Keyholder - Store (PT)

L'Oréal; Philadelphia (Philadelphia County); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

VIP Shop Access to L’Oréal Internal

Learning & Development Opportunities

Employee Resource Groups

Wellness Programs

Job summary

Kiehl’s, a part of L’Oréal Luxe, is seeking a Keyholder to assist the Store Manager in achieving sales goals and delivering exceptional customer service. You will help maintain brand presentation, train new staff, and execute daily store operations to support our business strategy.

The role requires 18+ eligibility to work in the U.S., HS diploma, and willingness to work two closing shifts weekly plus two full weekends monthly. Bilingual candidates are welcome for added value.

Qualifications

• Retail or cosmetic experience preferred.
• Prior key holder experience preferred.
• Customer service experience required.
• Strong communication skills.
• Analytical skills helpful.
• Basic computer skills required.
• Must be 18+ and legally eligible to work in the U.S.
• Willing to work 2 closing shifts per week and 2 full weekends per month.
• HS Diploma or GED required.
• Authorization to work in the United States; no immigration sponsorship offered.
• Bilingual: Spanish or Mandarin preferred.

Responsibilities

• Assist Store Manager in achieving store sales goals and individual targets.
• Provide superior customer service standards and develop customer relationships for repeat business.
• Execute short and long term plans to support store business strategy.
• Maintain neat and organized store and ensure product/brand presentation.
• Deliver best-in-class customer experience and uphold service standards.
• Provide training to new store employees and lead by example.
• Perform open and close procedures for the store.
• Enforce company policies and procedures.

Skills

Retail experience

Cosmetic experience

Key holder experience

Customer service

Communication skills

Analytical skills

Basic computer skills

Closing shifts & weekends willingness

Authorization to work in US

Bilingual: Spanish or Mandarin

Education

High School Diploma or GED

Job description

Who We Are

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

Kiehl’s Since 1851, Keyholder

At L'Oréal Luxe our mission is to provide our consumers the best products and brand experience by making it unique. Our portfolio is composed of 21 brands including major brands, highly aspirational and multi-expert, such as Lancôme, Yves Saint Laurent, Giorgio Armani, Aesop and Youth to the People.

Kiehl’s Since 1851 was founded as an old-world apothecary in New York City’s East Village. Our unique formulations feature natural ingredients sourced from all over the world. At Kiehl’s we have a heritage of unwavering courtesy and good, old-fashioned manners that is expressed through our highly personalized service. We believe that making the world a better place starts in our own neighborhood – and that is why you will find unique philanthropic initiatives in each of our stores across the nation. If you have a spirit of adventure and a talent for serving others, we invite you to build a career at Kiehl’s!

What You Will Do

We have an exciting opportunity to join the Kiehl’s family as a Keyholder. This position is responsible for assisting Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by management team. Provide superior customer service standards and develop customer relationships that will result in repeat business. Execute short and long term plans to achieve goals in support of the store’s business strategy. Responsible for product and brand image presentation while maintaining a neat and organized store.

• Delivers abest in classexperience to customers
• Upholds standards of customer service excellence
• Leader in productivity
• Regular attendance and timeliness for all scheduled shifts
• Assist Store Manager in achieving store sales goals in conjunction with reaching individual sales goalsestablishedby management team
• Enforce company policies and procedures
• Perform open and close procedures for the store
• Provide training to new store employees
• Effectively execute visual directives, education selling tools and customer service standards
• Perform other job‑related duties as assigned

What We Are Looking For

Required Qualifications

• Retail and/or cosmetic experience preferred
• Prior key holder experience preferred
• Customer service experience
• Communication skills
• Analytical skills
• Basic computer skills
• Must be willing to work 2 closing shifts per week and 2 full weekends per month
• High School Diploma or GEDrequired
• Must be 18 years or older
• Authorization to work in the United States on a full‑time, permanent, ongoing basis isrequired. No immigration support/sponsorship offered for this role.

Preferred Qualifications

• Bilingual: Spanish or Mandarin

Physical Environment

Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis

What’s In It For You

• Salary Range: $17-$19
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Equal Opportunity and Disability Accommodation

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [e-mail]. If you need assistance to accommodate a disability, you may request an accommodation at any time.

Safe Together Plan

Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.