If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Regular Full-Time San Antonio, TX, US
Summary / Objective
The Kitchen Manager is a hands-on leader responsible for the daily execution, organization, and culture of Santonia Cantina’s back-of-house operation. This role ensures that every dish is prepared safely, consistently, and according to Santonia’s recipes and standards while building a kitchen team that works with urgency, pride, accountability, and respect. The Kitchen Manager partners closely with the General Manager to deliver a welcoming, high-energy cantina experience rooted in the flavors and hospitality of the North Mexico–South Texas borderlands.
Essential Functions
- Lead the successful day-to-day operation of the kitchen, including prep, line execution, food production, sanitation, opening, and closing standards.
- Maintain Santonia’s food quality and consistency by actively monitoring recipes, portioning, temperatures, preparation methods, presentation, and ticket execution.
- Become thoroughly knowledgeable in Santonia recipes, prep procedures, station standards, and quality identifiers, and coach the team to execute them consistently.
- Protect food safety at all times, including proper receiving, storage, cooling, reheating, holding, labeling, allergy awareness, and sanitation practices.
- Conduct thorough line checks before and during service and immediately correct any food-quality, readiness, cleanliness, or safety issue.
- Build strong prep and production systems that support projected volume, minimize shortages, and reduce unnecessary waste.
- Manage weekly inventory, ordering, receiving, product rotation, and storage while working toward established food-cost and waste goals.
- Monitor yields, portion control, waste, and usage trends and communicate opportunities or concerns to the General Manager.
- Assess BOH staffing needs and participate in hiring team members who demonstrate hospitality, urgency, reliability, and pride in their work.
- Train, cross-train, coach, and develop BOH Team Members across prep, line, grill, fry, expo, dish, and other assigned stations.
- Organize, validate, and follow up on BOH training programs and ensure new team members are properly prepared before working independently.
- Set clear expectations for speed, accuracy, cleanliness, teamwork, and professionalism, and hold the team accountable in a respectful and consistent manner.
- Partner with the General Manager on BOH scheduling and labor deployment so the kitchen is appropriately staffed for business levels and special events.
- Ensure the BOH is correctly set up before every shift and fully cleaned, stocked, labeled, and broken down at the end of service.
- Lead or participate in pre-shift meetings and communicate menu notes, 86’d items, specials, reservations/events, safety reminders, and operational priorities.
- Work collaboratively with FOH leadership to support smooth ticket flow, accurate communication, guest recovery, and a unified Santonia experience.
- Support menu rollouts, recipe testing, seasonal changes, special events, and opening-period adjustments as directed by Santonia leadership.
- Maintain kitchen equipment and smallwares responsibly, report maintenance needs promptly, and help prevent avoidable damage or downtime.
- In partnership with Silver Ventures People & Culture, support team-member training, development, documentation, disciplinary action, and separation as necessary in accordance with company policies and applicable law.
- Model Santonia’s culture through calm leadership, ownership, curiosity, hospitality, and a willingness to work alongside the team wherever needed.
Required Education and Experience
- 2+ years of kitchen management or senior kitchen leadership experience in a high-volume restaurant environment.
- Strong working knowledge of kitchen stations and systems, including prep, line, grill, fry, expo, sanitation, and quality-control standards.
- Demonstrated ability to train, coach, organize, and lead a diverse BOH team.
- Strong understanding of food safety, sanitation, allergy awareness, and safe food-handling practices; current manager-level food-safety certification preferred or ability to obtain as required.
- Experience with inventory, ordering, receiving, food-cost control, portion control, and waste management.
- Working knowledge of restaurant financial drivers; experience with food cost, labor, and P&L accountability is strongly preferred.
- Comfort using POS, inventory, scheduling, communication, and HR systems, with the ability to learn new restaurant software quickly.
- Excellent verbal and written communication skills and the ability to work effectively with both BOH and FOH leadership.
- Resourceful, organized, and steady under pressure, with strong problem-solving skills and attention to detail.
- Availability to work a flexible schedule including mornings, nights, weekends, holidays, and special events as business needs require.
- Ability to stand and work in a commercial kitchen environment for extended periods and lift up to 50 lbs.
- Bilingual English/Spanish is a plus, but not required.
Santonia Cantina is committed to creating extraordinary hospitality experiences and a workplace where team members can learn, contribute, and flourish. We lead with respect, accountability, generosity, and shared pride in the experience we create together.