawyers to map current pain points, establish KM standards, and drive adoption of AI-enabled workflows.

You will implement and optimize the iManage KM tool, organize documents with tagging and metadata, and collaborate with IT on governance policies while building training curricula for KM and AI.

Qualifications

• Bachelor's degree required.
• Graduation from law school or paralegal certification is a plus.
• 4–7 years of experience in knowledge management, legal operations, practice support or similar role (law firm strongly preferred).
• In-depth understanding of legal practices, law firm workflows and document management practices.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Experience with document management applications (iManage is a plus).
• Familiarity with AI tools.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and organizational skills.

Responsibilities

• Build and govern the KM function by defining strategy, roadmap and standards.
• Collaborate with lawyers to identify pain points and improve KM processes.
• Drive adoption of KM and AI initiatives across the firm.
• Implement the iManage KM tool and related data governance policies.
• Develop protocols for saving and tagging documents in the KM repository.
• Assist IT and leadership with data governance and metadata conventions.
• Support cleanup and structuring of documents in the firm’s DM system.

Skills

Knowledge management

Legal operations

Data analysis

Microsoft Office

AI tools

Attention to detail

Organization skills

Education

Bachelor's degree

Law school or paralegal certification

Tools

iManage

Job description

KM Senior Analyst Philadelphia PA

Job ID: 21786

As the firms first dedicated KM professional, the position will be a combination of strategy and execution meaning that this person will assist in developing KM at the firm and perform the day-to-day work required to build the process from the ground up.

Build and Support the KM Function

• Works with leadership to define a practical approach to KM at our firm and create the roadmap for KM tools, processes and future path.
• Meets with lawyers to gain an understanding of current pain points, the firms current processes around KM and what needs to be done to improve it.
• Helps establish the standards, processes and best practices for the KM function
• Helps drive adoption of KM and AI initiatives across the firm.

Data Management and Organization

• Works with lawyers on the implementation of the iManage KM tool.
• Assists with locating prior work product, templates and other information that should be saved in our KM environment.
• Develops the protocols for identifying, reviewing and saving documents in the KM database as well as the process for assessing the continued applicability of the items saved there.
• Works with IT and leadership on data governance policies.
• Supports the cleanup and structuring of documents within the firms document management system including tagging, metadata and naming conventions.

AI & Legal Innovation Support

• Works with the AI partner on maximizing the use of the firms approved AI tools.
• Helps evaluate, implement and integrate AI tools into workflows.
• Assists in creating and maintaining prompt libraries.
• Tracks usage and satisfaction with our AI tools. Work with vendors on improving usage and results.

Training and Development

• Provides training on the firms iManage KM tool.
• Creates a curriculum of training for both KM and AI.
• Works with the AI partner to develop and deliver training on AI tools and their practical application to case and other legal work.
• Creates user-friendly guides, templates and quick-reference materials.
• Meets with lawyers and staff to follow up on training to answer questions and help apply the training in their daily jobs.

Qualifications

• Bachelors degree required. Graduation from law school or paralegal certification is a plus.
• 4-7 years of experience in knowledge management, legal operations, practice support or similar role (law firm strongly preferred).
• In-depth understanding of legal practices, law firm workflows and document management practices.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Experience with document management applications (iManage is a plus).
• Familiarity with AI tools.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and organizational skills.

Tagged as: KM Senior Analyst