Kitchen & Bath Designer

Gillman Home Center; Lafayette (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

401k plan with employer contribution

Employee discounts

Job summary

A home improvement retail company in Lafayette, Indiana is seeking a full-time Interior Design Assistant. The role involves assisting customers with their interior design needs, providing excellent customer service and utilizing design software. The ideal candidate should have a college degree in a related field and 1-3 years of relevant experience. This position demands a keen understanding of design trends and strong interpersonal skills.

Qualifications

• 1-3 years of design experience required.
• Knowledge of interior design products and trends is essential.
• The ideal candidate must lift up to 10 lbs at times.

Responsibilities

• Assist customers with interior designs for their home or project.
• Greet and assist customers in a positive manner.
• Provide excellent service to customers.

Skills

Interior design experience

Customer service

Software proficiency (2020 design program)

Education

College degree in related interior design field

Tools

2020 design program

Saberis

Spruce

Job description

Position Overview

***This position will report to our FRANKFORT, IN store location***

To assist customers in the interior design needs of their home. This consists of cabinets, countertops, flooring and appliances/hardware.

Essential Functions

• Provide excellent service to customers.
• Treat all team members, vendors, and customers with courtesy and respect.
• Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add-on sales when appropriate.
• Assist customers with interior designs for their home or project.
• Become well educated in the product lines available to GHC. Seek continued education on changes to available product lines. Stay educated on industry trends.
• Utilize various software including Saberis, 20/20, and Spruce to create accurate designs, layouts, quotes, customer orders, purchase orders, and sales invoices.
• Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, customer concerns, and scheduling of deliveries and installations.
• Thoroughly explain orders to customers. Require their sign‑off before placing any purchase orders.
• Order product in correct color, size, and quantity from the vendor. Immediately inform vendor and Sales Manager of discrepancies or other issues with orders. Process returns to vendors and follow up to ensure credits are issued.
• Ensure that all product is invoiced before leaving the store.
• Research credits, returns, and late payments as needed.
• Follow‑up with customer from quote to project completion.
• Travel to homes or job sites to take measurements, ensure compatibility of product with the job site, and consult with homeowner or contractor regarding layout specifications.
• Work with the Sales Manager to resolve any customer complaints, product damage, or other issues.
• Provide in‑store support as needed, including, but not limited to ringing out customers, price changes, cycle counts, and other customer service duties.
• Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
• Follow all company policies and procedures.
• Other duties as assigned.

Work Competencies

• Customer Service
• Teamwork
• Attention to Detail
• Follow‑up

Supervisory Responsibility

This position does not directly supervise anyone.

Work Environment

While performing the majority of the job duties, the employee is inside the store. The noise level in the work environment is usually low. There will be some travel to customer job sites.

Physical Requirements

• Prolonged periods of sitting, standing, and walking throughout the day.
• Must be able to lift up to 10 lbs at times.

Position Type and Expected Hours of Work

This is a full‑time position, 45 hours/week.

Required Education and Experience

• College degree in a related interior design field preferred.
• 1–3 years of design experience.
• Knowledge and proficiency in the 2020 Design program.

Benefits Offered

• Medical Insurance
• Dental, Vision, Short-Term Disability, Long-Term Disability, Cancer coverage, Accident Coverage, Life Insurance
• 401(k) plan with employer contribution
• Company-paid $25,000 Life Insurance Plan
• Employee discount
• Vacation time

Equal Employment Opportunity

Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non‑merit based factors in accordance with applicable federal, state, and local laws.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.