Kitchen- Prep Clerk

Roche Bros. Supermarkets; Watertown (MA); On-site; USD 21,000 - 23,000; Full time

Job summary

Roche Bros. Supermarkets in Watertown, MA, is seeking a food service team member to prepare and display products, keep shelves stocked, and deliver friendly customer service.

The role emphasizes freshness, proper rotation, and adherence to safety standards while supporting a busy department. You will work with the kitchen team to maintain high standards, assist customers with product choices, and follow company procedures for sanitation and safety.

Qualifications

• Must be 18 years of age.
• Demonstrate capability to work with customers.
• Completed a food safety course or certification.
• Must read, write, speak, and understand English.
• Must be able to work a schedule based on store needs.
• Authorized to work in the United States.

Responsibilities

• Collaborate with kitchen team to ensure high morale and teamwork.
• Assist customers with courtesy and fulfill requests.
• Provide attentive service at the service counter and answer questions about products.
• Assist in finding or suggesting product selections.
• Rotate stock and manage product freshness per policy.
• Follow sanitation guidelines and maintain safe food handling practices.
• Monitor equipment and maintain cleanliness.
• Support management with other duties as needed.

Skills

Customer service

English proficiency

Follow instructions

Education

Food safety course/certification

Job description

Overview

Prepare food and display product in the department in a careful, clean, neat, and expedient manner while ensuring that all product is fresh, rotated, and well-stocked for our customers while maintaining great customer service.

Minimum Qualifications

• Must be 18 years of age.
• Demonstrate capability to work with customers.
• Successful completion of company training program.
• Completed a course in food safety, either mini class or full certification.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a scheduled based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

• Commit to the “Golden Rule” and work with other associates to build a strong kitchen team.
• Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Handle each customer transaction in a courteous, friendly manner. Go out of your way to satisfy any request for assistance.
• Provide continuous attention to customers’ needs at the service counter and be available for customer assistance and questions about food products.
• Offer assistance in finding or suggesting product selection.
• Guarantee outstanding product quality and presentation through cooperation with kitchen manager.
• Keep all kitchen ingredients or merchandise rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out).
• Participate actively in the control of shrink; use proper tares, check scales for accuracy, control “leftovers” and minimize waste.
• Demonstrate learned skills of product preparation, selling and display techniques.
• Practice the “Cleaner’s Creed” and proper sanitation procedures.
• Follow all sanitation guidelines and standards.
• Ensure that company standards of safety, proper food handling practices, sanitation and productivity are maintained.
• Monitor cooler and display area temperature to ensure product quality; report refrigeration failure immediately.
• Able to operate and clean department equipment and tools.

Secondary Job Functions:

• Restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
• Clean utensils, work tables, display cases, cooler and freezer, walls, fans, drains, and wipe counter tops.
• Present favorable impression in dress, personal hygiene and business attitude.
• Notify management of associate theft, customer shoplifting, unauthorized markdowns or property defacement.
• Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering department.
• Other duties as assigned by management.

Physical Demands: (per work day)

The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.

Physical Demands

Frequency

Sitting and crawling.

0% (N) Never

Pushing and pulling up to 250 lbs, lifting up to 50 lbs, climbing up to 8 feet, kneeling, and crouching,

1-33% (O) Occasionally

Carrying up to 50 lbs, bending, balancing, stooping, and reaching at waist or overhead.

34-66% (F) Frequently

Standing or walking on tile or concrete, handling, fingering, feeling, talking, seeing, smelling and hearing.

67-100% (C) Continuously

Safety Risk Factors

Frequency

Loud noise, cluttered floor surface, contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust, fumes, sprays, and hazardous cleaning solutions.

1-33% (O) Occasional

Twisting or back and neck, slippery floor surface, and contact with sharp objects.

34-66% (F) Frequently

Hazardous equipment (mechanical moving parts).

67-100% (C) Continuously

Machines, tools, and equipment utilized:

Food processor, grill, slicer, knives, kitchen utensils, case cutter, warmer, oven, fryer, smoker, electronic scales, mixer, shrink film wrap, pallet jack, power jack, pressure washer, trash compactor.

Repetitive Action:

Continuous movement of entire body.

Working Conditions: Working environment is inside and may include exposure to cold and hot temperatures.

Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.