Keyholder - Riverwalk Outlets Rack

Nordstrom, Inc.; New Orleans (LA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. in New Orleans is seeking a motivated Key Holder to support daily store operations, drive sales, and uphold exceptional customer service.

You will assist with opening/closing routines, lead by example, and train team members to maintain standards. Responsibilities include managing merchandising, inventory, and a customer-focused environment.

Qualifications

• Experience delivering outstanding customer service in a fast-paced retail environment.
• Ability to open/close store routines and lead by example.
• Proven track record of multitasking and owning tasks end-to-end.

Responsibilities

• Assist managers with daily store operations to maximize sales.
• Lead by example and train team members on customer service and standards.
• Support in maintaining selling floors and stockrooms organized.
• Participate in inventory processes and ticketing of merchandise.
• Ensure customer focus remains central during all activities.

Skills

Customer service

Team leadership

Store operations

Adaptability

Tools

Microsoft Outlook

Excel

Job description

Job Description

The ideal Key Holder is motivated, detailed oriented, and committed to providing outstanding customer service every day. In this role, you’ll wear many hats from assisting managers with daily operations of the store, to maximize sales and maintain operational standards.

A day in the life... Supporting a team of employees to ensure operational tasks and procedures are successful as well as opening and closing routines being completed, all while keeping the customer at the center of everything we do Lead by example - set and exceed personal and company goals while emphasizing the importance of delivering amazing customer service every day Support employees to deliver outstanding customer service by teaching and training Share your love of fashion and tell customers all about upcoming events, our Nordstrom gift cards, Nordstrom Rewards program and mailing list Assist in maintaining selling floors and stockrooms organized Complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed Assist in maintaining clean and organized selling floors and stockrooms.

You own this if you have... A high level of ownership, accountability, and initiative The ability to identify opportunities that benefit the customer and build solutions that meet the customers’ expectations, including resolving any issues The ability to quickly adapt to new initiatives, concepts, and services within the store Proven success in working in a fast-paced environment with the ability to multi-task The ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds A basic understanding of technology tools and computer applications such as Microsoft Outlook, Excel, and more.

Physical Requirements: Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers. Frequent use of hands for grasping, fine manipulation, pushing and pulling Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head. Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$17.35 - $18.05 Hourly

We’ve got you covered... Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision
• Dental
• Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount
• EAP Resources

This position may be eligible for performance-based incentives/bonuses.

Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

Eligibility requirements may apply based on location, job level, classification, and length of employment.

Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED

We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART

We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING

We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN

We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES

We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!

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