Keyholder, Houston

Hill House Home; Houston (TX); On-site; USD 44,000 - 61,000; Full time

Job summary

Hill House Home in Houston, TX is seeking a confident Keyholder to lead the retail team and drive exceptional client experiences on the sales floor. You will model service standards, mentor associates, and help maintain store operations and visual displays.

The role is full-time with retail hours, including weekends, and requires a proactive, people-oriented approach to coaching and guest service in a fast-paced environment.

Qualifications

• Retail management experience or service industry management background.
• Passion for people development and customer experiences.
• Strong communication and motivational attitude.

Responsibilities

• Lead by example on the sales floor, engaging with clients to meet service and client experience goals.
• Ensure smooth store operations, adhere to policies, and maintain merchandising standards.
• Collaborate cross-functionally with marketing, ecommerce, creative and operations to meet business goals.
• Support Store Manager with daily staffing plans, inventory management, and visual displays.
• Work in a fast-paced environment with attention to detail.

Skills

Retail management

People development

Customer experience

Communication

Initiative

Flexibility

Job description

Hill House is seeking a Keyholder to help lead the retail team at our upcoming Houston, TX store and become a pivotal part of our Hill House family. In this role, you’ll serve not only as a brand ambassador but also as a key player in building relationships, both internally and externally, to cultivate an unparalleled service culture while coaching and mentoring a passionate team of associates. This is a full-time position with a retail schedule (including weekends).

What You’ll Do:

• Lead by example on the sales floor, playing an active role in engaging with clients, ensuring the highest level of service is provided and client experience goals are met
• Ensure the smooth running of store operations, adhering to policies and procedures, and maintaining operational and merchandising standards to meet brand standards continually
• Work cross-functionally with marketing, eCommerce, creative, and operations partners to address business goals and needs
• Support Store Manager and Assistant Store Manager with daily staffing plans, inventory management, and visual displays
• Work in a fast-paced environment with fastidious attention to detail

Who You Are:

• Retail management experience or service industry management background
• Passion for people development and customer experiences
• Self-motivated with exceptional communication and motivational attitude
• High degree of flexibility and initiative
• Embraces a culture of learning and advocacy
• Has lived experiences with people from different backgrounds and diverse teams

Hill House Home is a digital-first lifestyle brand that brings beauty and joy to every day rituals. Since launching with bedding in 2016, Hill House Home has extended its collections to offer bath, baby, accessories and apparel, including their widely beloved Nap Dress®. With its design-centric approach, Hill House Home offers impeccable quality, and timeless, feminine styles through quality products designed to enhance and celebrate life. Their specific aesthetic point-of-view and customer-led approach bring a fresh, accessible perspective to these time honored categories.

Hill House Home Inc. is committed to building a diverse team and fostering an inclusive culture and is proud to be an equal opportunity employer. We embrace and encourage our employees’ differences in ethnicity, religion, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to [e-mail].

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information, please review the E-Verify Participation and Right to Work notices provided with t_he application materials.