Keyholder Supervisor - Kettering Dorothy

Goodwill-Easter-Seals-Miami-Valley-3; Kettering (OH); On-site; USD 33,000 - 52,000; Full time

Job summary

Goodwill-Easter-Seals-Miami-Valley-3 is seeking a Store Supervisor to oversee daily store operations, including loading/unloading, sales, and quality control. You will manage cash handling, banking procedures, and staff supervision to maintain excellent customer service and safety standards.

A high school diploma is required with experience in retail and training roles. The role involves flexible scheduling, adherence to dress code, and participation in continuous improvement initiatives to grow

Qualifications

• High school diploma or GED required; prior retail supervision preferred.
• Experience with cash handling, banking procedures, and inventory control.
• Ability to train and supervise store staff; maintain customer service standards.

Responsibilities

• Assist store manager with budgeting and expense-to-revenue oversight.
• Operate POS system, handle cash, checks, receipts, and returns accurately.
• Perform banking procedures, reconciliations, and deposits.
• Train and supervise employees in retail procedures and standards.
• Maintain store safety, housekeeping, display, and stock responsibilities.

Skills

Cash handling

Leadership

Retail operations

Customer service

Training

Education

High school diploma or GED

Tools

Cash register system

Banking procedures

Job description

Summary

Supervise store operations such as loading and unloading of trailers, processing of textiles, wares processing, quality control, rotation, sales and operations.

Essential Duties & Responsibilities

1. Assist store manager with managing budgeted sales and expense to revenue (E/R).
2. Operate cash register accurately and efficiently, proper handling of cash, checks, correct change, receipts, returns, voids, discounts, credit cards, etc.
3. Performs banking procedures, including reconciliation of Daily Business Statements and deposit slips.
4. Trains and supervises store employees in retail procedures.
5. Display and model excellent customer service.
6. Ensures store is maintained in accordance with company policies on housekeeping, safety and security.
7. Performs stocking, display, and inventory duties.
8. Perform merchandise ordering as assigned, to include processing requests to transportation.
9. Must work a flexible schedule to comply with the needs of the store.
10. Follows the dress code as set by Goodwill and sets a professional example for employees.
11. Embrace the empowerment and continuous improvement culture in our agency. Display and encourage the ability to offer suggestions and make decisions that will positively impact the store and cause our business to grow.
12. Assist store manager with the responsibility of the equal opportunity employment efforts and results, and take action to prevent harassment of employees.
13. Provide own transportation and adequate liability insurance for such.
14. Must maintain the ability to regularly lift and/or move up to 50 pounds.
15. Comply with all Agency policies, procedures and safety standards and ensure safety training throughout areas supervised and maintain same to meet CARF, Department of Labor and other regulatory standards.
16. Performs other duties as assigned.
17. Comply with all Agency policies, procedures and safety standards throughout work areas and maintain same to meet CARF, Department of Labor and other regulatory standards.

Supervisory Responsibilities

• Direct supervision of employees and volunteers in absence of Store Manager or Assistant Manager. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; opening and closing of store; daily manager on duty tasks in the absence of the store manager or assistant manager.

Education Requirements

Minimum of High school diploma or general education degree (GED).

Experience Requirements

Knowledge and experience in cash register procedures, stock control, banking procedures, merchandising and display.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must maintain the ability to pass a criminal background check and random drug screens.

Skills & Abilities

1. Ability to supervise and train employees in cashiering, banking, stock, and display.
2. Demonstrate the ability to effectively perform the duties of opening and closing the store as needed.
3. Demonstrate a willingness and ability to work as a team member; demonstrate the ability to work independently.
4. Demonstrate organizational skills.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
• The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee occasionally works in outside weather conditions and is occasionally exposed to risk of electrical shock.
• The noise level in the work environment is usually moderate.