Keyholder: Lead Customer Experience & Visual Merchandising

Lovisa Pty Ltd; New York (NY); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Ongoing training

Generous product discount

Incentives and rewards

Ear-piercing training

Culture focused on continuous improvement

Career growth opportunities

Job summary

Lovisa Pty Ltd is seeking a Keyholder in New York, NY, to lead customer service, manage visual merchandising, and oversee store operations. Candidates should have prior retail or hospitality experience and demonstrate strong organizational and communication skills.

This role offers ongoing training, generous product discounts, and opportunities for career growth within a growing global retail brand.

Qualifications

• Prior retail or hospitality experience.
• Strong time-management, organizational skills and ability to thrive in a fast-paced environment.
• Excellent communication and positive team-building capability.
• Passion for fashion and a drive to exceed customer expectations.

Responsibilities

• Delivering exceptional customer service and creating a welcoming environment.
• Managing visual merchandising: setting up displays, replenishing stock, and rolling out seasonal promotions.
• Leading inventory counts, reducing shrink, and performing cashier functions.
• Keeping up to date with training modules and cross-functional roles.

Skills

Customer service

Time-management

Organizational skills

Communication

Team-building

Passion for fashion

Job description

Lovisa Pty Ltd is seeking a Keyholder in New York, NY, to lead customer service, manage visual merchandising, and oversee store operations. Candidates should have prior retail or hospitality experience and demonstrate strong organizational and communication skills.

This role offers ongoing training, generous product discounts, and opportunities for career growth within a growing global retail brand.