KLXS IT Support Specialist III

ARES Corporation; Merritt Island (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology company is seeking an I.T. Specialist to support NASA's Exploration Ground Systems Program at Kennedy Space Center. The role involves managing systems, leading special projects, and providing technical expertise across various I.T. areas. Ideal candidates should have a Bachelor's degree and at least 4 years of experience in I.T. The position comes with a competitive benefits package including medical and dental insurance, a 401(k) plan, and paid time off.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off & Holidays

Qualifications

• Minimum 4 years of related experience.
• Knowledge of I.T. security principles and methods.
• Highly proficient computer skills.

Responsibilities

• Plan and carry out complex assignments in I.T. specialties.
• Evaluate new approaches to delivering I.T. services.
• Assist in onboarding new employees with I.T. equipment.

Skills

Knowledge of I.T. principles, concepts, and methods

Strong data analytical skills

Good interpersonal and communication skills

Attention to detail

Ability to work independently

Education

Bachelor of Arts or Science

Tools

Commercial off-the-shelf (COTS) products

Job description

Overview

The Information Technology (I.T.) Specialist is a key member of NASA's Exploration Ground Systems (EGS) Program Planning & Control Team at Kennedy Space Center, Florida on the KLXS II Contract. The I.T. Specialist will serve as a technical expert for the development, implementation, management, and support of systems and networks.

Duties and Responsibilities

• Plan and carry out complex assignments and develop new methods and approaches in a wide variety of I.T. specialties.
• Evaluate new and enhanced approaches to delivering I.T. services; test and optimize the functionality of systems, networks, and data and define technical requirements.
• Lead Software or I.T. special projects from start to finish (e.g., touchscreens, gaming kiosks).
• Skills within each of the following I.T. areas: Office Automation; I.T. Security Products and Services; I.T. Project Development; I.T. Infrastructure/Facility Management Services; and I.T. Property Management Services.
  1. Office Automation - Assist in the development, maintenance, and communication of the I.T. processes.
  2. I.T. for Data Management (DM) - Provide the structuring of and access to data within contractor developed systems/tools based; Provide expertise in defining and executing methodologies that access the data residing within contractor developed/provided I.T. systems.
  3. I.T. Security Management - Maintain a knowledge base of security issues, problems, and resolutions for customer I.T. systems.
  4. I.T. Infrastructure/Facility Management - Provide integration and coordination for video teleconferences in customer meetings and request I.T.-related meeting support services such as teleconferences, WebEx and ViTS meetings.
  5. I.T. Property Management - Act as the customer I.T. property custodian, maintain customer I.T. inventory, the shared equipment pool, and track the shared hardware/software equipment pool; Coordinate repairs with KSC I.T. and Institutional Contracts (e.g., BOSS, NICS, NEST)
• I.T. point of contact (POC) for EGS - Determine needs for new seats and ordering them and de-subscribing them when no longer needed; Validate monthly paid I.T. services; attend meetings as EGS I.T. POC representative; Raise any concerns regarding ACES seats, procedures or functions to the proper teams in I.T.
• On-boarding and Off-boarding - Help new employees, both KLXS II and NASA, get up and running with their I.T. equipment, phone service established, printers mapped, etc.; Assist with out-processing KLXS II employees and collect I.T. assets at off-boarding exit interview.
• I.T. Asset Control - Procure and coordinate tagging of new equipment and assets as needed by project teams; Purchasing clearinghouse - Verify budgeting & management properly clears request, locate best price, process any required waivers; Internally tag and monitor movement of headsets, monitors and equipment to ensure assets are properly accounted for.

Required Skills

• Bachelor of Arts or Science and/or a minimum 4 years of related experience.
• Knowledge of I.T. principles, concepts, and methods; systems testing and evaluation principles, methods, and tools; I.T. security principles and methods.
• Knowledge of Commercial off-the-shelf (COTS) products, Internet technologies and/or emerging information technologies.
• Highly proficient computer skills - ability to install software and/or hardware, navigate and/or assist.
• Good interpersonal and communication skills with the ability to build effective working relationships; ability to facilitate teams and problem solve
• Strong data analytical and problem-solving skills
• Attention to detail, efficient organizational skills, and demonstrated follow-through on deliverables.
• Ability to frequently interact with customers and/or other team members.
• Ability to work independently.

Desired Skills

• NASA experience a plus.
• Project management experience.
• Experience with leading projects.

Benefits

ARES Benefits: ARES offers a competitive compensation and benefit package. Full time employees may participate in:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• HSA/FSA Accounts
• Life & Disability Insurance
• Critical Illness & Accident Insurance
• 401(k) Plan
• Paid Time Off & Holidays

ARES is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 601.4(a), 60-300.5(a) and 60-741.5(a).