Keyholder - Luxury Flagship

Retail for the People; Florida; On-site; USD 30,000 - 55,000; Full time

Benefits offered by this job

Competitive hourly rate + commission

Generous wardrobe allowance

Growth opportunities with brand

Diversity-friendly team

Job summary

Retail for the People is seeking a Keyholder to join our luxury fashion flagship in West Palm Beach. You will lead on the sales floor, nurture client relationships, and uphold the brand’s elevated service standards.

The role combines daily leadership duties with hands-on selling in a high-visibility opening environment. The ideal candidate brings a proven luxury sales background, a robust personal client book, and a passion for high-touch client experiences.

Qualifications

• 2+ years experience within luxury fashion (Keyholder, Senior Sales Associate, or similar)
• Demonstrated history of exceeding individual sales targets (required)
• Strong clienteling skills, including outreach, follow-up, and relationship-building
• Understanding of luxury service standards, styling, and floor etiquette
• Comfortable opening and closing the store and acting as Manager-on-Duty when needed
• Familiarity with Shopify POS (preferred, not required)
• Ability to work a full-time retail schedule including weekends/evenings
• A robust book of business in the West Palm Beach / Palm Beach area (required)

Responsibilities

• Drive strong individual sales performance across all KPIs (sales, conversion, UPT, AUR)
• Leverage your existing client book while actively building new long-term relationships
• Deliver elevated, high-touch styling experiences that turn first-time visitors into loyal clients
• Proactively clienteling before, during, and after store visits
• Lead by example, setting the tone for service, selling, and professionalism
• Support store leadership by acting as a key point of contact during shifts
• Provide in-the-moment coaching and support to peers when needed
• Ensure every client interaction reflects the brand’s voice, values, and aesthetic
• Represent the brand with confidence, discretion, and taste
• Open and close the store with precision and accountability
• Support operational excellence, including cash handling, floor standards, and loss prevention
• Maintain impeccable personal and store presentation at all times
• Success metrics include consistent sales, strong client book growth, repeat business, loyalty, and elevated customer experience

Skills

Luxury fashion sales

Clienteling

Relationship-building

Store leadership

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Shopify POS

Tools

Shopify POS

Job description

Join this luxury fashion house who has built a devoted global following for its sophisticated and contemporary collection full of conversation worthy pieces.

As the brand enters the West Palm Beach market with a long-term flagship pop-up, we are seeking an exceptional Keyholder to serve as a senior sales leader and trusted brand ambassador on the floor. This is a rare opportunity to be part of a high-visibility opening and play a meaningful role in shaping the brand's presence in one of Florida's most influential luxury retail destinations.

This role is ideal for a top-performing seller with a strong personal book of business, refined taste, and a passion for high-touch clienteling. You will act as a cultural and commercial pillar of the store—leading by example, driving sales, and delivering an elevated, memorable experience to every client.

THE ROLE

As aKeyholder, you will be a critical presence on the sales floor—supporting daily leadership, opening and closing the store, and setting the standard for service, selling, and brand representation. You are not just executing transactions; you are cultivating long-term relationships, styling with intention, and consistently outperforming sales goals.

This role is perfect for a confident, entrepreneurial seller who thrives in luxury environments, understands the power of relationships, and takes pride in building and maintaining an exceptional client book.

PROFILE OF THE IDEAL CANDIDATE

A proven luxury sales professional with a deep passion for fashion and client experience

A consistently high-performing seller with a strong personal client book

Charismatic, polished, and emotionally intelligent with natural influence on the floor

Entrepreneurial and commercially driven, with a strong sense of ownership

Detail-oriented, organized, and comfortable supporting store leadership

Energized by fast-paced, high-touch retail environments

KEY REQUIREMENTS

2+ years experience within luxury fashion (Keyholder, Senior Sales Associate, or similar)

Demonstrated history of exceeding individual sales targets (required)

Strong clienteling skills, including outreach, follow-up, and relationship-building

Understanding of luxury service standards, styling, and floor etiquette

Comfortable opening and closing the store and acting as Manager-on-Duty when needed

Familiarity with Shopify POS (preferred, not required)

Ability to work a full-time retail schedule including weekends/evenings

A robust book of business in the West Palm Beach / Palm Beach area (required)

WHAT YOU'LL OWN

Sales & Clienteling Excellence

Drive strong individual sales performance across all KPIs (sales, conversion, UPT, AUR)

Leverage your existing client book while actively building new long-term relationships

Deliver elevated, high-touch styling experiences that turn first-time visitors into loyal clients

Proactively clienteling before, during, and after store visits

Leadership on the Floor

Lead by example, setting the tone for service, selling, and professionalism

Support store leadership by acting as a key point of contact during shifts

Provide in-the-moment coaching and support to peers when needed

Brand & Customer Experience

Ensure every client interaction reflects the brand’s voice, values, and aesthetic

Create a warm, intentional, and culturally relevant in-store experience

Represent the brand with confidence, discretion, and taste

Operations & Trust

Open and close the store with precision and accountability

Support operational excellence, including cash handling, floor standards, and loss prevention

Maintain impeccable personal and store presentation at all times

SUCCESS METRICS

Consistent achievement of individual sales goals

Growth and retention of a strong, engaged client book

High levels of repeat business and client loyalty

Trusted presence on the floor and during key business hours

Elevated customer experience and brand representation

WHY YOU'LL LOVE WORKING HERE

Keyholders enjoy a suite of elevated benefits designed to reward performance and support growth:

Competitive hourly rate + performance-based commission

Generous monthly wardrobe allowance

Opportunity to grow with a brand expanding its physical retail presence

We believe the strongest teams are diverse teams. We welcome applicants from all backgrounds who share a passion for intentional fashion, elevated retail, and thoughtful leadership.