Kitchen & Bath Design Support

KSI Kitchen & Bath; Northville (MI); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with match

Paid time off

Employee discounts on cabinetry

Job summary

KSI Kitchen & Bath is seeking a Detail-oriented Design Support to assist Kitchen & Bath Designers in our Michigan showrooms. This role focuses on administrative tasks, client communications, and data entry to ensure smooth project flow and excellent customer service.

You'll gain exposure to 2020 Design and shadow senior designers, with potential growth toward a full-time designer role as you develop skills and knowledge of our processes and products.

Qualifications

• 2+ years of administrative, customer service, or order entry experience (required).
• Strong computer proficiency and ability to learn new software quickly.
• Excellent organizational and communication skills.
• Passion for interior design and interest in a long-term career in the industry.
• Team-oriented with a willingness to support others and grow in a collaborative environment.
• Associate's degree or higher (preferred).

Responsibilities

• Assist designers in preparing client presentations, project designs, and supporting documentation.
• Create quotes and input data into our design and ordering systems.
• Process purchase orders with accuracy and attention to detail.
• Help maintain showroom appearance, including updating samples and displays.
• Greet and assist showroom visitors with professionalism and warmth.
• Support clients throughout the design and installation journey by answering basic questions and helping relay messages to the design team.
• Ensure timely follow-up with customers by updating CRM systems and assisting with scheduling and communication.
• Maintain accurate records in our CRM and order management systems.
• Coordinate with internal departments, vendors, and installers to support project timelines.
• Monitor order status and assist in resolving any delays or discrepancies.
• Support the team in day-to-day administrative tasks that keep operations running smoothly.

Skills

Administrative experience

Customer service

Order entry

Organizational skills

Communication skills

Team-oriented

Education

Associate's degree or higher

Bachelor's degree in related field

Tools

2020 Design

CRM software

Design presentation software

Job description

We are always looking for talented Designers across all of the markets we serve. Reach out to us if this role sounds right for you!

KSI Kitchen & Bath is a premier provider of kitchen and bath solutions with 10 award-winning showrooms across Michigan and Ohio. With over 50 years of experience, we are committed to transforming spaces and improving lives through exceptional design, quality products, and a customer-first approach. As a growing, family-owned company, we put people at the heart of our culture – our team, our clients, and our partners.

Position Overview

We are seeking a detail-oriented, motivated, and service-driven individual to join our team as Design Support. This role is essential in providing administrative and design assistance to our showroom-based Kitchen & Bath Designers. Whether you're early in your career and eager to learn the systems, products, and processes that set KSI apart, or you're an experienced professional looking to contribute your strengths to a high-performing design team, this role offers a rewarding path forward.

Design Support team members play a key part in enhancing the overall client experience by ensuring that the design team can focus on what they do best – delivering creative solutions and exceptional service.

Key Responsibilities

• Assist designers in preparing client presentations, project designs, and supporting documentation.
• Create quotes and input data into our design and ordering systems.
• Process purchase orders with accuracy and attention to detail.
• Help maintain showroom appearance, including updating samples and displays.
• Greet and assist showroom visitors with professionalism and warmth.
• Support clients throughout the design and installation journey by answering basic questions and helping relay messages to the design team.
• Ensure timely follow-up with customers by updating CRM systems and assisting with scheduling and communication.
• Maintain accurate records in our CRM and order management systems.
• Coordinate with internal departments, vendors, and installers to support project timelines.
• Monitor order status and assist in resolving any delays or discrepancies.
• Support the team in day-to-day administrative tasks that keep operations running smoothly.

Growth & Development:

• Learn and develop proficiency in design tools such as 2020 Design.
• Shadow experienced designers to gain exposure to KSI's design process and customer experience standards.
• If desired, prepare to grow into a full-time designer role through hands-on experience and mentorship.

Qualifications

• 2+ years of administrative, customer service, or order entry experience (required).
• Strong computer proficiency and ability to learn new software quickly.
• Excellent organizational and communication skills.
• Passion for interior design and interest in a long-term career in the industry.
• Team-oriented with a willingness to support others and grow in a collaborative environment.
• Associate's degree or higher (preferred).

Why Join KSI?

• A culture rooted in our Core Values: People, Partnership, and Process.
• Competitive base compensation commensurate with experience, with opportunities for growth.
• Comprehensive benefits including medical, dental, vision, 401(k) with match, PTO, and more.
• Discounts on cabinetry and home improvement products.
• Career development opportunities, including training and mentorship to grow into a KSI Designer role.
• Family-owned, rapidly growing company with a people-focused culture.