Keyholder, Part-Time - Geneva Commons

Warby Parker; Geneva (IL); On-site; USD 23,419 - 26,863; Full time

Job summary

A leading eyewear retailer is looking for a self-motivated Sales Supervisor in Geneva, Illinois. In this role, you'll ensure amazing customer experiences by communicating the brand's values and providing top-notch service. Responsibilities include leading the team in the manager's absence and promoting an inclusive retail environment. Candidates must possess strong interpersonal skills, management experience, and a passion for customer service. The position offers a competitive hourly range of $17 to $19.50.

Qualifications

• 6+ months in a management position at a customer-focused company.
• Exceptional interpersonal and communication skills.
• Ability to adapt quickly and maintain composure under pressure.

Responsibilities

• Communicate brand values and philosophy to customers.
• Promote an efficient and inclusive retail environment.
• Lead store operations and team meetings in the absence of a manager.

Skills

Interpersonal skills

Communication skills

Problem-solving

Teamwork

Customer service

Job description

Warby Parker is on the lookout for a self‐motivated Sales Supervisor to help create nothing‐short‐of‑amazing experiences for our customers. (At other brands, you might see similar roles called Keyholder.) Across all of our retail locations in the U.S. and Canada, Sales Supervisors contribute to the success of our business firsthand through face‑to‑face customer interactions. In this role, not only will you share Warby Parker’s story and mission on the sales floor, but you’ll also take part in process ideation and improvement, as well as a slew of special projects.

What you’ll do:

• Communicate Warby Parker’s values and brand philosophy to customers
• Promote an efficient, inclusive, and service‑minded retail environment
• Demonstrate exceptional product knowledge and offer thoughtful, honest style advice
• Dream up innovative and entrepreneurial ways to reinvent the glasses‑shopping experience
• Be an upbeat, flexible team player who leads by example
• Lead the selling on the floor, front‑of‑house operations, and team touchbases when a manager is not present
• Open and close the store
• Help foster an inclusive culture by treating customers and colleagues with respect

Who you are:

• Backed by professional retail experience at a customer‑focused company, plus 6+ months in a management position
• Equipped with exceptional interpersonal and communication skills to deliver top‑notch customer service
• Cool under pressure and able to adapt quickly
• A go‑getter with an entrepreneurial spirit
• Curious and eager to learn
• A team player who is passionate about helping customers and teammates alike
• An innovative, proactive problem‑solver
• Proud of your work and self‑motivated to be a top performer
• Able to bring a positive, fun energy to the workplace, even when working long hours
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Warby Parker, in good faith, believes that the posted hourly range is accurate for this role at the time of posting. Warby Parker may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications, and location, among others. This range may be modified in the future. In addition to the hourly rate, this role is also eligible to receive a cash bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.

Pay Range: $17 USD - $19.50 USD

Warby Parker is proud to be an equal opportunity employer. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.

About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We’re constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer‑quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible. (Delightful, too.)

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.