Kidney Care Specialist

Jobtailor; Seattle (WA); On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor seeks a Patient Navigator to support kidney care education, care navigation, and patient engagement in the Seattle area. You will coordinate with nephrologists, care teams, and stakeholders to ensure seamless care transitions.

Responsibilities include documenting interactions in Salesforce or EMR, analyzing dashboards, and traveling within the market to support referrals and patient follow-through. Strong communication and time management are essential.

Qualifications

• High School diploma or GED required.
• 1–3 years kidney care or related healthcare experience.
• Valid driver’s license and ability to travel within the market.
• Willingness to travel extensively, including evenings/weekends.
• Proficiency in Microsoft Office; experience with Salesforce/EMR systems.

Responsibilities

• Educate and navigate patients through kidney care options.
• Support virtual care navigation and patient engagement.
• Collaborate with nephrologists and care teams.
• Document interactions and outcomes in Salesforce/EMR or systems.
• Track engagement and program performance using dashboards.
• Travel to physician groups and healthcare locations.

Skills

Strong communication

Organizational skills

Time management

Autonomous work

Collaborative teamwork

Education

High School diploma or GED

Tools

Salesforce

EMR systems

Microsoft Office

Virtual meeting tools

Dashboards

Job description

• Support patients with Chronic Kidney Disease and End Stage Renal Disease through early education, care navigation, and engagement
• Provide virtual care navigation regarding kidney disease progression, treatment options, home modalities, transplantation, and self-management
• Conduct scheduled and on-demand virtual or in-person patient interactions via video, phone, and electronic communication
• Assess patient needs, readiness, barriers, and preferences
• Collaborate with nephrologists, advanced practice providers, care teams, and internal partners to support coordinated care and referrals
• Build and maintain relationships with nephrologists, clinical managers, care coordinators, practice staff, and other stakeholders
• Provide referring practices with timely communication, education updates, and patient status
• Document patient interactions, education, and outcomes in Salesforce, EMR, or other approved systems
• Support referral workflows and patient follow-through across the kidney care continuum
• Track patient engagement, outcomes, and program performance using virtual tools, dashboards, and reports
• Participate in development and continuous improvement of virtual education materials and content
• Maintain current knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs
• Identify barriers to care and connect patients with internal or external resources
• Support quality, safety, compliance, privacy, and documentation initiatives
• Participate in team meetings, training sessions, and performance reviews
• Support patients longitudinally and navigate next steps with the care team
• Travel to physician groups, healthcare locations, regional business units, corporate meetings, and on-site training

Requirements

• High School diploma or G.E.D. required
• Minimum 1-3 years of experience in kidney care, chronic disease management, or related healthcare fields
• Valid driver’s license with reliable transportation and ability to travel within the assigned market
• Ability to travel extensively within the assigned market
• Willingness to work occasionally in the evening and weekends, as needed
• Proficiency in Microsoft Office applications
• Experience with CRM systems (e.g., Salesforce) and/or EMRs
• Comfort with digital platforms, virtual meeting tools, and data-driven workflows
• Strong communication skills with ability to explain complex clinical concepts clearly and in a patient-friendly manner
• Strong organizational and time-management skills with ability to manage a virtual caseload
• Ability to work autonomously but collaboratively on a team

Core Competencies

Demonstrates expertise in Chronic Kidney Disease and End Stage Renal Disease management, providing virtual care navigation and education to patients. Proficient in using Salesforce and EMR systems for documentation and tracking patient outcomes while maintaining strong communication and organizational skills.

Highest-signal resume keywords

• Chronic Kidney Disease Management
• Virtual Care Navigation
• Salesforce Proficiency
• Strong Communication Skills
• Organizational Skills

Hard Skills

• Chronic Disease Management
• Patient Education
• Care Coordination
• Data-Driven Workflows
• Patient Assessment

Soft Skills

• Strong Communication
• Organizational Skills
• Time Management
• Autonomous Work
• Collaborative Teamwork

Industry Keywords

• Kidney Care
• Patient Engagement
• Healthcare Compliance
• Care Navigation
• Transplantation

Tools & Technologies

• Salesforce
• EMR Systems
• Microsoft Office
• Virtual Meeting Tools
• Dashboards