Kitchen Exhaust Cleaning Dispatcher

Academy Fire Life Safety, LLC; Long Beach, Northern (CA, KY); Hybrid; USD 36,000 - 55,000; Full time

Benefits offered by this job

Weekly pay

Health/dental/vision

PTO & holidays

Disability coverage

401(k) match

Shared Ownership Program

Management guidance

Collaborative culture

Top talent opportunities

Job summary

Academy Fire Life Safety is seeking Kitchen Exhaust Cleaning Dispatcher Representatives to deliver top-notch customer service while coordinating hood cleaning requests. We want professional employees who can grow with us in a fast-paced, safety-focused environment.

Join a national provider with 80 years in business; benefits include healthcare, 401(k) with company match, weekly pay, and a collaborative culture.

Qualifications

• Customer service or dispatch experience required.
• Proficient with MS Outlook and Excel.
• Strong problem-solving skills.
• Ability to work overtime when needed.
• Typing speed of 30+ WPM.

Responsibilities

• Dispatch and coordinate hood cleaning requests.
• Follow up on completed cleanings for satisfaction.
• Handle escalations and urgent requests.
• Coordinate with building departments and officials.
• Work cross-functionally with teams.

Skills

Customer service

MS Office (Outlook/Excel)

Problem solving

Overtime ability

Typing 30+ WPM

Job description

Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal service and accountability.

Join our team with over 80 years in business and two decades serving hundreds of national and regional account customers. Academy Fire offers unparalleled expertise in the management of multi-site fire and life safety protection. Through our customer service centers in New York and California, we provide coverage 24/7, 365 days a year.

Benefits of joining Academy Fire Life Safety

When you join Academy Fire you will receive:

• Competitive compensation
• Pay is on a weekly cycle, every Friday
• Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
• Company paid short and long-term disability
• Immediately vested in our 401(k) company match
• Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
• Exceptional guidance and support from our managers
• Collaborative culture & environment
• Opportunity to work alongside some of the best talent in the fire protection industry

Academy Fire Life Safety is seeking Kitchen Exhaust Cleaning Dispatcher Representatives!

We are looking for professional employees who can deliver top notch customer service to our customers! If you are driven and seeking a place to grow.

What You’ll Do:

• Dispatch and coordinate client hood cleaning requests.
• Follow-up calls on recently completed hood cleanings to make sure they are completed to the customer’s satisfaction. (CONSTANT CONTACT WITH CUSTOMER)
• Handle escalations, return trips, and urgent requests. IE research the problem to determine what issues may be affecting the customer and coordinate resolution.
• Manage service level expectations which include the technician’s arrival & departure times, job quoting and providing timely updates.
• Review paperwork and photos for completed hood cleanings, ensure it aligns with company check list and requirements.
• Work with Fire Officials, Building Departments and other authorities having jurisdiction.
• Work with the Accounting Department on any vendor-related payment issues and ensure vendors are paid in a timely manner.
• Ensure customers are accurately invoiced by their contracted agreement for the recent cleaning in a timely manner.
• Soliciting and onboarding new vendors where needed, in your respective region.
• Work cross functionally with other teams and departments.

Qualifications and Requirement:

• Customer service and/or dispatch experience.
• Knowledge of MS Office: Outlook and Excel.
• Ability to problem solve!
• Ability to work overtime when necessary.
• Ability to type 30 or more WPM

Ideal Candidate Will have/be:

• Excellent verbal and written communication skills.
• Detail-oriented --quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• Team-oriented -- cooperative and collaborative
• Multi-task in a high energy standard office environment.

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

We look forward to talking with you about career opportunities with Academy Fire Life Safety.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.