Kitchen and Bath Salesperson

Reece USA; Austin (TX); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

Reece USA is seeking a Bath + Kitchen Showroom Sales Support to leverage technical knowledge and exceptional customer service to create lifelong customers in the Austin showroom. You will drive sales and margins across appliance, plumbing, and outdoor categories while building relationships with designers, builders, and remodelers in the Bath Kitchen ecosystem.

You will deliver end-to-end experiences, prepare accurate quotes within one business day, and translate customer needs into effective

Qualifications

• Proficient in Excel, Word and Outlook.
• Experience in home furnishings or home improvement or complex sales cycle preferred.

Responsabilités

• Achieve sales targets by delivering remarkable service and following the sales process: qualify, quote, overcome obstacles, close the sale and follow up post-sale.
• Qualify customers to understand their business needs and apply pricing rate cards to achieve gross product targets.
• Grow the customer base within company targets and maintain Average Monthly Active Accounts.
• Monitor sales trends and product performance, analyze data, and develop plans to engage new customers.
• Promote all showroom categories, including appliances, plumbing, and outdoor grilling.
• Provide solutions and design-based recommendations based on customer needs and market trends.
• Build relationships with designers, builders, and remodelers and understand their business models.

Connaissances

Passion for sales

Rapport building

Delivery of promises

Technical knowledge of appliances

Portfolio development

Outils

Excel

Word

Outlook

Description du poste

As the Bath + Kitchen Showroom Sales Support, you will leverage your technical knowledge and superior customer service skills to help create customers for life! Your primary responsibility will be to achieve sales and margin targets within the categories we display. As a Showroom Consultant, you will provide remarkable end-to-end experiences for end users and develop long-lasting relationships with designers, smaller custom builders, and high-end remodelers as part of the Bath Kitchen eco-system.

Responsibilities

• Achieve sales targets by delivering remarkable service and consistently following the sales process: qualify, quote, overcoming obstacles, close the sale and follow up post-sale.
• Achieve gross product targets by qualifying customers to understand their business needs and utilize appropriate pricing rate cards.
• Grow customer base within company targets, Average Monthly Active Accounts.
• Monitor current sales trends and product performance results, utilizing company reports to analyze trends and develop plans to qualify and engage new customers.
• Enthusiastically promote all categories we display, including but not limited to: appliances, plumbing and outdoor grilling.
• Provide solutions based on customer needs; delight by offering solutions they may not have considered leveraging market trends, new product information, and design-based thinking.
• Develop strong relationships with designers, small custom builders, and high-end remodelers by understanding their business model/needs and applying our unique value proposition.
• Prepare error-free quotes and spec/picture books within 1 business day of customer meeting or interaction. Communicate with customer if expectation cannot be met and provide updated timeline.
• Follow up post-quote within customer expectations in order to identify potential obstacles in earning the business.
• Convert quote to order and procure products following our standard operating procedures for sales orders, including cash handling.
• Continually enhance sales skills and product knowledge in order to remain relevant and viewed as best in industry.
• Attend showroom functions, CEUs, and events as means to acquire leads.
• Develop and sustain sales relationships within the remodel/new custom build eco-system by networking and influencing key decision makers to attain sale and create new accounts.
• Mine showroom floor for new leads, utilizing end user contacts and proactively developing relationships.
• Develop an effective and productive working relationship with Showroom Support, and Network Development Representatives.
• Respond with urgency and within 1 business day.
• Attend daily huddles with manager and monthly touch bases.
• Communicate daily to support function on backorder concerns and task to be completed by the Showroom Consultant Support.
• Readily share ideas, trends, and customer feedback in positive manner to improve upon current processes.
• Share market and competitor information with all applicable channels within the organization and establishes relationships and working partnerships with all levels.
• Monitor daily and manage calling trouble queues and past due orders report on a timely basis in accordance with company policy.
• Track weekly sales progress and complete assigned training.
• Maintain the highest ethical standards consistent with good judgement, company policy and objectives
• Assist with credit and collections of accounts receivable as needed.

Qualifications

• Proficient in Excel, Word, Outlook

Required Skills

• Passion for sales and customer satisfaction
• Ability to build rapport by establishing a good first impression and build trust by exhibiting our values
• Delivery of agreed upon promises and co creation future growth opportunities
• Technical knowledge of appliances
• Ability to develop a portfolio of business consisting of designers, smaller custom builders

Preferred Skills

• 3+ years in sales with demonstrated success
• Experience in home furnishings or home improvement or complex sales cycle
• Experience with higher-end products/services