KeyHolder PT - Joe's Jeans - Beverly Hills

Joe's Jeans, Inc.; Beverly Hills (CA); Sur place; USD 42 000 - 52 000; Plein temps

Résumé du poste

Centric Brands Inc. is seeking a sales-oriented individual to support and motivate the sales team in Beverly Hills. The role focuses on sales generation, superior customer service, and fashion trend awareness within a fast-paced retail environment.

The candidate will lead by example on the shop floor, assist in achieving store KPIs, and collaborate with management on training and clienteling practices to drive performance.

Qualifications

• 2-3 years of retail sales experience required.
• Proven track record of sales generation and customer service.
• Interest in fashion and trend awareness required.
• Strong computer skills—Outlook, Excel and Word as core tools.
• Effective communication and presentation skills, both written and verbal.
• Excellent time management skills.
• Ability to work a flexible schedule including nights and weekends.

Responsabilités

• Consistently motivates sales team to achieve and exceed KPIs set by the Company.
• Supports Store Manager in achieving total store goals and KPIs.
• Educates sales team on store plan, personal goals and statistics; motivates to achieve them.
• Lead by example on Sales Floor and achieve individual sales goals.
• Create a customer service focused environment with best practices in outreach.
• Demonstrates sales leadership; coaches associates on clienteling processes and standards.
• Develops knowledge of Company history, brand, philosophy and lifestyle to aid sales.
• Communicates product knowledge including sizing, materials, inventory, trends.
• Handles escalated Customer Service issues or concerns.
• Participates in training on Company policies, history and products.
• Coordinates daily activities of the sales team; ensures compliance with policy.
• Escalates policy violations to Store Manager; retrains as needed.
• Provides recognition and constructive feedback to team members.
• Partners with Store Manager to train internal talent.
• Performs store opening/closing procedures and deposits.
• Manages POS transactions, returns, exchanges and repairs per policy.
• Maintains merchandising standards and housekeeping on the floor.
• Ensures display product condition and proper labeling.
• Complies with security policies to minimize loss prevention risks.
• Maintains professionalism in communications with clients, peers, and partners.
• Participates in weekly Manager's conference call; prepares sales reports.

Connaissances

Retail sales experience

Sales generation

Customer service

Fashion trend awareness

Communication skills

Time management

Flexible schedule

Outils

Outlook

Excel

Word

Description du poste

Specific Responsibilities Would Include:

Sales Generation

• Consistently motivates the sales team to ensure they are achieving and exceeding individual sales goals and other key performance indicators (KPIs) as determined by the Company.
• Supports the Store Manager in the achievement of total store goals and KPIs as determined by the Company.
• In partnership with Store Manager and Assistant Store Manager, educates the sales team on store sales plan, personal sales goals and store statistics and motivates the team to achieve goals.
• Leading by example on Sales Floor and achieving individual sales goals.

Customer Service

• Creates a customer service focused environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach.
• Demonstrates sales leadership by maintaining high energy, playing an active role on the sales floor and coaching associates on clienteling processes and standards.
• Develops a strong knowledge of Company history, brand aesthetic, brand philosophy and lifestyle and effectively communicates such information to sales team and customers in order to assist with sale generation.
• Develops a strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers in order to assist with sale generation.
• Handles escalated Customer Service issues or concerns.
• Assists with other Customer Service related projects as directed by Store Manager.

Team Development

• Coordinates the daily activities of the sales team.
• Ensures that all team members are complying with Company Policy & Procedures and escalates possible violations to Store Manager.
• Participates in the training of new associates on Company Policy & Procedures, Company history and brand aesthetic as well as Company products and Customer Service standards as directed by the Store Manager.
• Acts as role model for the sales team by consistently exhibiting best practices with regards to customer service and sales generation.
• Provides recognition to team members for exceptional performance.
• Provides constructive feedback and coaching to team members to address performance concerns and encourage continued growth and development.
• Partners with the Store Manager to develop and train internal talent.

Operations & Presentation

• Complies with all Company policies and procedures, including but not limited to those found in the Company Employee Handbook and those communicated by Management.
• Performs and coordinates store opening and closing procedures in compliance with Company procedures, including counting register funds, completing deposits, opening and closing registers and securing the store.
• Processes all POS transactions (sales, returns and exchanges) quickly, accurately and efficiently and processes repair requests in accordance with Company process and policies.
• Ensures that sales floor always meets Company Standards with regards to merchandising, visual presentation and housekeeping.
• Ensures that display product is in good condition and marked appropriately.
• Complies with Company policy and procedure regarding merchandise and store security in an effort to minimize Loss Prevention risks.

Communication

• Demonstrates a high level of professionalism and enthusiasm in communication with clients, peers, management and corporate partners.
• Participates in weekly Manager's conference call as required.
• Communicates sales reports as required by Company procedures.

Our Best Fit Candidate Would Have:

• 2-3 years of retail sales experience required.
• Proven track record of sales generation and customer service.
• Interest in fashion and trend awareness required.
• Strong computer skills-proficient in Outlook, Excel and Word.
• Effective communication and presentation skills, both written and verbal.
• Excellent time management skills.
• Ability to work a flexible schedule to meet the needs of the business, including nights and weekends.

Centric Brands Inc. is an Equal Opportunity Employer.