Kintegra Health

Saludos Hispanos; Kings Mountain (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare provider in North Carolina is looking for a dedicated Patient Service Representative in Kings Mountain. You will be responsible for managing patient interactions, scheduling appointments, and maintaining patient confidentiality. Successful candidates must be bilingual in Spanish and have a high school diploma or GED. This role offers the opportunity to be part of a culturally sensitive team committed to enhancing patient care.

Qualifications

• One year of clerical experience in a medical office setting.
• Ability to maintain confidentiality of records.
• Must be able to interact with individuals of all cultures and levels of authority.

Responsibilities

• Interact with individuals of all cultures and levels of authority.
• Schedule patient appointments under guidelines.
• Explain policies and procedures to patients and staff.
• Interview patients to obtain personal and financial information.
• Perform accurate cash management / transaction procedures.

Skills

Bilingual - Spanish

Excellent verbal communication skills

Organizational skills

Problem-solving skills

Critical thinking skills

Education

High School Diploma or GED

Tools

Medical office software

Computer software

Job description

Kintegra Health

Job Category

Overview

Under the direct supervision of the Practice Manager, this position is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and payments. Cross training required in multiple administrative support functions including medical records, scanning, PHI request and messaging to both clinical and non-clinical staff.

Patient Service Representative Qualifications

The following qualifications are the minimum necessary to adequately perform this job. However, any equivalent combination of experience, education, and training which provides the necessary knowledge, skills, and abilities would be acceptable, subject to any legal and/or regulatory requirements:

• Must be able to sit, stand and walk for long periods of time
• Ability to read and understand the English language
• Ability to effectively maintain confidentiality of records and communicate with all levels of personnel
• Must be Bilingual - Spanish

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Experience

One year of clerical experience in medical office setting required. Other related experience may be considered in lieu of medical office experience.

Additional skills required

Knowledge of medical office software for the following: updating patient demographic information, posting charges and copays. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience.

Additional skills preferred

Proficient in use of all computer software utilized in practice.

Education

High School Diploma or GED certificate required.

Certification(s)

None.

Responsibilities

• Must be able to interact with individuals of all cultures and levels of authority by answering phones or face-to-face greeting.
• Must be able to schedule patient appointment under guidelines of administration.
• Must be able to problem solve and have critical thinking skills.
• Must be able to explain policy and procedures to patients and staff.
• Must be able to interview patient to obtain personal and financial information.
• Must be able to understand and maintain patient confidentiality.
• Post copays.
• Query for patient financial records.
• Scan documents into patient charts in a timely manner.
• Query patient information.
• Extract Medical records for PHI request.
• Must be able to perform accurate cash management /transaction procedures.
• Perform other duties as assigned.

Kintegra Health Core Requirements

• Patient First – An approach to care that holds primary, the well-being and desires of the patient.
• Build not Blame – Focusing first on finding fault with the process rather than the person.
• Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers.
• Cooperation and Flexibility – Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description.
• Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.

Kintegra Health has implemented Covid-19 protocols for our current employees and new hires. We are committed to improving our society. For further information please reach out to Human Resources at [e-mail].

We are an equal opportunity employer and value diversity.

Kings Mountain, North Carolina, United States